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Job Title:        Follow Up-Field Officer     (Several Data Jobs)       

Organisation: GiveDirectly

Duty Station: Kampala,
Uganda

Reports to: Associate
Field Manager                                           

About US:

GiveDirectly (GD)
aims to reshape international giving – and millions of lives – by providing
cash grants directly to the world’s poorest. The Brookings Institution
estimates that $70B of cash transfers would be required to eliminate the
poverty gap; the aid sector currently spends $135B each year, much of it on
evidence-free interventions. GiveDirectly wants to change that, establishing
cash transfers as a benchmark for foreign aid – as the index fund is a
benchmark for the financial industry – and in the process accelerating the end
of extreme poverty.

GD has raised over
$200m since launching in 2011, delivered cash to more than 125,000 families,
and launched offices in 7 countries. We’ve also supported large-scale,
experimental research that indicates strong recipient impact of our programs.
As a result, GD has been celebrated as one of the most innovative non-profit
companies by Fast Company, while the growing cash transfer movement and GD’s
leading role within it have been featured in the New York Times Magazine, This American
Life, Foreign Affairs, and The Economist.

We’re looking for
exceptional talent to grow our field team. Our culture is blunt, analytical,
non-hierarchical, and fast-paced. We recruit candidates from top organizations
across all industries – our team has hailed from consultancies, investment
banks, start-ups, non-profits, and government to name a few. We value ability
and willingness to learn over years of experience. We offer competitive salary
and benefits and performance-based bonuses.

Job Summary:  The Follow-up Field Officer is the front-line
of interaction with recipients after they have received their transfers. They
answer the hotline and resolve recipient’s questions and problems, and call
recipients to administer follow up surveys, collecting data for the improvement
of the program. The Field Officer will play a critical day-to-day role in
delivering GiveDirectly’s gold-standard cash transfer product to donors and
recipients.

Key Duties and Responsibilities: 

·        
Follow
up surveys: call (and sometimes visit) recipients to administer surveys over
the phone, to collect data used to improve the program and uncover any
recipient problems.

·        
Hotline
calls: answer the phone as recipients call in with questions or concerns,
answering their questions and escalating any problems as necessary.

·        
Registration
problem resolution: call the recipients who have not registered with MTN-mobile
money or who have registered with the wrong name(s), and advise them on how to
register.

·        
Adverse
Events Resolution: assist/advise recipients who have reported problems related
to the program.

·        
A given
Follow Up Field Officer may participate in these activities to varying degrees
depending on the organization’s needs.

·        
A Follow
Up Field Officer may be rotated through these responsibilities in order to
foster professional development and growth.

Qualifications, Skills and Experience: 

·        
The
ideal candidate for the Follow Up-Field Officer job must hold an A’ Level
certificate or its equivalent.

·        
Possess
previous working experience in the field with preference to vulnerable
communities (1-2 years minimum)

·        
Have the
ability to conduct and support recipient surveys and associated processes.

·        
Must
possess work/language proficiency in English and Luganda.

·        
Computer
and mobile device data entry knowledge and skills and good typing skills.

·        
Excellent
communication skills and the ability to represent the organization effectively
to external parties.

·        
Have the
ability to exercise patience and good judgment in resolving recipient problems

·        
Particularly
skilled with interpersonal skills with high empathy, honesty, and integrity

·        
Must be
able to work in and within teams

·        
Possess
high-quality problem solving, work ethic and a strong commitment to
GiveDirectly’s mission and model.

·        
Good
time-management skills

GD Values

• Recipients
  first: We prioritize
  recipient preferences over those of donors or ourselves.
• Team
  next: We do what’s
  best for organizational – not individual – success.
• Be
  proactively candid: We
  say what we believe, and are honest in sharing information.
• Create
  positive energy: We
  strive to be a source – not drain – of energy for our colleagues.
• Think
  rigorously; act quickly: We are intellectually rigorous with a drive towards action – not
  debate.
• Accept
  reality. Propose solutions. We do not dwell on problems. We work actively to create solutions.
• Be
  productively ambitious. We take the risks to pursue industry-changing success, not
  incremental progress.
• Know
  yourself and grow. We
  recognize and accept our imperfections with a focus on growth.

How to Apply:

All suitably
qualified and interested candidates are encouraged to apply online at the web
link below.

Click
Here

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