Job Title: Relationship
Officer-Logbook Finance Product
Organization: Platinum Credit (U) Ltd
Duty Station: Head
Office, Kampala- Uganda
About Us:
Platinum Credit is a leading Regional Micro Finance Company providing
emergency loans to employed individuals in Eastern Africa. We have a wide
spread branch network in Uganda, Kenya and Tanzania. Platinum Credit (U) Ltd
has introduced a new product available to formally employed persons working in
the Private Sector. Platinum Credit (U) Ltd is a subsidiary of Platcorp
Holdings Ltd.
Job Summary: Effective & efficient communication with customers
to achieve customer satisfaction, timely loan repayments and repeat business.
Key Duties and
Responsibilities:
·
Develop and oversee relationships with clients
to ensure top level service is provided to clients.
·
Perform as key contact point for portfolio of
clients dealing with routine matters throughout range of services and products.
·
Consistent and frequent communication with
clients providing complete, concise account information and guidance.
·
Addressing customer concerns and complaints.
·
Design and implement techniques for educating
old and new customers on the benefits of existing and new products or services.
·
Ensure assigned portfolio is performing as per
company’s set targets.
·
Ensure retention of customers with at least 40%
of repeat business from assigned portfolio.
·
Ensure collections performance target of 90% and
above for your portfolio.
Qualifications, Skills and
Experience:
·
The ideal candidate must hold a Degree in
Business Administration or any other relevant field.
·
1-2 years proven experience in Debt Collections
preferably in Financial Institutions.
·
Knowledgeable about Asset Finance.
·
Computer knowledge.
·
Customer Care Experience.
·
Must possess leadership and supervisory skills.
·
Excellent numerical and analytical skills.
·
Excellent interpersonal and communication
skills.
How to Apply:
All suitably qualified and interested candidates should kindly send
their applications, detailed CVs (in Ms Word format) and testimonials (in PDF
format) to the address below;
The Human Resource Manager;
Platinum Credit (U) Ltd
Send your application by Email to:
[email protected],
Deadline: 15th November 2019
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