The Ugandan Jobline

Job Title:         Assistant Relationship Manager – SME

Organization: True North Consult Ltd

Duty Station:  Uganda

Reports to: Branch Manager

About US:

True
North Consult Ltd is a boutique HR Consultancy Firm that offers bespoke HR
solutions to selected clients in various sectors and industries across East
Africa, with operational offices in Kampala, Nairobi and Kigali. We are
sourcing for a qualified and competent individual to fill the following key
position for one of our Clients, a regional Commercial Bank with branches
across the country.

Job Summary: The position is responsible
for growing and maintaining healthy personal and SME banking portfolio
(personal loans, SME loans, accounts and e-products) and to act as a reliable
point of contact for new and existing personal and SME banking customers. It
ensures that the customers’ banking needs are identified and fulfilled
efficiently and cost-effectively, while managing risks associated with new
accounts, loan portfolio, account mandates and related process flow.

Key Duties and Responsibilities: 

·      
Create and Manage client relationships and accounts to minimize
attrition.

·      
Sourcing for new personal and SME banking business opportunities in
coordination with the sales team and other units.

·      
Adherence to KYC and AML policies and procedures.

·      
Cross sell bank products including assets, liability and electronic
banking products

·      
Initiate personal and SME loans applications and ensure good underwriting
practices.

·      
Prepare and submit relevant reports.

·      
Managing personal and SME banking portfolios and monitor daily branch
budget for all accounts.

·      
Sales calls and market intelligence gathering

·      
Monitor overdrawn, inactive, dormant and zero balance accounts and
initiate relevant reports.

·      
Receive and solve or escalate both verbal and written customer complaints
as well as update complaints register.

·      
Any other duties that may be allocated from time to time.

·      
Risk profiling of potential clients and ensure adherence to KYC and AML
policies and procedures.

Qualifications, Skills and Experience:

·      
The ideal candidate must hold a Bachelor’s degree in Business and/Finance
or a related field from a recognized and reputable institution.

·      
At least 1.5 years working experience in front line sales, credit analysis
and customer service

·      
Good understanding of banking products, policies and procedures.

·      
Sound knowledge of the bank products and processes such as account
opening and documentation.

·      
Credit knowledge including understanding and interpretation of financial
statements.

·      
Understanding of behavior and application scoring systems and how to use
relevant scoring software.

·      
Understanding risk management principles, credit scoring principles and
procedures.

·      
Possession of fine underwriting skills and good understanding of personal
credit processes

·      
Understanding of competitors and their products and services

·      
Attend relevant courses and e-learning sessions.

·      
Good understanding of existing customer profiles.

·      
Organized, proactive, Innovative, reliable, empathetic, persuasive, good
team player, decisive, result oriented, energetic, active, with integrity and
culturally sensitive.

How to apply:

Please
e-mail the following as a single document to cce@truenorthafrica.com; 1. An
application letter outlining your suitability for the position 2. Your current
CV 3. Copies of your academic qualifications

Deadline: 16^th
December 2019.

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