The Ugandan Jobline

Job Title:    Credit Assistant (4 Job
Opportunities)

Organisation: Microfinance Support Centre
Limited (MSC)

Duty Station:  Kampala, Uganda

Reports to: Zonal Manager

About MSC:

The Microfinance Support Centre Limited (MSC) is a linchpin
of Government of Uganda

(GOU) micro credit programmes under the Rural Financial
Services Strategy. MSC facilitates access to affordable, sustainable and
convenient financial and Business Development services to active and productive
Ugandans. MSC Ltd supports legally established entities engaged in the value
chain namely; production, value addition and marketing enterprises. MSC offers
affordable credit through its network of 13 regional offices spread throughout
the country. It has so far served clients in 110 districts in Uganda. It gives
priority financing to support the agricultural production value chain namely;
production, value addition and marketing.  Besides credit, MSC provides
capacity building to its clients including SACCOs, Cooperative Unions, MFIs and
SMEs to enable them manage their organizations sustainably.

Job Summary:  The Credit Assistant will:

• Provide Excellent Customer
  Service.
• Provide Support in Credit
  Delivery Process,
• Provide Support in
  Logistics/Administration

Key Duties and Responsibilities: 

Customer Service

• Welcoming
  all incoming customers
• Ensures
  quality customer service by having product knowledge of all the
  institution developments /products
• To
  assist in providing guidance to clients through the credit application
  process in accordance with the required standards, support them to apply
  sound practices in their institutions and also in resolving customer
  issues related of eligibility for MSC products and services
• Review
  of customer complaints daily and ensuring they have been resolved or
  escalated within the stipulated days.
• Check
  the safety, ambience, cleanliness, accessibility and timeliness; of the
  banking hall and all customer facing staff.
• Handles
  and responds to queries and telephone calls.
• Maintaining
  the attendance register

Support Credit Delivery

• To
  participate in the process of identifying good potential clients for
  possible funding and partnership.
• To
  manage the front desk and coordinate the requirements of a good and secure
  office environment for all staff in the Zones/department while ensuring
  proper records management in accordance with the Records Management
  System.
• To
  conduct desk reviews on client loan file applications and advise the team
  accordingly
• To
  participate in the process of loan recovery at the zonal office by sorting
  out due cheques for the month, depositing cheques for the day, calling
  clients whose cheques are due.
• To
  assist in supervising clients to abide by the agreed loan terms in the
  contract specifically through signing of loan documents, collecting
  reports and follow up on utilization reports.

Logistics/ Administration Support

• Opening
  up new customer accounts in the system, ensuring all information is
  complete and accurate
• To
  enter payment vouchers in the system and any other accounting data in
  accordance with the Financial Management manual.
• To
  update and maintain records of key zonal contacts and clients to
  facilitate appropriate liaison, marketing and networking. Also to assist
  in producing timely information and data for the staff in the
  department/zone.
• To
  schedule and organize appointments, meetings including (Zonal Loans
  Committee) as well as organize travels and briefing materials for company
  staff and maintain a schedule of activities.
• Raising
  the request orders for the purchase of goods and services for the Zone

Key Result Areas:

• Identification of good
  & potential clients & conducting preliminary loan appraisals.
• Effective Zonal
  coordination and organization of the zone including general administration
• Support the effective
  finance &Accounting processes at the zone.
• Adequate support to the
  credit delivery and recovery processes

Qualifications, Skills and Experience: 

• The applicant must hold a
  degree preferably in a business-related degree with 4 years working
  experience in credit delivery process, Logistics/administration and
  customer centric environment.
• Ability
  to build relationships and relate well with others to facilitate
  accomplishment of work targets.
• Ability
  to understand and work in a customer centric environment.
• Ability
  to communicate well orally and in writing in a polite and courteous
  manner.
• Ability
  to work in a fast-paced environment.
• Ability
  to demonstrate high levels of integrity & confidentiality
• Ability
  to analyse and interpret financial statements and other data.
• Ability
  to gather information and produce accurate and informative reports
• Ability
  to organize, plan and prioritize work.
• Ability
  to train, guide and educate clients

How to Apply:

If you believe you have the necessary skills and experience,
please send an application and attach a detailed CV, copies of academic and
professional certificates indicate your postal address, a daytime telephone
contact and names of three referees to the Executive Director using the address
below. The applications in properly sealed envelopes should be hand delivered
to the address given below clearly stating the job title applied for on the top
right corner.

Address to:

The Executive Director,

The Microfinance Support Centre Limited,

Plot 46 Windsor Crescent Avenue Kololo,

P.O. Box 33711, Kampala. Uganda

Deadline: 31^st October 2019

For more of the latest jobs, please visit https://www.theugandanjobline.com or
find us on our facebook page https://www.facebook.com/UgandanJobline

Related Jobs