Several Fresher Customer Service Personal Banker Job Opportunities – Housing Finance Bank

Organization: Housing Finance Bank
Duty Station: Kampala, Uganda
Reports to: Branch Manager
About US:
Housing Finance Bank was incorporated as a private company
under the Companies Act in December 1967, the Bank has become a household name
and has grown in leaps and bounds with a good track record among the pioneers
of a mortgage lending. National Housing & Construction Corporation, a
parastatal involved in real estate business has 5% shareholding and National
Social Security Fund (NSSF) holds 50% and the Government of Uganda holds 45%.
Today, the bank looks back with pride on the business accomplished in the
mortgage lending business. Through innovation and placing emphasis on Honesty,
Integrity, Efficiency and Customer care, Housing Finance Bank is the leader in
the mortgage, holding a 90% market share.
Job Summary: The Personal Banker will provide
responsive and effective banking services to customers in the personal banking
business segment to deliver sustainable growth and profitability in line with
the Bank’s strategic plan, credit policies and procedures.
Key Duties and Responsibilities:
Identify and meet customer needs through selling
and cross selling of all Housing Finance Personal banking products and manage
existing client relationships to increase/grow Housing finance Bank share of
Prepare loan applications for assessment/ review
and disbursement of approved loans for the branch Provide daily, weekly and
monthly and quarterly sales performance reports to the Branch manager detailing
the performance progress.
Develop and implement a sales plan and champion
specific product selling campaigns to achieve and exceed sales targets.
Conduct regular customer visits to build
long-term relationships and generate call reports.
Handle customer queries and complaints and
resolve them in a timely manner and escalate any unresolved queries in the
shortest time possible.
Monitor and evaluate performance of assigned
loan portfolio with reference to risk management frame work, customer service standards
and the loan terms.
Initiate and participate in the recovery of
delinquent loans in the branch in line with set policies and procedures governing
the recovery process.
Deliver accurate and quality loan documentation,
in line with approved terms and operating policies.
Actively participate in the training and
coaching programme of the Bank for sales team and make reports in line with the
performance management frame work

Qualifications, Skills and
The ideal candidate for the Housing Finance Bank
Associate Personal Banker job must hold an honors degree in Business
Administration, Commerce, Quantitative Economics and Business Statistics or any
other related field from a recognized University.
At least two years of experience with a
commercial bank in a relationship management role
Knowledge of banking products, services and
policies and procedures
Customer centricity and a good understanding of
the sales process
Excellent planning and organisation and
interpersonal skills
Problem solving and analytical and report
writing skills e
High level of integrity
How to Apply:
All candidates who wish to join the Banking sector are
invited to send their applications including an updated CV, certified copies of
all academic transcripts, certificates and testimonials, daytime telephone
contact, and email address of both applicant, and three competent referees
addressed to:
The Head Human Resources, Housing Finance Bank, Investment
House, Plot 4 Wampewo Avenue, Kololo, Kampala. Uganda.
NB: Only successful candidates will be
contacted. All applicants who will not have heard from us within five weeks of
closing date should consider their application unsuccessful.
Deadline: 23rd December 2019
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