Head of Marketing, Distribution and Customer Service -UAP Old Mutual Insurance Company

Organization: UAP
Old Mutual Insurance Company
Duty Station: Kampala,
Reports to: Managing
About US:
UAP Holdings Limited
is the pan-African Financial Services Company with a primary purpose of acting
as a holding company for the various UAP businesses.
The Groups origins in Kenya date back to the 1920’s when Provincial Insurance
Company of East Africa was incorporated. UAP Group embarked on a multi-phased
restructuring plan in 2006 to shift from a traditional non-life insurance
business to a broad-based Insurance and Financial Services Group. UAP Group has
grown into a Pan-African Financial Services Group with a geographical
footprint in six (6) countries namely Kenya, Uganda, South Sudan, Rwanda,
Tanzania and Democratic Republic of Congo (DRC). The range of services and
products have grown beyond General Insurance to include Life Assurance,
Property Investments, and Fund Management and related Financial Services such
as insurance premium financing, financial advisory and securities brokerage.
Job Summary:  The Head of Marketing, Distribution and
Customer Service will provide leadership and direction to the Marketing,
Distribution & Customer Service functions to deliver the General business
budget and establish UAP Old Mutual Insurance as a world class insurer.
Head of Marketing,
Distribution and Customer Service
Key Duties and Responsibilities: 
and implement a marketing strategy for UAP that is able to foster the
achievement of set business goals in respect to top line, profitability, market
share, client recruitment, etc;
and implement the advertising, promotions, thought leadership and public
relations campaigns across multiple projects to help build UAP’s market share,
brand name and image in the market place
growth, product and sales training among all distribution channels, including:
direct sales, brokers, agents, branches so as to ensure maximum client reach
and profitability of the relevant channels at appropriate cost levels
market research that is aimed at identifying new business potential and
participate in the development of new products to fill special market niches
customer care/service standards for the company and drive customer satisfaction
programs to ensure that they meet and exceed set standards
that the team submits accurate, quality and timely business reports and use
these to compile departmental reports for review by senior management and the
quality incentive schemes that help to drive the achievement of business goals
are developed and implemented for staff and agents
and collect market intel and advise the senior management team on
opportunities/threats that are presented
areas where UAP can build its brand presence in the market through creating
relationships with media houses.

Qualifications, Skills and Experience: 
applicant must hold a Bachelor’s Degree in Communication/Marketing with sales
and marketing
Master’s Degree in Finance or MBA is also highly desirable
Qualification such as CIM will be an added advantage
At least
eight years’ experience in the financial services industry, four of which
should have been spent as Senior Management level
to think strategically, but with a hands-on pragmatic approach to
implementation of strategy
enthusiastic team player with strong communication and interpersonal skills
to build strong collaborative relationships both internally and externally.
How to Apply:
All suitably
qualified and interested candidates should submit their CV and a cover letter
highlighting how their experience is relevant to the Duties and
Responsibilities described above to hr.s@ug.pwc.com
The CV must include
3 referees as well as their e-mail addresses and telephone numbers. Only
shortlisted candidates will be contacted.
Deadline: 18th October 2019
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