Several No Experience Bank Customer Service Jobs – Customer Care Executives – True North Consult Ltd

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Job Title:         Customer Care Executive (Several No
Experience Call Centre Job Opportunities)

Organization: True North Consult Ltd

Duty Station:  Kampala, Uganda

Reports to: Front
Office Head / Branch Operations Manager

About US:

True North Consult Ltd is a boutique HR Consultancy Firm
that offers bespoke HR solutions to selected clients in various sectors and
industries across East Africa, with operational offices in Kampala, Nairobi and
Kigali. We are sourcing for a qualified and competent individual to fill the
following key position for one of our Clients, a regional Commercial Bank with
branches across the country.

Job Summary: The Customer Care Executive attends to
customer queries, requests, instructions, suggestions/service feedback and
disseminates information on bank products to both existing and potential
customers to ensure effective address of their needs and an excellent customer
experience.

Key Duties and Responsibilities:

·       
Ordering and issuance of customer ATM cards and
VISA cards.

·       
Handling of customers’ balance requisitions
processing and printing of requested interim and cycle statements

·       
Ordering and issuance of cheque books

·       
Handling customer queries

·       
IBR confirmations (TTS SWIFTS EFTS AND RTGS)

·       
Money transfers

·       
Forex rates adjustments on the forex board

·       
Effecting stop payments

·       
Provide account balances to customers upon
proper identification

·       
Reporting stolen/misplaced ATM cards to ATM
centre and any other duties allocated to you by your supervisors.

Qualifications, Skills and Experience:

·       
The applicant must hold a Bachelor’s Degree

·       
Certificate in Customer care and/or Marketing

·       
Interpersonal competencies:

·       
Passionate about service and dealing with
customers, excellent communication skills, Product knowledge, Problem solving
skills, positive language, listening Skills, professionalism, ability to sell
and positively influence customers

How to Apply:

Please e-mail the following as a single document to
cce@truenorthafrica.com; 1. An application letter outlining your suitability
for the position 2. Your current CV 3. Copies of your academic qualifications

Deadline: 16th
December 2019

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