ICASS Customer Service and Make Ready Coordinator Job Opportunities – U.S. Mission Uganda

Organisation:
U.S. Mission Uganda
Duty Station:  Kampala, Uganda
Salary Range:
USD 36,725 (Actual FS salary determined by Washington D.C.)
Series/Grade:     FP-07
About US Embassy:
The United States Embassy in Kampala, Uganda has enjoyed diplomatic relations with Uganda for over 30 years.  Ambassador Deborah R. Malac currently heads the U.S Mission to Uganda.  The Mission is composed of several offices and organizations all working under the auspices of the Embassy and at the direction of the Ambassador.
Among the offices operating under the U.S Mission to Uganda are:
  • United States Agency for International Development (USAID)
  • Centers for Disease Control (CDC)
  • Peace Corps
Key Duties and Responsibilities: 
·        
 The incumbent reports directly to the General
Services Officer in charge of Housing. 
The position supports the International Cooperative Administrative
Support Services (ICASS) operations, ensuring that ICASS sections meet
standards in the delivery of ICASS services to customers, and advises the
Management Officer on special projects and areas of focus needed to improve
service delivery. 
·        
As the
ICASS Residential Make-Ready Coordinator, s/he ensures a coordinated approach
among ICASS sections that prepare residences for occupancy of incoming staff.



Qualifications, Skills and Experience:
Job Knowledge:
·        
 General administrative and office
procedures. 
·        
 Knowledge of the operation of ICASS,
management practices and a general understanding of USG organizational
structure, including the ability to appreciate political nuances and cultural
sensitivities. 
·        
Ability
to obtain knowledge regarding various Uganda Government Departments and their
locations (maps); and to become familiar with the local labor laws such as the
Workers Compensation Act and the Employment Act.
Evaluations:
·        
LANGUAGE:  Level IV (Fluent) speaking/reading/writing of
English is required. This may be tested.
Skills and Abilities:
·        
Excellent
drafting skills (English), strong interpersonal, presentation, and
organizational skills required. 
·        
Must
demonstrate expertise in customer-focused management, including sound judgment
and creative problem-solving in addressing issues varying in volume, scope, and
complexity. 
·        
Ability
to remain tactful and professional at all times. 
·        
Must be
able to adapt to changing circumstances and be able to juggle dozens of
different, often time-sensitive tasks in a variety of specialized areas.
·        
 Level 1 Typing is required.
·        
 Proficiency with Microsoft Office applications
(Excel, Access, PowerPoint), ILMS, and my Services is required.
·        
Must
possess a valid driver’s license.
·        
Must be
able to obtain a Secret security clearance.
·        
Qualifications:  All applicants under consideration will be
required to pass medical and security certifications.
Equal Employment Opportunity (Eeo):  The
U.S. Mission provides equal opportunity and fair and equitable treatment in
employment to all people without regard to race, color, religion, sex, national
origin, age, disability, political affiliation, marital status, or sexual
orientation.
IMPORTANT:  Applicants who claim status as a
preference-eligible U.S. Veteran must submit a copy of their most recent DD-214
(“Certificate of Release or Discharge from Active Duty”), equivalent
documentation, or certification.  A
“certification” is any written document from the armed forces that certifies
the service member is expected to be discharged or released from active duty
service in the armed forces under honorable conditions within 120 days after
the certification is submitted by the applicant. The certification letter
should be on letterhead of the appropriate military branch of the service and
contain (1) the military service dates including the expected discharge or
release date; and (2) the character of service. 
Acceptable documentation must be submitted in order for the preference
to be given.
** This level of
preference applies to all Foreign Service employees on LWOP and CS with
re-employment rights back to their agency or bureau.
For more information
(i.e., what is an EFM, USEFM, AEFM, MOH, etc?) and for additional employment
considerations, please visit the following link:
https://careers.state.gov/wp-content/uploads/2018/04/VA-Definitions-and-Additional-Employment-Considerations.pdf
How to Apply:
All candidates must
be able to obtain and hold a Secret security clearance.
All applications
must be submitted online. Applicants shall be required to register under the
careers page for U.S. Embassy Kampala following instructions on the link below
Deadline: 24th October 2019
For more of the
latest jobs, please visit 
http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

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