Job Title: Call Centre Team
Leader (2 Job Placements)
Organization: Platinum
Credit
Duty Station: Kampala,
Uganda
About US:
Platinum Credit is a leading Regional Micro Finance Company
providing emergency loans to employed individuals in Eastern Africa. We have a
wide spread branch network in Uganda, Kenya and Tanzania. Platinum Credit (U) Ltd is a subsidiary of
Platcorp Holdings Ltd.
Job Summary: The Call Centre Team Leader will be supervising
and coordinating sales activities and daily work schedules for Call Centre
Agents.
Key Duties and Responsibilities:
·
Monitor individual, team and call centre results
to identify and act on both positive and negative performance trends to ensure
attainment of monthly sales targets.
·
Managing team’s data: Responsible for daily
storage, distribution and usage of data.
·
Documentation and reporting: Responsible for
compilation of monthly team’s performance report.
·
Monitor service calls to ensure employee’s
conformity to company rules and policies.
·
Ensuring discipline for the team under
supervision.
·
Training and Development: Assist in continuous
training & coaching of Telesales Agents on product knowledge and various
aspects of PCL Business.
·
Implementation of company policies.
·
Report on Customer’s needs and how they were
handled: Ensure Customer satisfaction through feedback mechanism and
escalation.
·
Verifies telesales results by measuring skills
in use of scripts, product knowledge, sales and service ability, greeting,
diction, listening, etiquette, objection handling, efficiency, and courteous
close of call.
·
Evaluates telemarketing/telesales approaches by
rating effectiveness of agents; providing quality ratings; identifying training
needs; developing training programs; conducting training.
·
Directs quality initiatives by requiring
adherence to quality assurance policies and procedures; developing new models;
implementing changes.
·
Time management: Ensuring that time as a
resource is well managed throughout the day.
Qualifications, Skills and Experience:
·
The applicant must hold a Degree in a relevant
field.
·
At least two years’ experience in a similar
position preferably in a Call Centre.
·
Computer knowledge.
·
Must possess leadership and supervisory skills.
·
Excellent numerical and analytical skills.
·
Excellent interpersonal and communication
skills.
How to Apply:
All candidates should send their applications, detailed CV
and testimonials to the address below;
The Human Resource Manager,
Platinum Credit (U) Ltd,
Kampala. Uganda
Send your application via Email to: [email protected]
Deadline: 15th January 2020
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