2 Call Centre Team Leader Job Placements – Platinum Credit

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Job Title:    Call Centre Team
Leader (2 Job Placements)

Organization: Platinum
Credit

Duty Station: Kampala,
Uganda

About US:

Platinum Credit is a leading Regional Micro Finance Company
providing emergency loans to employed individuals in Eastern Africa. We have a
wide spread branch network in Uganda, Kenya and Tanzania.  Platinum Credit (U) Ltd is a subsidiary of
Platcorp Holdings Ltd.

Job Summary:  The Call Centre Team Leader will be supervising
and coordinating sales activities and daily work schedules for Call Centre
Agents.

Key Duties and Responsibilities:  

·       
Monitor individual, team and call centre results
to identify and act on both positive and negative performance trends to ensure
attainment of monthly sales targets.

·       
Managing team’s data: Responsible for daily
storage, distribution and usage of data.

·       
Documentation and reporting: Responsible for
compilation of monthly team’s performance report.

·       
Monitor service calls to ensure employee’s
conformity to company rules and policies.

·       
Ensuring discipline for the team under
supervision.

·       
Training and Development: Assist in continuous
training & coaching of Telesales Agents on product knowledge and various
aspects of PCL Business.

·       
Implementation of company policies.

·       
Report on Customer’s needs and how they were
handled: Ensure Customer satisfaction through feedback mechanism and
escalation.

·       
Verifies telesales results by measuring skills
in use of scripts, product knowledge, sales and service ability, greeting,
diction, listening, etiquette, objection handling, efficiency, and courteous
close of call.

·       
Evaluates telemarketing/telesales approaches by
rating effectiveness of agents; providing quality ratings; identifying training
needs; developing training programs; conducting training.

·       
Directs quality initiatives by requiring
adherence to quality assurance policies and procedures; developing new models;
implementing changes.

·       
Time management: Ensuring that time as a
resource is well managed throughout the day.

Qualifications, Skills and Experience:

·       
The applicant must hold a Degree in a relevant
field.

·       
At least two years’ experience in a similar
position preferably in a Call Centre.

·       
Computer knowledge.

·       
Must possess leadership and supervisory skills.

·       
Excellent numerical and analytical skills.

·       
Excellent interpersonal and communication
skills.

How to Apply:

All candidates should send their applications, detailed CV
and testimonials to the address below;

The Human Resource Manager,

Platinum Credit (U) Ltd,

Kampala. Uganda

Send your application via Email to: info@platinumcredit.co.ug

Deadline: 15th January 2020

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