Fresher IT Operations Officer Job Opportunities – Deposit Protection Fund of Uganda (DPF)

Job Title:             IT Operations Officer
Organization:  Deposit
Protection Fund of Uganda (DPF)
Duty Station:   Kampala, Uganda
Reports to:      Manager
IT Operations
About US:
The Deposit Protection Fund of Uganda (DPF) is a Ugandan
government agency that provides deposit insurance to depositors in Ugandan
Banks, Credit Institutions and Microfinance Deposit-taking Institutions (MDIs).
Job Summary:    The IT
Operations Officer will provide user and technical support and maintenance of
the Fund’s IT infrastructure.
Key Duties and Responsibilities:  
Maintain and prepare all paperwork for various
IT activities.
Provide performance backup to retrieve data in
case of emergency.
Assist staff to check and ensure resolution of
computer issues.
Monitor computer operating systems.
Upgrade systems and escalate issues.
Ensure optimal performance and maintain records
of service level agreements.
Documents issues and resolutions and track calls
using current call tracking system and follow-up with users on open tickets.
Maintains technical documentation of networks,
upgraded systems and associated architecture and IT standards and practices for
IT systems acquisition, development and operations.
Maintains an inventory of software licenses,
hardware equipment and applications deployed in all environments at the Deposit
Protection Fund.
Conducts user acceptance testing of new and
upgraded IT infrastructure.
Conduct technical reviews of own documents to
achieve high quality and conformity to the Fund standards.
Performs general preventative maintenance tasks
including patching and upgrades. on computers, laptops, printers, servers and
any other authorized peripheral equipment.
Carries out evaluations of software or hardware
and recommend improvements or upgrades.
Deals with hardware and application support
queries and issues reported to the support desk and escalated issues which
cannot be resolved internally but require external vendor assistance.
Resolves identified vulnerabilities on the
Fund’s computing equipment (i.e. servers, workstations, laptops, tablets,
smartphones, etc.).
Participates in testing of patches and vulnerability
remediation solutions before application to production environment.
Conducts technical review of own documents to
achieve high quality and conformity to the Deposit Protection Fund standards.
Manages network infrastructure devices such as
firewalls, switches and wireless access points including installation,
upgrades, and hardware refreshes.
Reviews alerts and notifications generated by
the remote monitoring and management system and resolve accordingly.
Provides administration, support, and maintenance
of the Fund’s IT Infrastructure and Security tools.
Performs other work-related duties as assigned,
within your scope of practice.
Key Results:
System and process change requests.
IT infrastructure configuration documents and
status reports
Technical investigation reports.
Periodic training needs assessments and quality
Acceptance Test Plans for business applications,
testing schedules and reports.
Service Call updates, IT system incidents,
applications and database status reports.
Technical documentation and reports e.g. IT
Policies, Current Practices (MCPs), Standard Operating Procedures (SOPs) and
Technical feature specifications for new systems.

Qualifications, Skills and Experience:
The ideal candidate for the Deposit Protection
Fund of Uganda (DPF) IT Operations Officer job placement must hold a
first-class or upper second-class bachelor’s degree in computer Science,
information systems/technology, engineering or other quantitative fields, from
an accredited institution, is essential.
Professional certifications in relevant fields
such as ITIL, CISSP, CCNA, CCNP MCSE Server Infrastructure and other Microsoft
and Cisco certifications is desired.
Knowledge and experience with UNIX/Linux/Windows
server systems administration is desirable.
Knowledge or experience delivering mail, storage
(SANs), NTP, VoIP, DNS, RADIUS, Web, Virtualization is desirable.
Knowledge or experience in server
virtualization, Cisco Firewalls, Switches, Domain Name Services and Active
Directory Services is desirable.
Demonstrated proficiency in MS office packages
is desirable.
Prior work experience is not a must.
Technical Competencies
Security administration.
Network control, operation and support.
Problem management and troubleshooting.
Service desk and incident management.
Customer Relationship Management.
Behavioral Competencies
Accountability and Dependability: Takes personal
responsibility for the quality and timeliness of work and achieves results with
little oversight.
Transparency and Integrity: Earns others’ trust
and respect through consistent honesty and professionalism in all interactions.
Team spirit and collaboration: Promotes
cooperation and commitment within the team to achieve the Fund’s organizational
goals and deliverables. Builds constructive working relationships characterized
by a high level of acceptance, cooperation, and mutual respect
Adaptability and Flexibility: Adapts to changing
needs, conditions, and work responsibilities.
Self-Management and thoroughness: effectively
manage own time, priorities, and resources to achieve goals. Ensures that work
is complete and accurate and independently follows up with others to ensure
that agreements and commitments have been fulfilled.
Communication: Shares and receives information
using clear oral, written and interpersonal communication skills.
Stress Tolerance and tact: Maintains composure
in highly stressful or adverse situations, diplomatically handles challenging
or tense interpersonal situations.
Employee Engagement and enthusiasm: Demonstrates
commitment to the job, colleagues, the Fund and its mission by acting in ways
that further the accomplishment of its goals.
How to Apply:
All suitably qualified and interested candidates are
encouraged to apply online at the link below.
Deadline: 30th
January 2020 by 5:00pm
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