The Ugandan Jobline

Job Title:          SAP Project Systems (PS) Support
Analyst

Organization:  Umeme

Duty Station:  Kampala,
Uganda

Reports to:       Software
Services Manager

Department:     ICT

About US:

Umeme Limited is the largest energy distributor in Uganda, distributing
97 percent of all electricity used in the country. The shares of the stock of
the company are listed on the Uganda Securities Exchange and are cross listed
on the Nairobi Stock Exchange

Job Summary:  The SAP Project Systems (PS) Support Analyst
will provide maintenance & support services to business process owners on
the SAP Project Systems module.

Continually review and improve business
processes through the implementation of system enhancements to the SAP PS
environment. The job fulfills an integral role in the implementations of new
functionality and applications. The incumbent will ensure that SAP PS environment is
maintained and supported in accordance with SAP best practices and that any
enhancements are fit-for-purpose. 

Key Duties and
Responsibilities: 

·        
Develop, design and deliver the processes
required to support the Project Systems function.

·        
Ensure that appropriate service levels and
quality standards are maintained.

·        
Ensure compliance to IT governance standards and
procedures.

·        
Analyze and apply required configuration changes
or development to fulfil change requests.

·        
Develop and review business cases, functional
specifications, blue prints, and all other associated documentation.

·        
Establish and maintain regular meetings with
different User Group representatives (management) to proactively encourage
process and system improvements in line with the strategic objectives of the
Umeme.

·        
Facilitate workshop sessions to determine
requirements and possible changes to business processes.

·        
Review and update business requirements
documents and technical specifications documents on periodic basis.

·        
Maintain process designs (in Visio or any
required modeling tool), technical specifications, Training manuals and Test
packs to ensure all changes are reflected in all relevant documentation.

·        
Ensure accurate maintenance of all technical
documentation.

·        
Store all application and related documentation
in a centralized repository for future knowledge transfer purposes.

·        
Receive a call logged via Help Desk for 2nd line
support. Prioritize response in terms of the levels of severity.

·        
Attend to the user via phone or alternatively in
person if required to resolve the problem.

·        
Close the call if the problem is solved and
update the call logging applications accordingly.

·        
Escalate any unsolved problems to line manager.

Qualifications, Skills and
Experience:

·        
The ideal applicant must hold a  Bachelor’s degree

·        
SAP Certification in PS

·        
Business/System Analysis Certification

·        
At least  five (5) years’ experience of working as a SAP
Support Analyst specializing in SAP PS

·        
Extensive experience in working within business
solution teams performing IT application development and maintenance functions
(planning, design, development, testing and implementation).

·        
Practical experience implementing new and
supporting business specific IT solutions

·        
Strong analytical skills

·        
High level of technical competency

·        
Good communication and interpersonal skills and
ability to work with others

·        
Negotiation Skills

·        
Ability to effectively facilitate workshops with
business users/application vendors/etc. in order to jointly design a process or
application solution.

·        
Time Management

·        
Honesty and Integrity

·        
Attention to detail

·        
Persistence, and the ability to follow through
and bring tasks to completion

How to Apply:

All candidates who desire to join
UMEME apply online at the link below

Click
here

Deadline:   11th November 2019 by
5:00 Pm

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