Senior IT Officer Job Careers – International Rescue Committee (IRC)

Job Title:      Senior IT Officer
International Rescue Committee (IRC)
Duty Station:
Reports to:
Field Coordinator
About US:
The International Rescue
Committee helps people whose lives and livelihoods are shattered by conflict
and disaster to survive, recover, and gain control of their future. It was
created by Albert Einstein more than 80 years and has been working in Uganda
since 1998. It has particularly working in the conflict zones where tens of
thousands of people have been kills and over 1.6 million displaced. Following a
peace agreement in 2006, Ugandans are returning home and looking to rebuild
their lives. The IRC is there to protect women and children from violence and
exploitation by fostering a safe environment and encouraging education, and is
supporting farmers and small businesses, and helping communities promote peace
and long-term development.
Job Summary:  The Senior IT Officer will be primarily
responsible to oversee and facilitate the IT function in the entire West Nile
Region. This involves installation and configuration of IT infrastructure,
staff training, Integra Go-Live activities and operations of IT activities in
all the IRC West Nile offices. The Senior IT Officer will lead the West Nile IT
team and work closely with the IT Manager, Regional ICT Director and all
program sectors to ensure proper ICT functioning and support.
Key Duties and Responsibilities: 
·       IT Support – Provide Level 1 and Level 2 Support
·       Work with end-users and IT colleagues (or Service
Desk) on resolving Level 1 issues in all West Nile Offices
·       Resolve or escalate Level 2 and Level 3 issues to
appropriate internal or external resource (regional/international IT,
management, and vendor) as necessary.
·       Installation, Configuration & Management of:
Servers, Windows server 2016 operating systems, domain and essential network
·       Oversee the completion of Windows 10 upgrades on all
the computers in West Nile.
·       Desktop/laptop hardware and software, and peripherals,
using IRC standard Windows 10 operating system image.
·       Local Area Network, wireless network, peer-to-peer or
client server architecture, as appropriate.
·       Maintenance, Repair & Security
·       Perform preventative maintenance on all IRC computers
and network resources in West Nile.
·       Implement and manage cloud backup solutions for
office/individual users as per IRC IT recommendations and provide the necessary
training on the use of these cloud back-up solutions.
·       Create and maintain network documentation to include
but not limited to IP address, system access, upgrades and changes to the
original network, etc.
·       Diagnose hardware and software faults by questioning
clients patiently about a problem and explaining the procedures to them.
·       Investigate local Internet connectivity options to
obtain adequate bandwidth for Intranet and application connectivity with
respective office VPN tunnels to the Kampala Head office.
·       Closely collaborate with International and HQ IT team
on helpdesk, connectivity and other in country and participate global IRC IT
projects in close collaboration with the IT Manager in Kampala for the West
Nile Offices.
·       Any other IT related tasks assigned by the supervisor
or IT Manager team to accomplish the overall organizational goals.
·       Perform/coordinate backups on all the servers in West
Nile offices to ascertain a working BCP and DRP of the organization.
·       Training, Evaluation, & Testing
·       Develop and implement regular user and support staff
training, including training on basic care and maintenance of computers and
equipment for users, Box utilization and any other initiatives that will be
introduced by IRC IT HQ.
·       Prepare and submit weekly reports on the status and
actions taken in the West Nile region that best reflect the current picture of
IT activities in the region.
·       IT Asset Management
·       Perform monthly IT verification exercise and share
monthly IT Asset reports to the IT Assistant in Kampala for final
·       Create and maintain IRC computer software/hardware
inventory ensuring accuracy.
·       Maintain an updated IT Asset Registry, including
software & licenses, MDM Air Watch Tokens, and all Sim Cards in use under
IRC for the West Nile Region.

Qualifications, Skills and Experience:
·       The ideal applicant must hold a Bachelor’s degree in
Computer Science or equivalent technical work experience.
·       At least three to four years of IT Management
·       CCNA course desired, MCSE Server 2016 or equivalent
experience is required.
·       At least four years of experience in IT profession
·       Experience installing, configuring and managing both
wired and wireless LAN, and Meraki firewalls.
·       Computer imaging skills required.
·       Outlook experience required.
·       Excellent communication and interpersonal skills
required (fluency in both written and spoken English is required)
·       Customer/Client service experience
·       Able to work independently within a team environment
·       Strong sense of personal integrity
·       Attention to detail
·       Ability to multi-task
·       Team spirit and problem solving abilities
·       Commitment to succeed
·       High sense of urgency
·       Strong follow-up skills
How to Apply:
All suitably qualified and
interested candidates should send their applications online at the link below.
Deadline:  20th
December 2019
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