Several Part-time Data Collection Jobs – Quality Assurance Assistants – Living Goods

Organization:
Living Goods
Duty Station: Kampala,
Uganda
Reports to:
Quality Assurance Officer
About US:
Living Goods
supports networks of health workers who go door-to-door teaching families how
to improve their health and wealth while selling affordable, high-impact
products like basic medicines, fortified foods, water filters, clean cook
stoves, and solar lights. Living Goods seeks nothing less than a disruptive reinvention
of distribution in emerging markets, through networks of franchised
micro-entrepreneurs who leverage Living Goods’ brand, buying power and mobile
marketing tools to deliver vital products at accessible prices to the people
who need them most. By combining the best practices from the worlds of
micro-enterprise, franchising and public health, Living Goods is creating a
fully sustainable system to improve the health, and wealth, of underserved
communities.
Job Summary:  Every quarter, Living Goods conducts calls to
customers for purposes of assessing the accuracy and integrity of data reported
by CHPs during the preceding quarter through the Living Goods SmartHealth App
for LG KPIs. Specifically:
·        
Get
customer feedback on quality of service from the CHP
·        
Provide
recommendations for data quality improvements
·        
Check
for accuracy and completeness of reported data
.
Key Duties and Responsibilities: 
·        
Conduct
phone surveys (calls) to sampled Living Goods clients to verify data accuracy
and assess customer satisfaction.
·        
Identify
and report issues/concerns raised by the clients during the calls.
·        
Completing
the designed mobile data collection forms
·        
Participate
in the initial training session about the study methodology and implementation;
·        
Obtain
informed consent from the sampled clients;
·        
Check
completed forms to be sure that all questions were asked, as well as all
relevant items on the data collection tool completed.
·        
Complete
expected work while adhering to the research protocol as described during
training workshop



Qualifications, Skills and Experience: 
·        
The
temporary QA assistant must have at least one-year experience conducting
quantitative research including customer care calls; and should have excellent
interpersonal communication skills.  A
Bachelor’s degree or diploma in health sciences, Social Sciences, statistics or
a related field is required
.
·        
Previous
experience of interviewing survey respondents in health related field is an
added advantage.
·        
Oral
communication skills in English and any of the local languages of Luganda,
Lumasaba, Luo, and Lusoga)
.
·        
Flexibility
in duties to be performed;
·        
High
levels of integrity;
·        
Flexibility
in working hours;
·        
Computer
literate, using MS office suit and willingness to engage in training
activities
.
Compensation: A
competitive salary and benefits package commensurate with experience including
health insurance and bonus opportunity.
How to Apply:
All candidates are
strongly encouraged to Apply Online at the web link below.

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