Member Service Representative Job Opportunities – United Nations Federal Credit Union (UNFCU)

Organisation: United Nations Federal Credit
Union (UNFCU)
Duty Station:  Kampala, Uganda
About US: 
United Nations Federal Credit Union is a federal credit
union headquartered in Long Island City, New York, U.S., chartered and
regulated under the authority of the National Credit Union Administration
(NCUA). The United Nations Federal Credit Union (UNFCU) was founded in 1947 by
13 UN staff members. It currently has a membership of more than 120,000 members
worldwide. With assets of more than $4.3 billion as of 31 December 2015, UNFCU
is one of the 30 largest credit unions in the US with representative offices in
Austria, Italy, Kenya and Switzerland.
Job Summary:  The Member Service
Representative will be responsible for determining members’ financial needs and
making referrals where necessary, promoting the Credit Union’s product line,
processing new accounts/loan applications, resolving issues with member accounts/loans,
and assisting members to the fullest extent possible.
Key Duties and Responsibilities: 
  • Provide
    a memorable member experience at every touch point of service;
  • Deepen
    connections with members to better understand their needs by asking
    effective questions and building relationships;
  • Become
    a trusted advisor to members by presenting the features and benefits of the
    Credit Union’s products and services;
  • Investigate
    issues with member accounts/ loans, determine action necessary to resolve
    the issues, and ensure action is taken in a timely fashion; and keep
    members informed of the status of their issues;
  • Ensure
    compliance with applicable regulations, policies and procedures, and keep
    abreast of new products, procedures and technology;
  • Seek
    new memberships and open new accounts;
  • Maintain
    confidentiality of all member account information; and
  • Make
    presentations and carry out member service calls as required.




Qualifications, Skills and Experience: 
  • The
    ideal candidate should possess a Bachelor’s degree
  • At
    least three years of experience in a financial institution;
  • Experience
    with retail banking products and mortgage financing products is preferable;
  • Knowledge
    of banking regulations;
  • Must
    demonstrate evidence of a strong sales and service orientation;
  • Excellent
    oral and written communication skills; and
  • Excellent
    interpersonal skills, tact and diplomacy.
How to Apply:
All candidates are encouraged to send their applications and
updated resumes to hr.s@ug.pwc.com.
Deadline: 20th December 2019
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