Entry Level Customer Sales Executive Jobs – Aikan HR Consultants

Organisation: Aikan
HR Consultants
Duty Station: Kampala,
Uganda
About US:
Aikan HR Consultants
is one of Uganda’s leading HR consulting companies and trusted strategic HR advisory
partner, aikan’s services include aikan Jobs™, aikan Recruitment™, aikan
Internship™, aikan Leasing™, aikan Payroll™ and aikan OD.™  
Job Summary:  The Customer Sales Executive will provide
excellent customer service and making customers feel welcome by helping to
identify client needs; presenting and answering questions about products and
services and recommend solutions to customers. The Customer Sales Executive
will be expected to meet sales quotas and contribute to the store’s
profitability while portraying a positive attitude and a desire to promptly
resolve customer issues and ultimately, ensure that customers leave the store
satisfied and having had a positive experience. 
Key Duties and Responsibilities: 
  • Greet, handle and direct walk-in customer queries and offer
    solutions in a satisfactory manner by maintaining a high the standard of
    quality and service.
  • Provide accurate information (e.g. product features, benefits,
    pricing and after-sales services) by developing comprehensive knowledge of
    company products and services.
  • Answer customer questions about specific products/services and
    exercise empathy, patience and professionalism at all times in responding
    to customers queries regardless of the issue.
  • Cross-sell products, implement and inform customers about discounts
    and special offers.
  • Take daily stock audits to ensure availability, to ensure racks are
    fully stocked and to adequately manage stock levels.
  • Manage returns of merchandise.
  • Coordinate with the Retail Sales Representatives team to provide
    excellent customer service (especially during peak times) and Use
    appropriate customer service systems, processes and procedures to resolve
    customer issues accurately and promptly at every point of contact.
  • Receive, process and log customer requests and queries accurately
    using the available support resources.
  • Log customer queries and query classification to assist in follow
    up; prepare and hand in daily activity report on sales and customer
    feedback; and provide customer feedback to the Store Manager.
  • Deliver excellent, professional customer focused service by staying
    up-to-date with new products/services.
  • Actively seek out new sales opportunities through cold calling,
    networking and social media and participate on behalf of the company in
    exhibitions or conferences.



Qualifications, Skills and Experience: 
  • The applicant must hold a Certificate or Diploma
  • One year of  proven work
    experience as a Retail Sales Representative, Sales Associate or similar
    role.
  • Knowledge of inventory stocking procedures
  • Knowledge and skill with use of Cash Register
  • Track record of achieving sales quotas
  • Excellent communication skills,
  • Ability to build trusting relationships
  • Ability to perform in fast-paced environments
  • Flexibility to work various shifts
How to Apply:
All
suitably qualified candidates should send their applications by clicking on
this link.
Please upload the following in your application; an updated CV / resume (PDF or
Word Format) which should include your contact information and three work
related references and a one page statement describing your suitability for the
role should be included.
Deadline: 10th October 2019
For more of the
latest jobs, please visithttp://www.theugandanjobline.com or
find us on our facebook page https://www.facebook.com/UgandanJobline




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