The Ugandan Jobline

Job Title:         Senior Field Officers (14)

Organization:
Tugende

Reporting To:
Branch Leader

Duty Station:
Hoima, Masaka, Mbale, Wobulenzi, Mubende, Fort Portal, Soroti

About US:

Tugende is a technology
enabled asset finance company with a social mission. We provide an affordable
path to ownership of income-generating assets for proven entrepreneurs. Our
primary product is a lease to own motorcycle financing package which includes
training, life and health insurance, and active support. Tugende currently
serves tens of thousands of clients in Uganda and we are preparing to extend
our offering into Kenya.

With a market for motorcycle
taxis of over 800,000 drivers in East Africa alone, Tugende is expanding
rapidly in our core product. We are also building a platform with our staff,
branches, data, systems, and deep knowledge of the informal sector, to expand
into other asset financing as successfully as we have with our current core
product.

About this Role:

We are looking for competent
and motivated Senior Field Officers that can work with little direction to
serve as the main point of contact between Tugende and its clients.

Tugende’s mission is focused
on people: “Helping people help themselves”. As a Senior Field Officer, you
will be responsible for client’s lease approval process, from the initial class
to final lease payment and loss recovery. The Senior Field Officer’s day-to-day
responsibilities include conducting Tugende field operations e.g. vetting,
asset recovery, managing collections, and responding to client needs.

Key Duties and Responsibilities: 

1. Client
   vetting and Management

●      
Recruit
new applicants: Identify capable clients for Tugende hire-purchase
arrangements.

●      
Register
applicants: Meet with applicants to obtain information on them and answer their
questions about the application process.

●      
Vet
applicants: Conduct field visits (at applicant’s stage and home) while paired
with another Field Officer.

●      
Analyze
the strength of completed applications: Analyze applicants’ financial status,
creditworthiness and outstanding leases to determine applicant qualification.

●      
Approve/Reject
applicants: Evaluate applicant’s creditworthiness in line with the existing
guidelines

●      
Review
lease agreements to ensure that they are complete and accurate according to the
Tugende Policies.

●      
Help
deliver Motorcycles to new clients. Ensure that clients understand the key
terms and conditions of Tugende, as well as the warranty and maintenance
requirements, before handing over the Motorcycles.

   2. Manage
client needs and portfolio performance

●      
Collections:
Manage a portfolio of clients. Regularly follow up on client repayments (on
phone and in person), understand any repayment and work challenges, give recommendations
or escalate problem cases where necessary. Ensure client data is accurately
captured in the lease management system in a timely manner

●      
Customer
service: Listen and attend to customer comments and inquiries, give
recommendations or escalate problem cases where necessary.

●      
Office
work: Be able to help with office work including signing contracts with
clients, transferring titles for Motorcycles and processing passenger service
vehicle licenses (PSVs).

●      
Office
maintenance: Help keep office clean, manage motorcycle traffic outside office,
and coordinate clients during applicant classes.

●      
Coordinate
with local authorities: Engage them as required to facilitate field operations.

Qualifications, Skills and Experience:

1. Preferred skills, knowledge & abilities

●      
Highly
self-motivated and able to demonstrate a drive for results with a professional
approach from a team

●      
Excellent
communication, presentation skills and professionally presentable

●      
Exhibit
a passion for customers, and provide excellent customer service and empathy for
our customers

●      
Ability
to work under pressure in a fast paced environment and willing to work in rural
areas in different regions of Uganda

●      
Adopt
and champion the values that Tugende stands for: Integrity, Empathy, Teamwork,
Solutions-Oriented and Always growing

●      
Ability
and willingness to learn to ride a motorcycle to conduct fieldwork

●      
Computer
literate with ability to comfortably use MS Office.

●      
High
level of professionalism and integrity, with good moral character

●      
Ability
to work under minimum supervision with resilience and a “can do’’ attitude

●      
Fluent
in key local languages for the region applied

2. Preferred Qualification:

●      
A
minimum of a diploma in in a business-related field from a recognised
institution of learning.

3. Preferred experience:

●      
Two
years’ field based experience working with a busy institution or organisation
such as a microfinance or busy credit related business

●      
Motorcycle
riding ability is an added advantage and will be a requirement once on the job

Job Benefits

Career Trajectory: This is a role with significant leadership potential to grow as the
company and operations function grow.. Someone who does this job can be
promoted to; Team leader, Credit / Collections Coordinator, Deputy Branch
Leader, Branch Leader among others

Career Development: You will constantly develop skills and further your career while
working with Tugende by building knowledge and skills at using Tugende systems,
understanding of lease accounting, Improve computer skills, Learning new methods
to work with clients and help them overcome repayment challenges, Stay abreast
of new innovations and financial services so as to better meet customer needs,
Participate in programing: Attend career development programs organized by
Tugende and learn how to ride a motorcycle

Hours and compensation: This position is for a full-time employee who can
take on additional responsibilities as new tasks and projects come up.

Meaningful Work: Tugende’s work gives entrepreneurs the tools to earn a living for themselves
and their families. We are changing the face of the boda industry in Uganda,
and proving that young men with little education can take on the responsibility
of financing a significant asset and earning a livable wage. Help be part of
this movement!

Great Team:
Tugende has a smart, fun, and growing team of 360+ Employees. We take our work
seriously, but love to joke and have fun. We regularly have fully-paid,
voluntary team outings, as well as fun parties for our clients. Our
headquarters are in Kampala, and we also have offices in Eastern and Western
Uganda.

How to Apply:

All candidates should apply
online at the link below.

Click
Here

Deadline: October 31st, 2019

For more of the latest jobs,
please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

Related Jobs