UN High School Diploma Jobs – Travel Assistant – United Nations Organisation Stabilization Mission in the Democratic Republic of the Congo (MONUSCO)

Job Title:    Travel Assistant
Organization: United
Nations Organisation Stabilization Mission in the Democratic Republic of the
Congo (MONUSCO)
Duty Station: Entebbe,
Uganda
Job Opening Number: RSCE/TJO/017/09-2019
Reports to: Team
Leader
Grade: GS-4
About US:
Following the
signing of the Lusaka Ceasefire Agreement in July 1999 between the Democratic
Republic of the Congo (DRC) and five regional States (Angola, Namibia, Rwanda,
Uganda and Zimbabwe) in July 1999, the Security Council established the United
Nations Organization Mission in the Democratic Republic of the Congo (MONUC) by
its resolution 1279 of 30 November 1999, initially to plan for the observation
of the ceasefire and disengagement of forces and maintain liaison with all
parties to the Ceasefire Agreement. Later in a series of resolutions, the
Council expanded the mandate of MONUC to the supervision of the implementation
of the Ceasefire Agreement and assigned multiple related additional tasks.
Key Duties and Responsibilities: Within delegated authority, the Travel
Assistant will carry out the following duties (especially in relation to the
resolution of travel queries):
  • Calculates airfare, excess baggage entitlements, terminal expenses,
    daily subsistence allowance for staff and dependents traveling on missions
    etc.
  • Calculates airfare for requested destinations, lump sum; and costs
    for shipment of personal effects.
  • Processes Daily Subsistence Allowance (DSA) advance; and expense
    reports
  • Provides information to staff and consultants on the most direct and
    economical route, and plans routings and itineraries plus the most
    economical airfare rates for such travel as permitted by the rules and
    regulations.
  • Provides information on rates and travel schedules for specific
    itineraries. Advises on travel issues. Replies to queries to clients.
  • Liaises with the Travel Service Line to contact airlines or travel
    agency to make reservations at least expensive fares, and requests
    issuance of tickets.
  • In coordination with the Travel Service Line, arrange tickets and
    cargo space for repatriation of human remains; Arrange tickets for medical
    evacuation.
  • Advises substantive offices, travelers and other relevant staff of
    arrival information, requesting arrangements to be made accordingly for
    traveler. Creates work orders in iNeed, 
    monitors work orders and provides timely feedback to clients on the
    status of their queries, as well as closing work orders in iNeed.
  • Checks entitlements eligibility, approval of entitlement leave,
    calculation of points according to cycles, post travel management, update
    of leave information and compilation of staff benefits accruals.
  • Resolves service problems by clarifying customers’ complaints,
    undertaking research of relevant policies and procedures, liaising with
    counterparts in the Client Service Delivery Pillar and RSCE Service Lines,
    and where necessary through escalation to the Process Experts.
  • Based on calls or query management i-Need ticket details, determine
    the cause of the problem and guide the clients to resolve the issue.
  • Reviews entitlement travel as requested by Client Missions and RSCE.
  • Reviews payment in Umoja, monitors payment activities and fund
    commitments, and provides feedback to clients on payments made.
  • Perform other duties as and when required by the Supervisor.



Qualifications, Skills and Experience:
  • The ideal candidate for the United Nations Organisation
    Stabilization Mission in the Democratic Republic of the Congo (MONUSCO) Travel Assistant job placement should hold a High school diploma or
    equivalent. An additional qualification in travel is desirable
  • At least four years of progressively responsible experience in
    travel administration or related area is required.
  • Experience working in human resources management or administrative
    services within an international organization or non-governmental
    organization – in a conflict or post-conflict setting is desirable.
  • Experience in a shared service center is desirable.
  • Experience in the use of ERP/SAP within a largescale International
    organization is desirable.
  • Experience with travel administration in an international setting is
    desirable.
  • Languages: fluency
    in oral and written English is required. Knowledge of another official
    United Nations language is an advantage.



Competencies:
  • Professionalism:
    Knowledge of procurement policies, processes and procedures generally and,
    in particular, those related to the purchase of supplies and services.
    Knowledge of financial rules and regulations and ability to research and
    gather information from a variety of standard sources and to apply good
    judgment in the context of assignments given. Shows pride in work and in
    achievements; demonstrates professional competence and mastery of subject
    matter; is conscientious and efficient in meeting commitments, observing
    deadlines and achieving results; is motivated by professional rather than
    personal concerns; shows persistence when faced with difficult problems or
    challenges; remains calm in stressful situations.
  • Teamwork: Works
    collaboratively with colleagues to achieve organizational goals; solicits
    input by genuinely valuing others’ ideas and expertise; is willing to
    learn from others; places team agenda before personal agenda; supports and
    acts in accordance with final group decision, even when such decisions may
    not entirely reflect own position; shares credit for team accomplishments
    and accepts joint responsibility for team shortcomings.
  • Client Orientation:
    Considers all those to whom services are provided to be
    “clients” and seeks to see things from clients’ point of view;
    Establishes and maintains productive partnerships with clients by gaining
    their trust and respect; Identifies clients’ needs and matches them to
    appropriate solutions; Monitors ongoing developments inside and outside
    the clients’ environment to keep informed and anticipate problems; Keeps
    clients informed of progress or setbacks in projects; Meets timeline for
    delivery of products or services to client.
How to Apply:
All suitably
qualified and interested Ugandan candidates should send their applications with
the following documents:
  • The United Nations Personal History form
    (P-11), Download Here;
    This should be signed
  • Proof of required academic certificates
    i.e. Academic Certificate(s) and/or High School/Secondary Diplomas
  • Latest performance evaluation reports /
    appraisals
The applicants with
the completed documents are strongly encouraged to apply via e-mail and must
include the Vacancy Announcement Number (check beginning of this advert) and
Job Title to: rsce2-recruitment@un.org
Deadline: 3rd October 2019
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