2 Relationship Officer – Logbook Finance Product Job Placements – Platinum Credit (U) Ltd

Job Title:           Relationship Officer – Logbook Finance Product (2 Job Placements) 
Organization:  Platinum Credit (U) Ltd
Duty Station   Head Office, Kampala- Uganda
About Us:
Platinum Credit is a leading Regional Micro Finance Company providing emergency loans to employed individuals in Eastern Africa. We have a wide spread branch network in Uganda, Kenya and Tanzania. Platinum Credit (U) Ltd has introduced a new product available to formally employed persons working in the Private Sector. Platinum Credit (U) Ltd is a subsidiary of Platcorp Holdings Ltd.
Job Summary: Effective & efficient communication with customers to achieve customer satisfaction, timely loan repayments and repeat business.

Key Duties and Responsibilities: 
·         Develop and oversee relationships with clients to ensure top level service is provided to clients.
·         Perform as key contact point for portfolio of clients dealing with routine matters throughout range of services and products.
·         Consistent and frequent communication with clients providing complete, concise account information and guidance.
·         Addressing customer concerns and complaints.
·         Design and implement techniques for educating old and new customers on the benefits of existing and new products or services.
·         Ensure assigned portfolio is performing as per company’s set targets.
·         Ensure retention of customers with at least 40% of repeat business from assigned portfolio.
·         Ensure collections performance target of 90% and above for your portfolio.

Qualifications, Skills and Experience:
·         The ideal candidate must hold a Degree in Business Administration or any other relevant field.
·         One to two years of proven experience in Debt Collections preferably in Financial Institutions.
·         Knowledgeable about Asset Finance.
·         Computer knowledge.
·         Customer Care Experience.
·         Must possess leadership and supervisory skills.
·         Excellent numerical and analytical skills.
·         Excellent interpersonal and communication skills.
How to Apply:
All suitably qualified and interested candidates should kindly send their applications, detailed CVs (in Ms Word format) and testimonials (in PDF format) to the address below;


The Human Resource Manager,
Platinum Credit (U) Ltd,
Send your application by Email to:  info@platinumcredit.co.ug,
Deadline:   16th January 2020

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