Several Diploma Customer Service Jobs – Reservation & Ticketing Officers – Uganda National Airlines

Uganda National Airlines
Duty Station:
Ref No: UGA-062
About US:
Uganda Airlines, the
National Carrier of the Republic of Uganda based at Entebbe International
Airport is now accepting applications for a number of job opportunities.
As a member of the
team, you will be responsible for presenting a positive image of the airline in
keeping with its brand to connect the world to the Pearl of Africa. You will be
enthusiastic about serving all Uganda Airlines customers and colleagues with
courtesy and respect in line with the company’s values. You will also be
championing safety and ensuring international aviation standards are maintained
at the airline. This is a great opportunity to be part of the new National
Airline, in this exciting industry.
Job Summary: The
Reservation and Ticketing Officer will be responsible for making and confirming
reservations for passengers, selling tickets for the airline and reporting to
the Station Manager/ Sales Manager. He/ she is responsible for receiving
revenue from sales and issuing tickets and receipts to customers. He/ she
provides assistance to customers with special needs or requirements whenever
Key Duties and Responsibilities: 
  • Make and confirm reservations for passengers.
  • Arrange reservations and itineraries using flight timetables,
    airline manuals, reference guides, and tariff books.
  • Perform a proper flight firming check to maximize flight utilization
    and Reduce No-shows.
  • Assist passengers with complaints and other concerns.
  • Issue tickets and Passenger Travel Advisories quoting correct fare
    to reduce passenger complaints and debit notes.
  • Advise passengers on changes in flight schedules, cancellations or
    confirm reservations.
  • Maintain inventory of available passenger space on flights.
  • Advise load control personnel and other stations of changes in
    passenger itinerary to control space and ensure utilization of seating
    capacity on flights.
  • Ensure that the sales report is closed on time.
  • Promote Uganda Airlines product to generate revenue.
  • Record and process reservations made by phone / fax / e-mail; action
    telex messages and authorities.
  • Assist travel agents with seat confirmations, upgrade/ downgrade
  • Handle Miscellaneous Charges Order (MCO’s) and refunds, process lost
    and time-barred tickets.
  • Take responsibility for own proficiency development and train and
    develop other employees, for proper succession planning and risk
  • Assist respond to any emergency or a major operational disruption
    affecting the Airlines operations

Qualifications, Skills and Experience:
  • The ideal applicant must hold a Diploma in IATA. 
  • Detailed knowledge of computer Reservation Systems and IATA
    processes, is an added advantage.
  • High level of computer proficiency.
  • A minimum 2 years of demonstrable work experience in Reservations
    and Ticketing.
  • Experience in Call Centre or end user support is an added advantage
How to apply:
All interested and
qualified candidates send application letters, complete with Curriculum Vitae
giving two (2) referees, and copies of academic and professional certificates
with one passport size photograph (one full size photograph for Cabin Crew
applicants) should be submitted online at the link below or by post quoting the
Job Reference number accordingly.
Applications should
be addressed to:
The Manager Human
Uganda National
Airlines Company Ltd.
P.O. Box 431,
Entebbe, Uganda.
Only successful
applicants will be contacted.
Deadline: 13th December 2019

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