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Job
Title:            Loyalty Manager

Organisation: MTN-Uganda

Duty Station: Kampala,
Uganda

Reports to: Senior
Manager Consumer Segments

About US:

MTN-Uganda is the
leading telecommunications Company in Uganda, providing payphone, fixed lines,
fax/data, internet and mobile services.

Job Summary:   The Loyalty Manager will drive customer
engagement, retention & loyalty through retention programs tailored for the
different segments of customers

Key Duties and Responsibilities: 

• Develop and execute loyalty programs for the different consumer
  segments in liaison with the other consumer segments     managers and the customer value
  managers
• Develop and execute the go-to market plans for loyalty programs in
  liaison with other GTM functions
• Identify, build and manage partnerships that drive customer
  engagement, retention and loyalty
• Proactively monitor and track performance of the loyalty programs as
  well as impact of GTM initiatives to ensure timely intervention
• Ensure compliance in delivery of services as it relates to
  regulatory policies, Contract obligations, and any other     policies and standards that may
  arise.
• Management and execution of activities within allocated budget

Qualifications, Skills and Experience:

• The ideal candidate for the MTN Uganda Loyalty Manager job
  placement should hold a degree in Marketing, Business Administration, IT
  or Telecommunications
• Five years of working experience in a similar or related role within
  telecom, service, travel or hospitality industry
• Experience in FMCG, Telecom an added advantage
• Project management training an added advantage
• Microsoft Excel & power point
• knowledge of Database management an added advantage
• Strong interpersonal and communication skills
• Good project management skills
• Passionate about   business
  and people
• Self-driven   individual with
  ability to work and deliver under minimum supervision
• Collaborative
• Getting it done attitude
• Execution excellence
• Innovation

NB: Please
note that presentation of false academic documents and certification will lead
to criminal prosecution.

How to Apply:

All suitably
qualified and interested candidates should email their Job Applications with
detailed CVs, certified copies of academic certificates (originals are to be
presented at the interview) to ugrecruitment.UG@mtn.com. Please use this
format in the Subject Line i.e. Senior Manager Loyalty Manager – Surname First
Name-current Dept.

Deadline: 1^st October 2019

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