The Ugandan Jobline

Job Title:    Information Systems Assistant

Organization: United Nations Regional
Service Centre Entebbe (RSCE)

Duty Station: Entebbe, Uganda

Job Opening Reference: RSCE/GJO/RFTS/007/12-2019

Grade : GS-4

Reports to: Head of the Unit

About US :

The
Regional Service Centre Steering Committee is the decision-making body for
RSCE, in compliance with General Assembly resolutions, United Nations
Secretariat rules and regulations, strategic guidance from United Nations
Headquarters and oversight bodies. The Steering Committee consults with the
Global Field Support Strategy Implementation Coordination Team, as required. 

Key Duties and Responsibilities: 

·      
The overall purpose of the post is to assist in providing problem
assessment, resolution and advice for a wide spectrum of IT issues. The
incumbent will be responsible for providing the timely and efficient provision
of IT support functions for the Centre

·      
Assists in providing support for computer information systems,
specifically for the Regional Telephone Billing Unit, e-Billing applications
support, implementation of databases and applications in assigned areas and
troubleshooting for various applications

·      
Assists in providing timely and efficient e-Billing support to all
mission components and sites,

·      
Receives and logs problem calls or service requests in the automated
tracking system.

·      
Attempts to resolve problem calls or service requests on initial contact

·      
Diagnoses and resolves relatively simple hardware, software, or
connectivity problems.

·      
Assists Network Unit to provide network connectivity in the mission area
and all team sites

·      
Performs tasks related to scheduled service requests, including equipment
replacement and transfer, equipment installation / uninstallation, software
installation, LAN connection, returns to stock, etc.

·      
Escalates problems to the appropriate parties in accordance with
established procedures

·      
Provide basic training to end-users on the use of standard systems.

·      
Supports the Help Desk management in the absence of supervisor

·      
Keeps abreast of developments in technology both in the UN and in the
industry in general

·      
Performs other related duties as required.

Competencies:

·      
Professionalism:  Knowledge of information technology and
applications, including computer system networks. Good technical skills,
ability to conduct network maintenance, provide server services, user support,
implement and maintain Business Continuity systems, and information systems
security and control. Shows pride in work and in achievements; demonstrates
professional competence and mastery of subject matter; is conscientious and
efficient in meeting commitments, observing deadlines and achieving results; is
motivated by professional rather than personal concerns; shows persistence when
faced with difficult problems or challenges; remains calm in stressful situations.

·      
Technological
Awareness:  Keeps abreast of available technology;
Understands applicability and limitations of technology to the work of the
office; Actively seeks to apply technology to appropriate tasks; Shows
willingness to learn new technology.

·      
Client
Orientation:
Considers all those to whom services are provided to be “clients” and seeks to
see things from clients’ point of view; Establishes and maintains productive partnerships
with clients by gaining their trust and respect; Identifies clients’ needs and matches
them to appropriate solutions; Monitors ongoing developments inside and outside
the clients’ environment to keep informed and anticipate problems; Keeps clients
informed of progress or setbacks in projects; Meets timeline for delivery of
products or services to client

Qualifications, Skills and Experience:

·      
The ideal candidate must hold a High school diploma or recognized
equivalent is required. A technical or vocational qualification in information
and telecommunication systems is desirable.

·      
At least  four (4) years of
progressively responsible experience in information systems analysis, database
installation and management, systems administration and maintenance, software
applications, hardware installation, telephone billing and related work.

·      
Experience working within an international organization or
non-governmental organization  in a
conflict or post-conflict setting is desirable.

·      
Experience in a shared service center is desirable

·      
Working experience in a multicultural and/or international work
environment is desirable.

·      
English and French are the working languages of the United Nations
Secretariat. For the post advertised, fluency in oral and written English is
required.

How to Apply:

All suitably qualified and interested Ugandan candidates should send their applications with the following documents:

• The United Nations Personal History form (P-11), Download Here; This should be signed
• Proof of required academic certificates i.e. Academic Certificate(s) and/or High School/Secondary Diplomas
• Latest performance evaluation reports / appraisals

The applicants with the completed documents are strongly encouraged to apply via e-mail and must include the Vacancy Announcement Number (check beginning of this advert) and Job Title to: rsce2-recruitment@un.org

Deadline:   8th January 2020

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