Operations Manager Job Placement – Mercy Corps

Organization: Mercy
Duty Station: 
About US:
Mercy Corps is a
leading global organization powered by the belief that a better world is
possible. In disaster, in hardship, in more than 40 countries around the world,
we partner to put bold solutions into action — helping people triumph over
adversity and build stronger communities from within. Working in Uganda since
2006, Mercy Corps has applied market-driven solutions to communities across the
country, equipping individuals and households with the knowledge, skills and
confidence to generate improvements in their access to markets, livelihoods,
health, nutrition, and security, in order to improve their overall resilience.
Job Summary:  The Operations Manager provides general
management and leadership for all program support functions at the country office
level including operations and security. The Operations Manager proactively and
informatively communicates and coordinates the program support functions with
Mercy Corps staff in program implementation area managed from Kotido. S/he will
be responsible for all aspects of operations: procurement, logistics,
administration and security in the same area. This position requires about 10%
travel to various districts in the region.
Key Duties and Responsibilities: 
Strategy &
  • Recognize opportunities for innovative
    action and create an environment where alternative viewpoints are
  • Set direction of program support
    department by prioritizing and organizing actions & resources to
    achieve objectives and contribute to countrywide strategy development.
  • Work with the Operations Director and
    senior management team to support the growth of the program portfolio,
    formulate strategies and plans.
  • Develop and organize activities to
    secure resources for programs and convince stakeholders to provide
  • Interface with government and
    non-government stakeholders responsible for coordinating all supply
    shipments via the appropriate approval processes.
  • Maintain productive relationships with
    all government, ministries, other stakeholders, vendors, suppliers, etc.
Team Management
  • Develop the capacity of the team and
    assist with continued development of a career path for operations staff.
  • Facilitate operations aspects of program
    planning, and upcoming operations resources needs, especially procurements.
  • Work with all Mercy Corps staff to
    ensure smooth introduction and adoption of operational systems.
  • Assist teams in understanding their
    roles and responsibilities in terms of interaction with operations.
  • Responsible for full and proper
    implementation of Mercy Corps systems of management, compliance and
    control as described in Mercy Corps field manuals.
  • Work with finance compliance to mitigate
    fraud, conflict of interest and legal ramifications of Mercy Corps
Operations –
Procurement and Logistics
  • Ensure that procurement is completed,
    documented, and delivered to end-user in a timely manner, ensuring that
    items procured meet the specifications of the end-user while adhering to
    donor and Mercy Corps procurement guidelines.
  • Chair tender openings as required.
  • Establish and maintain pipeline of
    supplies, overseeing the logistical aspects of the operation; oversee
    goods/commodity storage and movements as needed.
  • Supervise the fleet management team and
    ensure systems to track maintenance, fuel usage and vehicle scheduling.
  • Liaise with finance to ensure compliance
    and payment schedules; maintain service contracts.
  • Coordinate logistics (non-program)
    aspects of material aid projects and associated shipments; manage
    importation and customs clearance elements. Oversee equipment
    registration, licensing and insurance, etc.
  • Maintain inventory records of materials
    and materials flow; oversee tracking of all assets.
  • Coordinate with Mercy Corps’ HQ and
    field offices on travel and logistics support as required.
Operations –
  • Ensure administrative systems are
    implemented as described in the Field Administration Manual.
  • Oversee set-up and development of Mercy
    Corps offices including drafting and reviewing contracts for office and
    housing space, leasehold improvements, IT.
  • Develop and periodically review country
    or field office specific policies and communicate them to teams.
  • Oversee database and file management for
    administration, procurement, logistics resources documents.
  • Ensure all aspects of asset management
    including maintenance of asset register and investigation of missing
  • Oversee facility management, including
    housing and office leases; ensure that security standards are maintained
    at all premises.
  • Be responsible for any necessary expatriate
  • Ensure that Mercy Corps contracts and
    business transactions/relationships are transparent and in compliance with
    Ugandan law and Mercy Corps/donor policies.
  • Support program start-up through the
    administration of support teams across various field locations.
  • Create and maintain operations systems
    to ensure effective and transparent use of financial resources for timely
    and informative reporting in line with donor and Mercy Corps policies and
Finance &
Compliance Management:
compliance with donor and Mercy Corps regulations.
  • Ensure compliance with security
    procedures and policies as determined by country leadership.
  • Proactively ensure that team members
    operate in a secure environment and are aware of policies.
Qualifications, Skills and Experience: 
  • The ideal candidate for the Mercy Corps
    Operations Manager job placement hold a Bachelor’s Degree in Business
    Administration, Procurement and Logistics Management or a closely related
  • A post graduate qualification in the
    above disciplines is highly desirable. A professional qualification such
    as CIPS is an added advantage.
  • Five years of relevant management
    experience with 2+ years of supervisory experience
  • Sound understanding procurement,
    administration, and logistics management systems.
  • Commitment to capacity building and team
  • Experience working INGOs or businesses
    in operational functions
  • Good organizational and management
    skills and the ability to anticipate project needs.
  • Proven ability to work cooperatively
    with others in a team environment, and in a diverse group of national and
    international staff.
  • Must be able to advise staff on program
    and office activities and security issues.
  • Demonstrated proficiency with the MS
    Office software (i.e., Word, Excel, PowerPoint) is required.
  • Fluent in both written and spoken
How to Apply:
All candidates
should send their applications through email to ug-mcjobs@mercycorps.org
addressed to the Human Resource Director, Mercy Corps Uganda. Include a cover
letter clearly stating your salary requirements, CV (with 3 referees), and
copies of academic qualifications/certificates. Subject of email/envelope
should include the position you are applying for.
Only short-listed candidates will be contacted by Mercy Corps. Mercy Corps is
an equal opportunity employer; qualified female candidates are strongly
encouraged to apply.
Deadline: 11th October 2019
For more of the
latest jobs, please visit 
http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

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