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Job
Title:    Head of
Support Services (Re-advertised) 

Organisation: Danish Refugee Council
(DRC)

Duty
Station: Kampala,
Uganda

Reports to: Country Director

About US:

The Danish
Refugee Council (DRC) is a private, independent, humanitarian organization
working on all aspects of the refugee cause in more than 36 countries
throughout the world. The aim of DRC is to protect refugees and internally
displaced persons (IDPs) against persecution and to promote durable solutions
to the problems of forced migration, on the basis of humanitarian principles
and human rights. DRC works in accordance with the UN Conventions on Refugees
and the Code of Conduct for the ICRC and NGOs in Disaster Relief.

Job
Summary:  The
Head of Support Services will offer overall direction and management of all
support services in the operation, in close cooperation with the Country
Director. The Head of Support Services will ensure the existence of effective
and efficient business support in the CO’s finance, human resources,
procurement and logistics activities.

He/She will
play a key role in developing and implementing country specific strategies as
well as devising, implementing and improving operational systems, processes and
policies in support of DRC’s mission in line with DRC operational standards and
procedures.

Key Duties
and Responsibilities: 

Strategic
Management Roles:

·        
Participate
as a member of the SMT in the development of the mission and the Annual Plan in
accordance with the DRC Global Policies and guidelines.

·        
Responsible
for maintaining and improving resource management in the mission, together with
SMT.

• Identify
  both short term and long term resource needs and translate these into
  objectives and priorities for future DRC projects.
• Advise
  and inform the CD in regards to the development, monitoring and assessment
  of the ongoing programs in terms of resource management.
• Participate
  in drafting project proposals, and on the use of resources according to
  budgets and policies.
• Manage,
  coordinate and coach functional head of departments.
• Systems
  development and roll out of systems already developed in close cooperation
  and coordination with RO and DRC’s headquarters. This includes tools for
  monitoring shared expenditures, donor co-funding and decentralized book
  keeping and grants management systems.
• Be
  the senior management focal point and leading the overall country
  implementation of the DRC Dynamics (Enterprise Resource Planning, ERP)
  system. The implementation of the DRC Dynamics system is expected to take
  a significant part of HoSS work time. The overall purpose of the DRC
  Dynamics Program is “to improve DRC efficiency and effectiveness by
  providing adequate IT system support for core business process by
  implementing one global ERP solution covering Supply Chain, Human Capital
  Management, and Finance, and update business processes as deemed
  necessary”.
• Risk
  Management Framework and compliance to external and internal regulations
  as well as continuous improvement to internal control environment.
• Act of the CoC and Safe
  Guard Focal Point.

Finance:

• Ensure financial
  regulations, procedures and documentation requirements are adhered to in
  DRC country operation.
• Provide
  overall financial planning support to Head of Programs, advise on spending
  and financial spending strategies, provide accurate financial outlook of
  the programs on a regular basis.
• Provide
  inputs to budget development and guidance on overall financial management
  support to the budget holders.
• Constantly
  check the integrity and robustness of financial procedures, possible
  mismanagement and suggest corrective actions to minimize losses.
• Implementation
  of a functioning, real-time master budget tool to Senior Management Team,
  and programme managers.
• Active
  seeking for direction from the senior management team once suspecting or
  having discovered [early] signs of budgetary disparity, fraudulent
  activity, or administrative adversities thereof.
• Reviewing
  of timely and accurate financial and administrative reporting to external
  parties, and to the headquarters.
• Ensure that all
  necessary agreements, permits and licenses necessary for DRC‘s operations
  (including VAT exemption where applicable) are in place and keep updated
  on national Administrative rules and regulations pertaining to the
  activities of DRC.  

HR and
Administration:

• Direct management of
  administrative and finance personnel at manager level, indirect management
  of the officers in field offices, and monitoring the conduct of other
  staff in relation to the rules and policies of DRC.
• Ensuring
  an honest, timely and quality delivery of administrative and financial
  operations and services at all levels of organisation hierarchy, through
  sound recruitment, firm internal controls and reporting, solid
  coordination between projects and personnel, and internal audits.
• Facilitation
  of continued learning and improvement through training, coaching, and
  communication amongst personnel, and organising sessions for
  self-evaluation and goal-setting.
• Ensure
  that effective HR policies are in place and implemented.
• Upholding
  of the Code of Conduct among the personnel at country office and in field
  locations through personal example.
• Ensure
  a sound HR and payroll management system compliant to DRC HR policies is
  in place.
• Support
  the deployment of expatriate staff members, especially as regards travel,
  housing, and Country Office compliance with the DRC Terms of Expatriate
  Employment.
• Ensure
  a well-functioning staff complaint reporting and handling mechanism is in
  place.
• As a member of senior
  management team, ensuring that agreed measures for safety and security are
  in place and adhered to by all staff, including but not limited to the
  upkeep of MOSS standards, security and evacuation plans, and staff
  movement.

Supply
Chain (Logistics, Procurement) and IT:

• Provide supervision to
  country procurement and logistics inclusive of related information
  management and maintenance, requests for quotations, quality control and
  ensuring the set procedures are followed.
• Supervise
  country procurement and logistics personnel, and ensuring logistics team’s
  close cooperation with the departments for admin/finances, human resources
  and program operations.
• Monitoring
  procurement procedures and ensuring that items are accounted for and
  quality/quantity controlled in stock reports and asset inventory
  management system.
• Providing
  support to Logistics and Procurement Coordinator in timely management and
  updating of all logistics reports and information as required by the
  organization.
• Standardization
  of all service contracts.
• Streamlining
  and harmonizing logistics and procurement procedures across all field
  offices.
• Manage
  and implement Information Technology strategies of East Africa and Yemen
  Region.
• Work
  closely with the IT Officer to make sure that Information Management
  System is properly configured, IT related services provided, Networks,
  infrastructures are administered including desktop PC’s, servers, network
  equipment, and software applications.
• Make sure that regular
  and high quality IT support to all users and identify appropriate
  solutions to be integrated into the systems operation and make
  recommendations for implementation.

Team
Management and Coordination:

• Direct supervision and
  management of staff in the relevant areas of responsibility. This will
  include regular team meeting and strong follow up of objectives set for
  the staff under direct supervision.
• Develop
  a network with other INGOs on finance and administration-related topics
  and ensure a proactive communication with all relevant stakeholders.
• Share
  and coordinate administration and finance related information with the
  Head of Programs and other staff, and attend any internal coordination meetings.
• Liaise
  with donors and government officials, especially in relation to the issues
  of compliance, registration and audit.
• Maintained
  close coordination and dialogue with Regional Office and HQ, Project
  Managers and Sector leads in country on operations.

Qualifications,
Skills and Experience: 

• The ideal candidate for
  the Danish Refugee Council (DRC) Head of Support Services job placement
  must hold a Post graduate degree in Business Administration, Finance or
  Accounting. Additional Professional qualification such as ACCA/CPA or
  equivalent is desired.
• Seven
  years of INGO or other international agencies experience in finance and
  operations management in international humanitarian set up, including
  demonstrated ability to set up operational management systems in a large
  programme and direct experience of delivery of humanitarian programme in
  an emergency response.
• Three
  years of proven experience in implementation of an ERP system.
• Excellent
  knowledge in preparing major international donor reports and knowledge of
  major donor rules including UNHCR, UNICEF, ECHO, EC, DFID, DANIDA and USG.
• Possess
  strong accounting, analytical and conceptual skills.
• Proven
  Communication and Management Skills.
• Proven
  commitment to accountable practices.
• Previous
  experience in setting up systems in a new country program is an asset.
• Knowledge
  of working in challenging environments.
• Proven
  ability to manage large varied workloads and deal constructively with
  stress and periods with long hours.
• Proven
  ability to prioritize tasks, meet deadlines and work with limited
  supervision.
• Proactive,
  stable and robust character and a good team player.
• Excellent
  interpersonal skills and demonstrated ability to establish effective
  working relations at all levels.
• Languages: Excellent communication
  skills in English is required.

How to
Apply:

All candidates
should send their online applications at the link below.

Click Here

Deadline: 27^th October
2019

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