2 Call Centre Team Leader Job Placements – Platinum Credit

Organization: Platinum
Duty Station: Kampala,
About US:
Platinum Credit is a leading Regional Micro Finance Company
providing emergency loans to employed individuals in Eastern Africa. We have a
wide spread branch network in Uganda, Kenya and Tanzania.  Platinum Credit (U) Ltd is a subsidiary of
Platcorp Holdings Ltd.
Job Summary:  The Call Centre Team Leader will be supervising
and coordinating sales activities and daily work schedules for Call Centre
Key Duties and Responsibilities:  
Monitor individual, team and call centre results
to identify and act on both positive and negative performance trends to ensure
attainment of monthly sales targets.
Managing team’s data: Responsible for daily
storage, distribution and usage of data.
Documentation and reporting: Responsible for
compilation of monthly team’s performance report.
Monitor service calls to ensure employee’s
conformity to company rules and policies.
Ensuring discipline for the team under
Training and Development: Assist in continuous
training & coaching of Telesales Agents on product knowledge and various
aspects of PCL Business.
Implementation of company policies.
Report on Customer’s needs and how they were
handled: Ensure Customer satisfaction through feedback mechanism and
Verifies telesales results by measuring skills
in use of scripts, product knowledge, sales and service ability, greeting,
diction, listening, etiquette, objection handling, efficiency, and courteous
close of call.
Evaluates telemarketing/telesales approaches by
rating effectiveness of agents; providing quality ratings; identifying training
needs; developing training programs; conducting training.
Directs quality initiatives by requiring
adherence to quality assurance policies and procedures; developing new models;
implementing changes.
Time management: Ensuring that time as a
resource is well managed throughout the day.

Qualifications, Skills and Experience:
The applicant must hold a Degree in a relevant
At least two years’ experience in a similar
position preferably in a Call Centre.
Computer knowledge.
Must possess leadership and supervisory skills.
Excellent numerical and analytical skills.
Excellent interpersonal and communication
How to Apply:
All candidates should send their applications, detailed CV
and testimonials to the address below;
The Human Resource Manager,
Platinum Credit (U) Ltd,
Kampala. Uganda
Send your application via Email to: info@platinumcredit.co.ug
Deadline: 15th January 2020
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