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Job Title:    Management and Programme
Analyst (Chief Quality Assurance and Business Intelligence)

Organization: United Nations Regional Service
Centre Entebbe (RSCE)

Duty Station: Entebbe, Uganda

Job Opening Number: 19-Administration-RSCE-125873-F-Entebbe
(M)

Reports to: Deputy Chief, RSCE

Grade: P-4

About US:

The Regional Service Centre Steering Committee is the
decision-making body for RSCE, in compliance with General Assembly resolutions,
United Nations Secretariat rules and regulations, strategic guidance from
United Nations Headquarters and oversight bodies. The Steering Committee
consults with the Global Field Support Strategy Implementation Coordination
Team, as required.

Key Duties and Responsibilities:  Within delegated authority, the
Management and Programme Analyst (Chief Quality Assurance and Business
Intelligence) will be responsible for the following duties:

Performance Reporting

• Identify
  business/reporting requirements for RSCE performance monitoring, including
  documenting and proposing new as well as changes to existing – Key
  Performance Indicators (KPIs);
• Researches, analyzes and
  presents information and data gathered from a variety of sources.
• Utilizes analytical data
  to evaluate and report on Centre/pillar/unit and individual performance.
• Identifies problems and
  issues to be addressed and liaises with relevant parties to initiate
  corrective actions. Ensures follow up actions by relevant parties.
• Liaise with technical
  teams (including information and communications technology / ICT
  colleagues outside the RSCE) to develop automated reports generated from
  relevant systems (FSS, iNEED, Umoja, etc);
• Ensure timely completion
  and publication of the RSCE monthly report, liaising with service line
  managers and the Chief RSCE to incorporate feedback and analysis from line
  operations;
• Provide feedback to line
  and senior management on monitoring and reporting problems and propose
  solutions in as much detail as necessary to deepen others’ awareness,
  understanding, and commitment to changes proposed;
• Assist in the developing
  the action plan utilized by the clients to manage change.
• Coordinate periodic
  surveys with internal and external stakeholders; review, analyze and
  report on key findings; and prepare / present recommendations for
  improvement.

Business Intelligence

• Develop the related
  methodologies, and where required tools, for calculating the performance
  of the RSCE services in order to enable accurate reporting;
• Collaborate with
  counterparts in UNHQ in order to define business intelligence solutions;
• Serve as focal point for
  system change requests that will improve efficiency and productivity with
  the RSCE Service Lines;
• Design and manage the
  Business Intelligence tools and applications environment
• Investigate Business
  Intelligence query objects for end users and troubleshoots Business
  Intelligence problems;
• Educate and facilitate an
  understanding and commitment to business Intelligence processes and
  procedures, across RSCE, to ensure information is recognized and utilized
  as assets.
• Create new reports and
  report templates and modify existing report parameters.
• Assist in the activities
  related to budget preparation including progress reports, projections and
  performance data.
• Organizes and prepares
  written outputs for various key stakeholders.

Business Process Reengineering

• Support business process
  re-engineering both from a process and an information technology approach;
• Identify opportunities for
  improvements in efficiency and informs the management on any streamlining
  opportunities accordingly through monthly reporting;
• Provides input for policy
  development, including review and analysis of issues and trends,
  preparation of evaluations and other research activities and studies.
• Oversee the project of
  re-engineering the RSCE service lines in alignment with changes in
  policies, information technology systems and other changes introduced to
  improve efficiency and service quality;
• Ensure timely completion
  of all milestones and deliverables an provide regular status updates to
  senior management on progress achieved, activities planned and issues /
  challenges encountered;
• Identify improvement
  opportunities and facilitate implementation of changes in service lines in
  collaboration with line management and staff members;
• Develop and maintain
  process documentation (including work instructions, SOPs, and other job
  aids) to facilitate awareness, understanding and consistent implementation
  of procedures within service lines
• Monitor, analyze and
  report on the impact of changes introduced and results achieved;
• Identify and translate
  business requirements into system solutions in collaboration with key
  stakeholders;
• Contribute to the design
  of reporting interfaces and to information management policies and
  procedures to ensure effective data governance;
• Contribute to data
  dictionary to ensure end users have a consistent and thorough
  understanding of data related information;
• Consult and provide advice
  to internal stakeholders regarding reporting frameworks and data

Qualifications, Skills and Experience:

• The ideal candidate for
  the United Nations Regional Service Centre Entebbe (RSCE) Management and
  Programme Analyst (Chief Quality Assurance and Business Intelligence) job
  placement should hold an advanced university degree (Master’s degree or
  equivalent) in business administration, management, economics or a related
  field. A first-level university degree in combination with qualifying
  experience may be accepted in lieu of the advanced university degree.
• At least seven years of
  progressively responsible experience in project or programme management,
  administration or related area is required.
• Experience in project
  management is required.
• Experience in performance
  monitoring and reporting is required.
• Experience in data
  analysis is required.
• Experience in business
  process improvement is required.
• Experience in utilizing
  enterprise resource planning (ERP), business intelligence systems and tools
  to generate automated reports is desirable.
• Experience with PRINCE2
  methodology in monitoring and reporting is desirable.
• Languages: Fluency
  in English is required. Knowledge of French is desirable.

Competencies

• Professionalism: Ability
  to apply well-developed conceptual and analytical skills to solve complex
  issues; demonstrates exploration and implementation of new ways of
  thinking, to support knowledge management, business intelligence and
  organizational functioning; Ability to support business process
  re-engineering both from a process and an information technology approach;
  Ability to utilize effective negotiation, influencing and communication
  skills to provide well-informed advice to a range of internal stakeholders
  regarding reporting frameworks and data requirements, taking steps to
  ensure that it is properly understood and appropriately exploited; Shows
  pride in work and in achievements; demonstrates professional competence
  and mastery of subject matter; is conscientious and efficient in meeting
  commitments, observing deadlines and achieving results; is motivated by
  professional rather than personal concerns; shows persistence when faced
  with difficult problems or challenges; remains calm in stressful
  situations. Takes responsibility for incorporating gender perspectives and
  ensuring the equal participation of women and men in all areas of work.
• Communication: Speaks
  and writes clearly and effectively; listens to others, correctly
  interprets messages from others and responds appropriately; asks questions
  to clarify, and exhibits interest in having two-way communication; tailors
  language, tone, style and format to match audience; demonstrates openness
  in sharing information and keeping people informed.
• Client Orientation: Considers
  all those to whom services are provided to be “clients” and
  seeks to see things from clients’ point of view; establishes and maintains
  productive
• partnerships with clients
  by gaining their trust and respect; identifies clients’ needs and matches
  them to appropriate solutions; monitors ongoing developments inside and
  outside the clients’ environment to keep informed and anticipate problems;
  keeps clients informed of progress or setbacks in projects; meets timeline
  for delivery of products or services to client.
• Managing Performance:
  Proven record of building and managing teams and creating an enabling work
  environment, including the ability to effectively lead, supervise, mentor,
  develop and evaluate staff and design training/skills enhancement
  initiatives to ensure effective transfer of knowledge/skills. Actively
  supports the development and career aspirations of staff and appraises
  performance fairly.

How to Apply:

All suitably qualified and interested Ugandan candidates
should send their applications through the United Nations online portal at the
link below.

Click
Here

Deadline: 31^st October 2019

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