The Ugandan Jobline

Job Title:   Customer Care Executive –
Digital Call Centre (Several Fresher Jobs)

Organization: Pride
Microfinance Limited (MDI) (Pride)

Duty Station: 
Uganda

About US:

Pride Microfinance
Limited (MDI) (Pride) is the leading Microfinance Deposit Taking Institution in
Uganda with 34 networked branches and eight contact offices countrywide, an
equal opportunity employer, regulated by Bank of Uganda under the MDI Act,
2003.     

Job Summary:  The Customer Care Executive – Digital Call
Centre will mainly manage  the  digital 
Call  Centre  in 
relation  to  customer 
service  i.e.  answering 
incoming  calls  from 
customers  in  regard 
to  our  products,   
inquiries,  offers,  quotes, 
returns,  troubleshoot  problems, 
provide  information  / 
feedback  and  escalate 
issues  if  necessary

Key Duties and Responsibilities:

·        
To
attend  to  customer 
issues  on  all 
the  available  company 
digital  platforms. 

·        
Cross-sell  company’s 
products  to  clients 
and  enhance  / 
protect  the  reputation 
of  the  company 
at  all  times.

·        
Contribute  positively 
to  company  performance 
by  continuously  achieving 
all  set  targets 
especially  in  saving 
&  non-Credit  Income.

·        
Preparing  monthly 
/  weekly  reports 
.

·        
Undertake  customer 
research  through  documenting 
customer  feedback  and 
administering  digital  research 
tools.

·        
Protect  and 
enhance  Pride’s  reputation 
at  all  times. 

·        
To  support 
the  Marketing  and 
Digital  team  to 
plan  and  produce 
content  across  Pride’s 
owned  digital  channels.

·        
To  develop 
knowledge  base  of 
customer  behavior  to 
support  the  expansion 
of  the  digital 
capacity. 

·        
To  drive 
engagement  through  our 
social  channels,  increasing 
our  reach.

·        
Maintaining;  completing 
and  ensuring  relevant 
documents  are  accurate 
and  kept  up 
to  date  in 
addition  to  supporting 
the  Call  Centre 
Tele-sales  Team  (outbound 
calls)  when  required 
in  relation  to 
specific  sales  /marketing 
activities

Qualifications, Skills and Experience: 

·        
The applicant
must hold a Diploma  in  Commerce, 
Economics,  Microfinance,  Development 
Economics,  Development  studies, 
Business  studies,  Accounting 
and  Finance,  Marketing, 
Financial  Services,  International 
Business,  Business  Computing, 
Business  Statistics,  Entrepreneurship  & 
Small  Business  Management, 
Social  Sciences,  SWASA, 
Education,  Mass.Com,  Leisure 
and  Hospitality  Management,  Procurement 
&  Chain  Supply 
Management,  Procurement  & 
Logistics  Management,  Human 
Resource  Management,    or 
in  any  other 
relevant  /  related 
field Management  or  in 
any  other  relevant  / 
related  field. 

·        
Candidates  should 
also  have  2 
principle  passes  at 
A’  Level  and 
credit  passes  in 
English  and  Mathematics 
at  O’  Level. 

·        
A  minimum 
of  one  year’s 
experience  in  Customer 
service  and  handling 
a  digital  Call 
Centre.

·        
Should  be 
willing  to  work 
in  any  part 
of  the  country. 

·        
Should  have 
a  passion  for 
customer  care  and 
be  ready  to 
deliver  exceptional  customer 
service.

·        
Should  have 
a  strong  personality 
and  dynamism  with 
an  ability  to 
delight  customers  and 
execute  processes  with 
speed.

·        
Should  be 
computer  literate,  highly 
motivated,  innovative  and 
a  self-starter. 

·        
Should  also 
have  proven  analytical, 
interpersonal  and  communication 
skills.

Competencies  

·        
Emotional  intelligence, 
Oral  Communication

·        
Written  communication,  Reporting

·        
Inter  personal 
skills,  Business  acumen

·        
Customer  awareness, 
Cross-selling

·        
Understanding  of 
digital  marketing

·        
Age: Below 30 
years 

How to Apply:

All suitably
qualified and interested candidates are encouraged to apply online by following
the procedure;

• Click Here
• Create an Account
• Fill in your personal information and
  upload your Curriculum Vitae (CV), including all your scanned academic
  credentials, 3 letters of recommendation from each of the referees and a
  passport photo.
• Submit online i.e. no hardcopy
  deliveries will be accepted

Deadline: 27^th September 2019

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