Relationship Officer-Logbook Finance Product Job Career – Platinum Credit (U) Ltd

Job Title:           Relationship
Officer-Logbook Finance Product
Organization:  Platinum Credit (U) Ltd
Duty Station:    Head
Office, Kampala- Uganda
About Us:
Platinum Credit is a leading Regional Micro Finance Company providing
emergency loans to employed individuals in Eastern Africa. We have a wide
spread branch network in Uganda, Kenya and Tanzania. Platinum Credit (U) Ltd
has introduced a new product available to formally employed persons working in
the Private Sector. Platinum Credit (U) Ltd is a subsidiary of Platcorp
Holdings Ltd.
Job Summary: Effective & efficient communication with customers
to achieve customer satisfaction, timely loan repayments and repeat business.

Key Duties and
Develop and oversee relationships with clients
to ensure top level service is provided to clients.
Perform as key contact point for portfolio of
clients dealing with routine matters throughout range of services and products.
Consistent and frequent communication with
clients providing complete, concise account information and guidance.
Addressing customer concerns and complaints.
Design and implement techniques for educating
old and new customers on the benefits of existing and new products or services.
Ensure assigned portfolio is performing as per
company’s set targets.
Ensure retention of customers with at least 40%
of repeat business from assigned portfolio.
Ensure collections performance target of 90% and
above for your portfolio.

Qualifications, Skills and
The ideal candidate must hold a Degree in
Business Administration or any other relevant field.
1-2 years proven experience in Debt Collections
preferably in Financial Institutions.
Knowledgeable about Asset Finance.
Computer knowledge.
Customer Care Experience.
Must possess leadership and supervisory skills.
Excellent numerical and analytical skills.
Excellent interpersonal and communication
How to Apply:
All suitably qualified and interested candidates should kindly send
their applications, detailed CVs (in Ms Word format) and testimonials (in PDF
format) to the address below;
The Human Resource Manager;
Platinum Credit (U) Ltd
Send your application by Email to:,
Deadline:   15th November 2019

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