The Ugandan Jobline

Job Title:         Customer Service Executive (Several
Entry Level Job Opportunities)

Organisation: Maestro
Oil & Gas Solutions (MOGAS)

Duty Station:  Kampala, Uganda

About US:

Founded
in 1987, Maestro Oil & Gas Solutions (MOGAS) is an integrated regional
downstream oil marketing company with business operations ranging from
international oil trading to marine and inland terminals, retail networks, and
lubrication services. MOGAS has strongly positioned itself as the leading brand
name for fuels, oil and lubricants in East & Central Africa with operations
in Uganda, Kenya, Tanzania, Rwanda, Burundi, the Democratic Republic of Congo
and the UAE.

Job Summary: The Customer Service
Executive is responsible for managing the Customer Service Desk. Implementing
policies to ensure consistent customer service and satisfaction and to develop
reports and implement improvement to customer service related
applications. 

Key Duties and Responsibilities:

·       
Ensure the operation of the Customer Service Desk.

·       
Implements the Policy of sales order processing

·       
Provide timely customer responsiveness.

·       
To troubleshoot and resolve non-routine customer complaints 

·       
Responsible to develop/create reports that indicate: revenue Loading,
Sales to Date, and operation efficiency. 

·       
Analyze and identify customer needs and provide company based solutions. 

·       
Must be able to work with different departments to identify customer
solutions

·       
Must promote a high-energy environment that is based on
accountability. 

Qualifications, Skills and Experience:

·       
The applicants must hold degrees in any field

·       
One to two years of experience in customer service, Oil & Gas
industry preferred. 

·       
Operating knowledge of computers and related software. 

·       
Excellent telephone manner to enhance relationships with customers. 

·       
Ability to find solutions or to deal proactively with work-related
problems. 

·       
Ability to Make the customer return for Business over & over again

How to Apply:

All
candidates should send a cover letter, updated CV and academic documents and
send in pdf format. The address for the applications is hr-ug@mogasoil.com

Deadline: 7^th December
2019

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