Relationship Manager – SME Job Careers – True North Consult Ltd



Job Title:         Relationship Manager – SME
Organization: True North Consult Ltd
Duty Station:  Uganda
Reports to: Branch Manager

About US:
True
North Consult Ltd is a boutique HR Consultancy Firm that offers bespoke HR
solutions to selected clients in various sectors and industries across East
Africa, with operational offices in Kampala, Nairobi and Kigali. We are sourcing
for a qualified and competent individual to fill the following key position for
one of our Clients, a regional Commercial Bank with branches across the
country.

Job Summary:  The position is responsible for selling SME
products and provide general business banking solutions to customers while
observing the policies, processes and procedures of Bank.

Key Duties and Responsibilities: 
·      
Execute sales of SME assets, liabilities and other product types as per
targets allocated by your Branch Manager.
·      
To deal with customer queries, requests, instructions,
suggestions/service feedback and dissemination of information on bank products
to both existing and potential customers.
·      
Facilitate the branch’s service delivery to customers.
·      
Handle establishment of new and variation of existing account
relationships.
·      
Deal primarily with SME accounts.
·      
Selling bank products to new customers and cross selling to existing
customers.
·      
Handling establishment of new account relationships, variations to the
existing relationships, Initial stages of credit matters, and Dissemination of
information relating to the Bank’s products & services.
·      
Deposit mobilization for the bank.
·      
Extending support and guidance to Customer Care Rep.
·      
Leadership of the Branch’s customer service.
·      
Credit cards/debit cards inquiries and encashment.
·      
Collect information from customers relating to account relationship.
·      
Handling of shares IPO related matters.
·      
Initial interview of customers who require financial
assistance/facilities and direct them accordingly ensuring that relevant
supporting documents are obtained.
·      
Doing business banking returns, customer care returns, sales returns, and
relevant areas of the executive summary.
·      
Annual branch budget relevant areas.
·      
 Sales calls and market
intelligence gathering.
·      
Receive and solve or escalate both verbal and written customer complaints
noting to record them in the customer complaints register.
·      
Receiving, guiding and doing initial appraisal of loan applications
·      
Explaining and having customers sign letters of offer.
·      
Offering information on check-off loans, receiving applications,
appraising & dispatching them to CRU-H/O, and guiding &
witnessing acceptance of terms of credit on offer letters.
·      
Completing of the advance facilities books (date applied, approved/declined,
date letter of offer signed, date draw down made, etc).
·      
Any other duties that may be allocated from time to time.




Qualifications, Skills and Experience:
·      
The ideal applicant must hold a University degree in Business related
degree from a recognized and reputable institution.
·      
At least 3 years working experience in front line sales, credit analysis
and customer service
·      
Experience in developing and supporting business strategy is essential.
·      
A good understanding of risk, compliance policies and procedures.
·      
Demonstrated consistent high performance in role(s) held.
·      
Knowledge of current trends and best practice in Banking.
·      
Excellent interpersonal and negotiation skills with ability to network,
generate new business and develop strong business relations.
·      
Knowledge of the banking regulatory guidelines, products and services.
·      
Interpersonal competencies:
·      
Excellent high quality interpersonal, communication and negotiation
skills with the ability to network and develop strong business relations

How to apply:
Please
e-mail the following as a single document to cce@truenorthafrica.com; 1. An
application letter outlining your suitability for the position 2. Your current
CV 3. Copies of your academic qualifications

Deadline: 16th
December 2019.

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