4 Credit Assistant Job Opportunities – Microfinance Support Centre Limited (MSC)

Organisation: Microfinance Support Centre
Limited (MSC)
Duty Station:  Kampala, Uganda
Reports to: Zonal Manager
About MSC:
The Microfinance Support Centre Limited (MSC) is a linchpin
of Government of Uganda
(GOU) micro credit programmes under the Rural Financial
Services Strategy. MSC facilitates access to affordable, sustainable and
convenient financial and Business Development services to active and productive
Ugandans. MSC Ltd supports legally established entities engaged in the value
chain namely; production, value addition and marketing enterprises. MSC offers
affordable credit through its network of 13 regional offices spread throughout
the country. It has so far served clients in 110 districts in Uganda. It gives
priority financing to support the agricultural production value chain namely;
production, value addition and marketing.  Besides credit, MSC provides
capacity building to its clients including SACCOs, Cooperative Unions, MFIs and
SMEs to enable them manage their organizations sustainably.
Job Summary:  The Credit Assistant will:
  • Provide Excellent Customer
  • Provide Support in Credit
    Delivery Process,
  • Provide Support in
Key Duties and Responsibilities: 
Customer Service
  • Welcoming
    all incoming customers
  • Ensures
    quality customer service by having product knowledge of all the
    institution developments /products
  • To
    assist in providing guidance to clients through the credit application
    process in accordance with the required standards, support them to apply
    sound practices in their institutions and also in resolving customer
    issues related of eligibility for MSC products and services
  • Review
    of customer complaints daily and ensuring they have been resolved or
    escalated within the stipulated days.
  • Check
    the safety, ambience, cleanliness, accessibility and timeliness; of the
    banking hall and all customer facing staff.
  • Handles
    and responds to queries and telephone calls.
  • Maintaining
    the attendance register
Support Credit Delivery
  • To
    participate in the process of identifying good potential clients for
    possible funding and partnership.
  • To
    manage the front desk and coordinate the requirements of a good and secure
    office environment for all staff in the Zones/department while ensuring
    proper records management in accordance with the Records Management
  • To
    conduct desk reviews on client loan file applications and advise the team
  • To
    participate in the process of loan recovery at the zonal office by sorting
    out due cheques for the month, depositing cheques for the day, calling
    clients whose cheques are due.
  • To
    assist in supervising clients to abide by the agreed loan terms in the
    contract specifically through signing of loan documents, collecting
    reports and follow up on utilization reports.
Logistics/ Administration Support
  • Opening
    up new customer accounts in the system, ensuring all information is
    complete and accurate
  • To
    enter payment vouchers in the system and any other accounting data in
    accordance with the Financial Management manual.
  • To
    update and maintain records of key zonal contacts and clients to
    facilitate appropriate liaison, marketing and networking. Also to assist
    in producing timely information and data for the staff in the
  • To
    schedule and organize appointments, meetings including (Zonal Loans
    Committee) as well as organize travels and briefing materials for company
    staff and maintain a schedule of activities.
  • Raising
    the request orders for the purchase of goods and services for the Zone
Key Result Areas:
  • Identification of good
    & potential clients & conducting preliminary loan appraisals.
  • Effective Zonal
    coordination and organization of the zone including general administration
  • Support the effective
    finance &Accounting processes at the zone.
  • Adequate support to the
    credit delivery and recovery processes

Qualifications, Skills and Experience: 
  • The applicant must hold a
    degree preferably in a business-related degree with 4 years working
    experience in credit delivery process, Logistics/administration and
    customer centric environment.
  • Ability
    to build relationships and relate well with others to facilitate
    accomplishment of work targets.
  • Ability
    to understand and work in a customer centric environment.
  • Ability
    to communicate well orally and in writing in a polite and courteous
  • Ability
    to work in a fast-paced environment.
  • Ability
    to demonstrate high levels of integrity & confidentiality
  • Ability
    to analyse and interpret financial statements and other data.
  • Ability
    to gather information and produce accurate and informative reports
  • Ability
    to organize, plan and prioritize work.
  • Ability
    to train, guide and educate clients
How to Apply:
If you believe you have the necessary skills and experience,
please send an application and attach a detailed CV, copies of academic and
professional certificates indicate your postal address, a daytime telephone
contact and names of three referees to the Executive Director using the address
below. The applications in properly sealed envelopes should be hand delivered
to the address given below clearly stating the job title applied for on the top
right corner.
Address to:
The Executive Director,
The Microfinance Support Centre Limited,
Plot 46 Windsor Crescent Avenue Kololo,
P.O. Box 33711, Kampala. Uganda
Deadline: 31st October 2019
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