Several Customer Service Jobs – Collection Executive – Special Asset Management – DFCU Bank

Organization: DFCU
Duty Station: Kampala,
Reports to: Senior
Officer – SAM
About US:
DFCU Bank is a fast
growing commercial bank offering a variety of innovative products and services.
DFCU Limited was started by the Commonwealth Development Corporation (CDC) of
the United Kingdom and the Government of Uganda through the Uganda Development
Corporation (UDC) under the name of Development Finance Company of Uganda
Limited. Later restructuring brought in DEG (of Germany) and International
Finance Corporation (IFC) as equal partners with CDC and UDC, each having a 25%
stake in the company. Its objective was to support long-term development
projects whose financing needs and risk did not appeal to the then existing
financial commercial lending institutions.
Job Summary:  The Collection Executive – Special Asset
Management will maintain, monitor and collect Personal and Business Banking
loan portfolios of accounts aged between 0 to 89 days past due. Maximizing cash
collections and regular follow up on all loan repayments within a call center
environment to ensure optimal performance of facilities and customer retention
thereby minimizing accounts flow to non performing status and loss to the bank.
Key Duties and Responsibilities: 
  • Accountable for reducing/minimizing delinquent accounts within
    assigned portfolio.
  • Follow up with customers to ensure that payments are made as and
    when they fall due and chases for payments that are overdue between 0 – 89
  • Make collection calls and/or conduct field visits.
  • Develop repayment schedules and restructures with the help of the
    Team Leader based on customer’s financial situation and advise customers
    on alternative repayment options.
  • Resolve and provide customer service to loan related matters
    specifically collection issues; communicate and follow up effectively with
    customer queries & disputes.
  • Process customer instructions within set TAT guidelines.
  • Issue repayment reminders and /or demand notices.
  • Updating customer files.
  • Collaborate with the Team Leader and recommend accounts that require
    tougher action.
  • Enlist the support of the Team Leader to resolve more complicated
    loan matters and identify root causes of non-payment.
  • Timely capturing of cash flows in the system for proper IFRS
    reporting to minimize provisions and compliance.
  • Process release of securities for accounts that have been paid off.
  • Following up on Insurance claims.
  • Recommend on the accounts to be outsourced to our external debt
    collectors before they become NPA.
  • Inputting cash flows to support running of the IFRS9 model to come
    up with provisions for accounts below 3billion and retail unsecured.
  • Creating awareness to other bank staff on portfolio management.
  • A regional collector is also charged with collecting on NPA and
    written offs for CB, BB and DIB within different regions.

Qualifications, Skills and Experience:
  • The applicant for the DFCU Bank Collection Executive – Special Asset
    Management job placement must hold a Bachelor’s degree in Economics,
    Statistics, Commerce, Business Administration or its equivalent.
  • Two years of basic credit understanding.
  • High level of customer service.
  • Excellent verbal and written communication skills. Good grammar is
    an added advantage.
  • Good negotiation skills
  • Tactful and calm.
  • Thorough understanding of the Bank’s Credit including SAM policies
    and procedures.
  • Proficiency in the use of Word and Excel. PowerPoint is an added
  • General Understanding of bank products, policies, controls and
    procedures among others.
  • General understanding of business, financial and accounting fields.
  • Excellent verbal and written communication skills.
  • Time management.
  • Exercising high level of integrity.
How to Apply:
All candidates who
so wish to join the banking sector in the aforementioned capacity are
encouraged to send their applications with detailed CVs including present
position and copies of relevant professional/academic certificates (University
Transcript, O & A level) to:
Deadline: 10th October 2019
NB: dfcu
Bank does not solicit/accept payment in cash/kind from prospective candidates
in exchange for shortlisting or job placement. Any candidate who engages in
this kind of transaction is aiding and abetting fraud and will be automatically
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