Job
Title: Service
Manager
Organization: Cooper
Motors Corporation (CMC) Motors Group
Duty Station: Kampala,
Uganda
Reports to: Country Manager
About US:
Cooper Motors
Corporation (CMC) Motors Group is one of East Africa’s largest motor industry.
We are at the forefront of the automobile industry in Uganda, Kenya and
Tanzania. With a market leading network across East Africa, we have a
commanding asset base to help serve our customers.
Job Summary: The Service Manager is responsible for
monitoring and achieving budgeted service sales, gross margin & net profit
for the location by implementing standard operating procedures & effective
usage of human & other resources. He/she will ensure customer satisfaction
targets are achieved by implementing best business practices and implement
& follow dealer standards set by manufacturers.
Key Duties and Responsibilities:
- To maximize the revenue potential from Service operations t meet the
Net Sales, Gross margin & net profit objectives. - Provide positive customer experience and achieve customer
satisfaction targets through efficient service process. - To monitor and coordinate the planned individual staff career
development plans are achieved through training and ensure high motivation
levels. - To monitor and coordinate requisitions for parts and ensure accuracy
of Job cards for every vehicle in the workshop. - To implement the Principals Dealer standards on Systems and processes
for achieving compliance and adopting best business practice. - Plan and deliver optimal utilization of the manpower _’ resources to
meet or exceed Service performance KPI benchmarks on productivity,
efficiency, and turnaround time, revenue per order through process and
people development. - Effectively monitor and follow up credit outstanding as well
maintain cordial relationship with Creditors to achieve nil overdue more
than 60 days and review credit limits in line with business. - To adhere to product concern handling and escalation process to
achieve timely resolution and customer satisfaction and ensure staff are
technically updated of the developments. - Continually monitor the effectiveness of the integrated sales and
marketing strategy and planned activities. providing and seeking feedback
on the quality of delivery from and suggesting / implementing corrective
action where appropriate.
Qualifications, Skills and Experience:
- The applicant must hold a University degree in Automotive/Mechanical
Engineering from a recognized institution. - A minimum eight to ten years’ experience in Automotive dealership
out of which five years should be at Managerial Level in a Service
Department. - A Results oriented person with sound understanding of automotive
dealer/distributor business processes and ERP skills. - Excellent verbal and written communication skills, including the
ability to convey ideas and positions clearly. - Excellent interpersonal skills, with the ability to establish and
develop relationships. - Analytical skills and Leadership skills, decisiveness and business
acumen. - Highly organized and able to prioritize workloads and meet tight
deadlines.
How to Apply:
All suitably
qualified and interested candidates are encouraged to send their applications
via email with an updated CV and cover letter to: [email protected]
NB: Only
shortlisted candidates will be contacted.
Deadline: 30th September 2019
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