Customer Service Jobs – Branch Manager – Housing Finance Bank

Job Title:           Branch
Organisation:  Housing Finance Bank
Duty Station:
Kampala, Uganda
Reports to:
Senior Manager, Branch Performance and Customer Experience
Manager Direct
About US:
Housing Finance Bank is a
Commercial Bank and the leading provider of housing finance solutions with a
vision to be the preferred consumer and business bank with a focus on housing
Job Summary:  The Branch Manager will Develop strategies to grow the
Branch‘s liability base and asset portfolios in line with the Bank’s strategy.
The Branch Manager will primarily drive and deliver exceptional business
performance, through the provision of efficient business management, effective
leadership, team development and achievement of operational r excellence in the
Duties and Responsibilities: 
·       Set performance targets and take accountability for
the overall achievement of the Branch’s objectives in terms of: Employee
Satisfaction, Customer experience, Sales growth and income contribution, Cost
performance, Risk and Rigour management
·       Maintain a healthy balance sheet in the branch,
ensuring the assets on the books of the branch are performing to expected
standards, that low quality assets are kept to a minimum and that the earnings
contribution of the branch is within acceptable levels.
·       Implement the branch operations to aid the
profitability of the business unit, business growth and manage risk management
in line with departmental guidelines
·       Monitor the achievement of customer service rating in
accordance with the bank set standard
·       Asses the market environment and provide clear
direction to the branch based on market analysis of local area consumer trends
and competitor offerings
·       Implement branch internal controls and procedures in
line with the bank policy.
·       Plan and coordinate the budgeting processes and
monitor monthly performance and initiate corrective action.
·       Review, coordinate, monitor and authorize all the
processes of opening, reactivation, adjustment, transfer and closure of all
accounts in line with bank policies/procedures, KYC guidelines, CRB and money
laundering guidelines.
·       Conduct field visits and carry out the verification of
loans to improve branch portfolio quality.
·       Prepare branch performance reports and present them to
all stake holders for review in accordance to set standards.
·        Build and
develop a high performing team through embedding performance development and
·        Any other
duties as may be assigned from time to time.

Skills and Experience:
·       The ideal candidate must be a holder of an honors
Bachelor’s degree in Business Management or related field preferably in
Accounting, Finance, and Commerce, Marketing, Statistics from a recognized
·       Post-graduate qualifications / Professional Course in
relevant discipline would be an added advantage.
·       At least five years progressive experience in Banking
·       Excellent relationship management skills and business
closure techniques
·       High level of analytics and Business Intelligence to
conduct an analysis on the market trends
·       Business Behaviours
·       Excellent leadership, interpersonal, team and
communication skills (written and verbal)
·       Strong organizational skills with an ability to manage
competing client demands
·       A result driven ‘team player’, personality with a
willingness and ability to work in a dynamic working environment
·       Excellent skills in managing multiple task requiring
strong attention to detail.
·       Must have Collaboration Skills to build relationships
and manage conflicts.
·       Should be passionately committed to management of risk
and delivering quality service
·       Customer focus.
·       Have excellent coordination and organizational skills
·       Ability to exercise the highest level of integrity and
How to Apply:
All candidates who wish to
join the Banking sector are invited to send their applications including an
updated CV, certified copies of all academic transcripts, certificates and
testimonials, daytime telephone contact, and email address of both applicant,
and three competent referees addressed to:
The Head Human Resources,
Housing Finance Bank, Investment House, Plot 4 Wampewo Avenue, Kololo, Kampala.
NB: Only
successful candidates will be contacted. All applicants who will not have heard
from us within five weeks of closing date should consider their application
Deadline: 23rd December 2019
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