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Job Title:           Relationship Officer – Logbook Finance Product (2 Job Placements) 

Organization:  Platinum Credit (U) Ltd

Duty Station:    Head Office, Kampala- Uganda

About Us:

Platinum Credit is a leading Regional Micro Finance Company providing emergency loans to employed individuals in Eastern Africa. We have a wide spread branch network in Uganda, Kenya and Tanzania. Platinum Credit (U) Ltd has introduced a new product available to formally employed persons working in the Private Sector. Platinum Credit (U) Ltd is a subsidiary of Platcorp Holdings Ltd.

Job Summary: Effective & efficient communication with customers to achieve customer satisfaction, timely loan repayments and repeat business.

Key Duties and Responsibilities: 

·         Develop and oversee relationships with clients to ensure top level service is provided to clients.

·         Perform as key contact point for portfolio of clients dealing with routine matters throughout range of services and products.

·         Consistent and frequent communication with clients providing complete, concise account information and guidance.

·         Addressing customer concerns and complaints.

·         Design and implement techniques for educating old and new customers on the benefits of existing and new products or services.

·         Ensure assigned portfolio is performing as per company’s set targets.

·         Ensure retention of customers with at least 40% of repeat business from assigned portfolio.

·         Ensure collections performance target of 90% and above for your portfolio.

Qualifications, Skills and Experience:

·         The ideal candidate must hold a Degree in Business Administration or any other relevant field.

·         One to two years of proven experience in Debt Collections preferably in Financial Institutions.

·         Knowledgeable about Asset Finance.

·         Computer knowledge.

·         Customer Care Experience.

·         Must possess leadership and supervisory skills.

·         Excellent numerical and analytical skills.

·         Excellent interpersonal and communication skills.

How to Apply:

All suitably qualified and interested candidates should kindly send their applications, detailed CVs (in Ms Word format) and testimonials (in PDF format) to the address below;

The Human Resource Manager,

Platinum Credit (U) Ltd,

Send your application by Email to:  info@platinumcredit.co.ug,

Deadline:   16th January 2020

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