UN Associate Information Management Officer Job Careers – United Nations Regional Service Centre Entebbe (RSCE)

Organization: United Nations Regional Service
Centre Entebbe (RSCE)
Duty Station: Entebbe, Uganda
Grade: NO-B
Job Opening Reference: RSCE/TJO/IM/019/12-2019
Reports to: Chief, System, Quality Assurance
& Business Intelligence
About US:
The Regional Service Centre Steering Committee is the
decision-making body for RSCE, in compliance with General Assembly resolutions,
United Nations Secretariat rules and regulations, strategic guidance from
United Nations Headquarters and oversight bodies. The Steering Committee
consults with the Global Field Support Strategy Implementation Coordination
Team, as required.
Key Duties and Responsibilities: Within delegated
authority, the Associate Information Management Officer will carry out the
following duties:
Produce monthly and quarterly Key Performance
Indicators and effective analytical management reports from multiple sources
within preset deadlines.
Extract data from various information systems
(including Field Support Suite (FSS) Business Objects/ FSS-BO DataMart, RSCE
Workflow Tracking System, Siebel CRM (iNeed), Umoja, import into SQL data
warehouse through ETL, analyze and transform through programming in SQL and
Power Query. Create reports with charts, visualizations, graphs or tables in
Power BI.
Analyze reports to ensure accuracy and integrity
for decision making.
Maintain and preserve integrity of raw data
extracted from different systems in data warehouse as required to support data
governance and audits.
Create and run recurring and ad-hoc reports for
various levels of management.
Facilitate annual reporting in compliance with
the Results Based Budgeting (RBB) Framework.
Research data tables in Umoja and FSS to
identify transaction processing data required to measure KPIs.
Play a leading role in the optimization and
automation of reports, as well as related process improvement and cost
reduction projects.
Gather and document business requirements for
KPIs as well as systems requirements for new or improved features in reporting
Create and maintain detailed methodologies of
all RSCE monthly and quarterly KPIs’ including data source, composition,
calculations and measurement criteria. Produce reference catalog of all reports
with definitions and data source used for Scalability, Performance and
Management reporting.
Support process improvement/ re-engineering
projects with depiction of processes and workflows, identification of
efficiency opportunities and facilitate implementation with RSCE Service Lines.
Complete other special projects as assigned.
Support end-users with service management tools
(iNeed, RSCE Workflow Tracking System and Power BI)
Provide raw data to service lines for
operational management.
Support end-users in data manipulation tasks and
reporting, which may include developing customized application and dashboards
to meet the requirement at hand.
Provide training in SAP Business Objects,
service management tools such as iNeed and RSCE Workflow Tracking System,
Microsoft Power BI and Project Server.
Provide other technical support as may be
required from time to time.
Performs other duties as required.

Qualifications, Skills and Experience:
The ideal candidate for the United Nations
Regional Service Centre Entebbe (RSCE) Associate Information Management Officer
job placement should hold an Advanced University Degree (Master’s degree or
equivalent), preferably in the field of Information Systems, Business
Administration, or related technology field is required.
A first-level university degree in combination
with an additional two (2) years of qualifying experience may be accepted in
lieu of the advanced university degree.
Additional professional qualification in
information management, information systems, programming or data analysis and
management is desirable.
For holders of an Advanced University Degree
(Master’s degree or equivalent), at least two (2) years of progressively
responsible experience in data analysis or systems analysis is required.
A minimum of four (4) years progressively
relevant professional experience in case of a first-level university degree.
Experience in advanced Microsoft Excel, Word,
PowerPoint and Visio is required.
Experience in analysis and transformation of
large volumes of data from multiple sources into concise reports is required.
Experience in systems analysis, Power BI
visualization, and programming in SQL and Dax is required.
Experience in SAP Business Objects is desirable.
Languages: Fluency in English is
required; knowledge of French is desirable. Knowledge of another official
United Nations language is an advantage.
Professionalism: Ability to maximize
technology to create complex reports. Ability to draft reports. Ability to
program in SQL and DAX. Ability to formulate solutions to non-routine problems.
Ability to carry out research and undertake analysis to support performance
measurements and document methodologies. Demonstrated problem solving and
analytical ability. Shows pride in work and in achievements; demonstrates professional
competence and mastery of subject matter; is conscientious and efficient in
meeting commitments, observing deadlines and achieving results; is motivated by
professional rather than personal concerns; shows persistence when faced with
difficult problems or challenges; remains calm in stressful situations. Takes
responsibility for incorporating gender perspectives and ensuring the equal
participation of women and men in all areas of work.
Planning & Organizing: Develops
clear goals that are consistent with agreed strategies; identifies priority
activities and assignments; adjusts priorities as required; allocates
appropriate amount of time and resources for completing work; foresees risks
and allows for contingencies when planning; monitors and adjusts plans and
actions as necessary; uses time efficiently.
Technology Awareness: Keeps abreast
of available technology. Understands applicability and limitations of
technology to the work of the office. Actively seeks to apply technology to
appropriate tasks. Shows willingness to learn new technology.
Client Orientation: Considers all
those to whom services are provided to be “clients” and seeks to see things
from clients’ point of view; Establishes and maintains productive partnerships
with clients by gaining their trust and respect; Identifies clients’ needs and
matches them to appropriate solutions; Monitors ongoing developments inside and
outside the clients’ environment to keep informed and anticipate problems;
Keeps clients informed of progress or setbacks in projects; Meets timeline for
delivery of products or services to client
NB: The United Nations does not charge
a fee at any stage of the recruitment process (Application, interview meeting,
processing, or training). The United Nations does not concern itself with
information on applicants’ bank accounts.
How to Apply:
Please note that failure to comply with the below will
render your application invalid for this process.
  • All applicants must apply
    using a Personal History Profile generated from INSPIRA (Click Here) as soon as possible
    after the job opening has been posted and well before the deadline stated
    in the job opening.
  • All applications must be
    accompanied by the following which MUST be provided at the time of
  • Signed Personal History
    Profile (PHP) as generated  from INSPIRA (Click Here) to generate an
    account and the PHP) submitted as a PDF or JPEG attachment to the
  • Latest performance
    evaluation report (for internal UN Candidates).
  • Copy of High School
  • Copies of other relevant
    certificates and diplomas.
Email details to: rsce2-recruitment@un.org
NB: Please enter the reference of the job
opening in the subject line of your e-mail. Each applicant must bear in mind
that submission of incomplete or inaccurate applications will render that
applicant ineligible for consideration for the job opening. Initial screening
and evaluation of applications will be conducted based on the information submitted.
Applications cannot be amended following submission. The position is OPEN TO
Deadline: 25th December 2019
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