UN Job Vacancies – Management and Programme Analyst – United Nations Regional Service Centre Entebbe (RSCE)

Organization: United Nations Regional Service
Centre Entebbe (RSCE)
Duty Station: Entebbe, Uganda
Job Opening Number: 19-Administration-RSCE-125873-F-Entebbe
Reports to: Deputy Chief, RSCE
Grade: P-4
About US:
The Regional Service Centre Steering Committee is the
decision-making body for RSCE, in compliance with General Assembly resolutions,
United Nations Secretariat rules and regulations, strategic guidance from
United Nations Headquarters and oversight bodies. The Steering Committee
consults with the Global Field Support Strategy Implementation Coordination
Team, as required.
Key Duties and Responsibilities:  Within delegated authority, the
Management and Programme Analyst (Chief Quality Assurance and Business
Intelligence) will be responsible for the following duties:
Performance Reporting
  • Identify
    business/reporting requirements for RSCE performance monitoring, including
    documenting and proposing new as well as changes to existing – Key
    Performance Indicators (KPIs);
  • Researches, analyzes and
    presents information and data gathered from a variety of sources.
  • Utilizes analytical data
    to evaluate and report on Centre/pillar/unit and individual performance.
  • Identifies problems and
    issues to be addressed and liaises with relevant parties to initiate
    corrective actions. Ensures follow up actions by relevant parties.
  • Liaise with technical
    teams (including information and communications technology / ICT
    colleagues outside the RSCE) to develop automated reports generated from
    relevant systems (FSS, iNEED, Umoja, etc);
  • Ensure timely completion
    and publication of the RSCE monthly report, liaising with service line
    managers and the Chief RSCE to incorporate feedback and analysis from line
  • Provide feedback to line
    and senior management on monitoring and reporting problems and propose
    solutions in as much detail as necessary to deepen others’ awareness,
    understanding, and commitment to changes proposed;
  • Assist in the developing
    the action plan utilized by the clients to manage change.
  • Coordinate periodic
    surveys with internal and external stakeholders; review, analyze and
    report on key findings; and prepare / present recommendations for
Business Intelligence
  • Develop the related
    methodologies, and where required tools, for calculating the performance
    of the RSCE services in order to enable accurate reporting;
  • Collaborate with
    counterparts in UNHQ in order to define business intelligence solutions;
  • Serve as focal point for
    system change requests that will improve efficiency and productivity with
    the RSCE Service Lines;
  • Design and manage the
    Business Intelligence tools and applications environment
  • Investigate Business
    Intelligence query objects for end users and troubleshoots Business
    Intelligence problems;
  • Educate and facilitate an
    understanding and commitment to business Intelligence processes and
    procedures, across RSCE, to ensure information is recognized and utilized
    as assets.
  • Create new reports and
    report templates and modify existing report parameters.
  • Assist in the activities
    related to budget preparation including progress reports, projections and
    performance data.
  • Organizes and prepares
    written outputs for various key stakeholders.
Business Process Reengineering
  • Support business process
    re-engineering both from a process and an information technology approach;
  • Identify opportunities for
    improvements in efficiency and informs the management on any streamlining
    opportunities accordingly through monthly reporting;
  • Provides input for policy
    development, including review and analysis of issues and trends,
    preparation of evaluations and other research activities and studies.
  • Oversee the project of
    re-engineering the RSCE service lines in alignment with changes in
    policies, information technology systems and other changes introduced to
    improve efficiency and service quality;
  • Ensure timely completion
    of all milestones and deliverables an provide regular status updates to
    senior management on progress achieved, activities planned and issues /
    challenges encountered;
  • Identify improvement
    opportunities and facilitate implementation of changes in service lines in
    collaboration with line management and staff members;
  • Develop and maintain
    process documentation (including work instructions, SOPs, and other job
    aids) to facilitate awareness, understanding and consistent implementation
    of procedures within service lines
  • Monitor, analyze and
    report on the impact of changes introduced and results achieved;
  • Identify and translate
    business requirements into system solutions in collaboration with key
  • Contribute to the design
    of reporting interfaces and to information management policies and
    procedures to ensure effective data governance;
  • Contribute to data
    dictionary to ensure end users have a consistent and thorough
    understanding of data related information;
  • Consult and provide advice
    to internal stakeholders regarding reporting frameworks and data

Qualifications, Skills and Experience:
  • The ideal candidate for
    the United Nations Regional Service Centre Entebbe (RSCE) Management and
    Programme Analyst (Chief Quality Assurance and Business Intelligence) job
    placement should hold an advanced university degree (Master’s degree or
    equivalent) in business administration, management, economics or a related
    field. A first-level university degree in combination with qualifying
    experience may be accepted in lieu of the advanced university degree.
  • At least seven years of
    progressively responsible experience in project or programme management,
    administration or related area is required.
  • Experience in project
    management is required.
  • Experience in performance
    monitoring and reporting is required.
  • Experience in data
    analysis is required.
  • Experience in business
    process improvement is required.
  • Experience in utilizing
    enterprise resource planning (ERP), business intelligence systems and tools
    to generate automated reports is desirable.
  • Experience with PRINCE2
    methodology in monitoring and reporting is desirable.
  • Languages: Fluency
    in English is required. Knowledge of French is desirable.

  • Professionalism: Ability
    to apply well-developed conceptual and analytical skills to solve complex
    issues; demonstrates exploration and implementation of new ways of
    thinking, to support knowledge management, business intelligence and
    organizational functioning; Ability to support business process
    re-engineering both from a process and an information technology approach;
    Ability to utilize effective negotiation, influencing and communication
    skills to provide well-informed advice to a range of internal stakeholders
    regarding reporting frameworks and data requirements, taking steps to
    ensure that it is properly understood and appropriately exploited; Shows
    pride in work and in achievements; demonstrates professional competence
    and mastery of subject matter; is conscientious and efficient in meeting
    commitments, observing deadlines and achieving results; is motivated by
    professional rather than personal concerns; shows persistence when faced
    with difficult problems or challenges; remains calm in stressful
    situations. Takes responsibility for incorporating gender perspectives and
    ensuring the equal participation of women and men in all areas of work.
  • Communication: Speaks
    and writes clearly and effectively; listens to others, correctly
    interprets messages from others and responds appropriately; asks questions
    to clarify, and exhibits interest in having two-way communication; tailors
    language, tone, style and format to match audience; demonstrates openness
    in sharing information and keeping people informed.
  • Client Orientation: Considers
    all those to whom services are provided to be “clients” and
    seeks to see things from clients’ point of view; establishes and maintains
  • partnerships with clients
    by gaining their trust and respect; identifies clients’ needs and matches
    them to appropriate solutions; monitors ongoing developments inside and
    outside the clients’ environment to keep informed and anticipate problems;
    keeps clients informed of progress or setbacks in projects; meets timeline
    for delivery of products or services to client.
  • Managing Performance:
    Proven record of building and managing teams and creating an enabling work
    environment, including the ability to effectively lead, supervise, mentor,
    develop and evaluate staff and design training/skills enhancement
    initiatives to ensure effective transfer of knowledge/skills. Actively
    supports the development and career aspirations of staff and appraises
    performance fairly.
How to Apply:
All suitably qualified and interested Ugandan candidates
should send their applications through the United Nations online portal at the
link below.
Deadline: 31st October 2019
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