5 Customer Service Manager Job Placements – United Bank for Africa (UBA)

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Job Title:              Customer Service Manager (5
Job Placements)

Organization: United
Bank for Africa (UBA)

Duty Station: 
Kampala, Mukono and Gulu, Uganda

Reports to: Team
Lead – Branch Operations Support

About UBA:

United Bank for
Africa (UBA) is one of Africa’s leading financial institutions, with operations
in twenty (20) countries and three (3) global financial centers: London, Paris
and New York. UBA has evolved into a Pan-African, provider of banking and related
financial services through diverse channels globally.   United
Bank for Africa Uganda represents UBA’s pioneer country activities in the East
and Southern African sub-region. With a growing network of branches and ATMs
across the country, the bank continues to expand the retail and commercial
playing field in Uganda by delivering unique financial products and solutions.

Key Duties and Responsibilities: 

  • Effectively/efficiently implement bank-wide policies with respect to
    branch operations.
  • Supervise activities of operations staff to ensure timely and
    efficient service delivery to customers.
  • Maintain proper documentation for all transactions and authorize
    transactions within approval limits.
  • Supervise account opening process and ensure complete documentation
    and prompt scanning of account mandates as well as tracking/follow-up on
    deferred documents.
  • Ensure that branch ATMs are functional at all times and faults
    timely escalated and resolved
  • Ensure effective branch cash management – no cash outs, adherence to
    insurance limits (obtain necessary approvals for excess), prompt
    evacuations etc.
  • Ensure that the unit has adequate allocation of resources to enable
    it meet stated objectives -liaise with HCM/Corporate Services/IT and
    supervisors as applicable.
  • Ensure branch GL accounts are proofed daily, weekly and monthly (as
    applicable) and aging items reviewed for timely resolution.

Qualifications, Skills and Experience: 

  • The ideal candidate for the United Bank for Africa (UBA) Customer
    Service Manager job placement must hold a University degree
  • Professional qualifications i.e. ACCA or CPA is added advantage
  • At least three to eight years’ experience in Branch operations
    banking

How to Apply:

All candidates
should send their updated CVs, application letters and copies of academic
certificates to ubaugandahr@ubagroup.com addressed to; Head of Human Capital,
United Bank for Africa, Plot 2, Jinja Rd , Kampala, Uganda.

Deadline: 22nd November 2019

For more of the
latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline



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