Job
Title: Loyalty Manager
Organisation: MTN-Uganda
Duty Station: Kampala,
Uganda
Reports to: Senior
Manager Consumer Segments
About US:
MTN-Uganda is the
leading telecommunications Company in Uganda, providing payphone, fixed lines,
fax/data, internet and mobile services.
Job Summary: The Loyalty Manager will drive customer
engagement, retention & loyalty through retention programs tailored for the
different segments of customers
Key Duties and Responsibilities:
- Develop and execute loyalty programs for the different consumer
segments in liaison with the other consumer segments managers and the customer value
managers - Develop and execute the go-to market plans for loyalty programs in
liaison with other GTM functions - Identify, build and manage partnerships that drive customer
engagement, retention and loyalty - Proactively monitor and track performance of the loyalty programs as
well as impact of GTM initiatives to ensure timely intervention - Ensure compliance in delivery of services as it relates to
regulatory policies, Contract obligations, and any other policies and standards that may
arise. - Management and execution of activities within allocated budget
Qualifications, Skills and Experience:
- The ideal candidate for the MTN Uganda Loyalty Manager job
placement should hold a degree in Marketing, Business Administration, IT
or Telecommunications - Five years of working experience in a similar or related role within
telecom, service, travel or hospitality industry - Experience in FMCG, Telecom an added advantage
- Project management training an added advantage
- Microsoft Excel & power point
- knowledge of Database management an added advantage
- Strong interpersonal and communication skills
- Good project management skills
- Passionate about business
and people - Self-driven individual with
ability to work and deliver under minimum supervision - Collaborative
- Getting it done attitude
- Execution excellence
- Innovation
NB: Please
note that presentation of false academic documents and certification will lead
to criminal prosecution.
How to Apply:
All suitably
qualified and interested candidates should email their Job Applications with
detailed CVs, certified copies of academic certificates (originals are to be
presented at the interview) to [email protected]. Please use this
format in the Subject Line i.e. Senior Manager Loyalty Manager – Surname First
Name-current Dept.
Deadline: 1st October 2019
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