Job Title: Relationship Officer – Logbook Finance Product (2 Job Placements)
Organization: Platinum Credit (U) Ltd
Duty Station: Head Office, Kampala- Uganda
About Us:
Platinum Credit is a leading Regional Micro Finance Company providing emergency loans to employed individuals in Eastern Africa. We have a wide spread branch network in Uganda, Kenya and Tanzania. Platinum Credit (U) Ltd has introduced a new product available to formally employed persons working in the Private Sector. Platinum Credit (U) Ltd is a subsidiary of Platcorp Holdings Ltd.
Job Summary: Effective & efficient communication with customers to achieve customer satisfaction, timely loan repayments and repeat business.
Key Duties and Responsibilities:
· Develop and oversee relationships with clients to ensure top level service is provided to clients.
· Perform as key contact point for portfolio of clients dealing with routine matters throughout range of services and products.
· Consistent and frequent communication with clients providing complete, concise account information and guidance.
· Addressing customer concerns and complaints.
· Design and implement techniques for educating old and new customers on the benefits of existing and new products or services.
· Ensure assigned portfolio is performing as per company’s set targets.
· Ensure retention of customers with at least 40% of repeat business from assigned portfolio.
· Ensure collections performance target of 90% and above for your portfolio.
Qualifications, Skills and Experience:
· The ideal candidate must hold a Degree in Business Administration or any other relevant field.
· One to two years of proven experience in Debt Collections preferably in Financial Institutions.
· Knowledgeable about Asset Finance.
· Computer knowledge.
· Customer Care Experience.
· Must possess leadership and supervisory skills.
· Excellent numerical and analytical skills.
· Excellent interpersonal and communication skills.
How to Apply:
All suitably qualified and interested candidates should kindly send their applications, detailed CVs (in Ms Word format) and testimonials (in PDF format) to the address below;
The Human Resource Manager,
Platinum Credit (U) Ltd,
Send your application by Email to: [email protected],
Deadline: 16th January 2020
For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline