Service Manager Employment Opportunity – Cooper Motors Corporation (CMC) Motors Group

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Job
Title:             Service
Manager

Organization: Cooper
Motors Corporation (CMC) Motors Group

Duty Station: Kampala,
Uganda

Reports to: Country Manager

About US:

Cooper Motors
Corporation (CMC) Motors Group is one of East Africa’s largest motor industry.
We are at the forefront of the automobile industry in Uganda, Kenya and
Tanzania. With a market leading network across East Africa, we have a
commanding asset base to help serve our customers.

Job Summary:  The Service Manager is responsible for
monitoring and achieving budgeted service sales, gross margin & net profit
for the location by implementing standard operating procedures & effective
usage of human & other resources. He/she will ensure customer satisfaction
targets are achieved by implementing best business practices and implement
& follow dealer standards set by manufacturers.

Key Duties and Responsibilities: 

  • To maximize the revenue potential from Service operations t meet the
    Net Sales, Gross margin & net profit objectives.
  • Provide positive customer experience and achieve customer
    satisfaction targets through efficient service process.
  • To monitor and coordinate the planned individual staff career
    development plans are achieved through training and ensure high motivation
    levels.
  • To monitor and coordinate requisitions for parts and ensure accuracy
    of Job cards for every vehicle in the workshop.
  • To implement the Principals Dealer standards on Systems and processes
    for achieving compliance and adopting best business practice.
  • Plan and deliver optimal utilization of the manpower _’ resources to
    meet or exceed Service performance KPI benchmarks on productivity,
    efficiency, and turnaround time, revenue per order through process and
    people development.
  • Effectively monitor and follow up credit outstanding as well
    maintain cordial relationship with Creditors to achieve nil overdue more
    than 60 days and review credit limits in line with business.
  • To adhere to product concern handling and escalation process to
    achieve timely resolution and customer satisfaction and ensure staff are
    technically updated of the developments.
  • Continually monitor the effectiveness of the integrated sales and
    marketing strategy and planned activities. providing and seeking feedback
    on the quality of delivery from and suggesting / implementing corrective
    action where appropriate.

Qualifications, Skills and Experience: 

  • The applicant must hold a University degree in Automotive/Mechanical
    Engineering from a recognized institution.
  • A minimum eight to ten years’ experience in Automotive dealership
    out of which five years should be at Managerial Level in a Service
    Department.
  • A Results oriented person with sound understanding of automotive
    dealer/distributor business processes and ERP skills.
  • Excellent verbal and written communication skills, including the
    ability to convey ideas and positions clearly.
  • Excellent interpersonal skills, with the ability to establish and
    develop relationships.
  • Analytical skills and Leadership skills, decisiveness and business
    acumen.
  • Highly organized and able to prioritize workloads and meet tight
    deadlines.

How to Apply:

All suitably
qualified and interested candidates are encouraged to send their applications
via email with an updated CV and cover letter to: hruganda@cmcmotors.com

NB: Only
shortlisted candidates will be contacted.

Deadline: 30th September 2019

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