Field Technician Job Opportunities – Tugende (Kenya)

Job Title:  Field Technician
Organisation: Tugende
Duty Station:  Kisumu, Kenya
About US:
Tugende is a for-profit social enterprise providing asset
and SME finance, leasing, insurance, and financial literacy to new customers,
and consumer finance to qualified existing customers. It was formally
established in 2012 in Uganda and is a technology-enabled asset financier of
income-generating assets for proven entrepreneurs, using a lease-to-own product
to offer an affordable path to ownership of these assets. Tugende empowers
customers unable to access formal credit and has financed 30,000 customers.
Job Summary:  Tugende’s
mission is: “Helping people help themselves”. The Tugende Field Technician
is a thorough professional with a practical mind and attention to detail. The
ideal candidate will be required to work autonomously and responsibly by
conducting asset pre-delivery inspections, delivery coordination,
installations, testing, repairs and maintenance of all Tugende assets. The role
will be based in Kisumu, with occasional travels to Uganda and within Kenya.
Key Duties and Responsibilities: 
Complete the procurement process by signing off
the pre-delivery inspection notes and managing the inventory.
Accurately conduct a pre-delivery inspection on
all received assets and ensure all necessary maintenance is reported before
Coordinate delivery of assets (including
loading, paying the delivery agents, offloading, monitoring and reporting any
damages) from the supplier to the Tugende branch.
Accurately capture all-new asset details into the
system, before disbursement.
Read and interpret equipment manuals and repair
orders / instructions to perform required maintenance and service.
Manage all installations, repairs, maintenance
and testing of assets before disbursement.
Provide technical, maintenance services and
customer support during field visits or dispatches of assets.
Document, share and make recommendations on the
status of company assets with relevant members of the operations team based on
fieldwork discoveries.
Produce accurate, timely and detailed service
reports to the Branch .
Perform any other technical related duties as
may be assigned by the supervisor.

Qualifications and
A minimum of a diploma in; Electrical /
Mechanical / Automobile Engineering, or Motor Vehicle mechanics, obtained from
a certified and recognised institution of learning.
Should have a valid driver’s licence.
At least one year of work experience as a
mechanic or electrician with a reputable organisation or institute.
Superb technical skills to diagnose and
determine the best technical solutions from non-technical descriptions.
Preferred skills,
knowledge & abilities
Technical experience with motorcycles and cars
assembly and repair
Ability to work under pressure with minimal
Ability to interpret & understand technical
diagrams and manuals
Ability to work flexible shifts and to adapt to
changing work schedules
Familiarity with mobile tools and applications
Knowledge of health and safety issues related to
motorcycle use, including electrical, mechanical and chemical risks
Motorcycle riding proficiency with the
willingness to quickly develop into expert status
Strong problem-solving skills
Key Competencies:
Hold values similar to our own: Integrity;-
Empathy, Teamwork, Solutions Oriented and Always growing.
Confidentiality: Able to handle sensitive
information professionally and confidentially
Positive Attitude: the main mindset of “getting
things done” and finding satisfaction in developing sustainable long-term
solutions at all times.
Flexible and resilient: Willingness to travel,
flexible in schedule and work hours, seek direct feedback and see every
challenge as an opportunity to grow.
Computer literate with the ability to use MS
Office and Google Suite.
Good customer service skills to deal sensitively
with customers
Proficiency in 2 or more local languages
High level of professionalism and integrity
How to Apply:
All candidates are strongly encouraged to apply online at
the link below.
Deadline: 25th
November 2019
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