The Ugandan Jobline

Job
Title:         Senior
Officer – Accountability

Organization: Catholic
Relief Services (CRS)

Duty Station: 
Uganda

Reports to: Risk
and Compliance Manager

About US:

Catholic Relief
Services (CRS) is an international non-profit organization which implements the
commitment of the Bishops of the United States to assist the poor and
vulnerable overseas. Our Catholic identity is at the heart of our mission and
operations. We welcome as a part of our staff and as partners people of all
faiths and secular traditions who share our values and our commitment to
serving those in need.

Job Summary:  The Senior Officer – Accountability will
manage the country program accountability system. They will be expected to
manage, and sort feedback received from beneficiaries and stakeholders through
the CP’s digital case management platform as well as manage the CP toll-free
line. They will ensure projects are upholding the CP’s accountability
commitments as well as support where necessary.

Key Duties and Responsibilities: 

·        
Act as a
triage for all community and stakeholder feedback for the CP.

·        
Help CRS
staff to document and respond to all community feedback received.

·        
In
collaboration with programming and MEAL staff, review and refine accountability
practices on a periodic basis and address any gaps or challenges that arise.

·        
Establish
systems that will ensure response protection and MEAL systems meet donor MEAL
requirements.

·        
In
coordination with Program Managers, and using CRS’ MPP, develop training and
refresher modules that ensure that all participants have an in-depth understanding
of accountability and are equipped to apply it in their working lives.

·        
Establish
orientation curriculum on accountability for new staff in CRS.

·        
Support
projects in establishing a sustainable Feedback/Complaints Response Mechanism
(FRM) in each project site which ensures all beneficiaries can make
confidential complaints and be confident in response processes.

·        
In
coordination with program staff and in consultation with program participants,
design FRM that all beneficiaries can safely access. The FRM could be used to
promote accountability to beneficiaries of CRS behavior against the CRS’ values
as well as HAP standards. 

·        
Monitor
complaints received and response (follow up) processes through CRS’ digital
case management system.

·        
Support
projects to adapt and improve their FRM based on monitoring of its
effectiveness

·        
Remembering
confidentiality, analyze patterns and trends in complaints to help CRS improve
its programming

Qualifications, Skills and Experience:

·        
The
ideal candidate for the Catholic Relief Services (CRS) Senior Officer –
Accountability job should hold a Degree in social work, social sciences,
international development, humanities or other relevant discipline.

·        
Three
years of experience working with NGOs.

·        
Customer
care or service past working experience is desirable.

·        
Experience
in facilitation especially in the use of different approaches and techniques
that can encourage participation, dialogue and community engagement.

·        
Relevant
background experience working in compliance, accountability and feedback and
complaints management is highly desirable.

·        
Communication
skills in English and at least 2 widely-used Ugandan local languages are
required. Any additional language useful in the programming areas would be an
advantage.

·        
Understanding
of Catholic Social Teaching concepts or willingness to learn.

·        
Excellent
ICT skills and computer literacy.

·        
Experience
using PowerBI and other data visualization tools is highly desirable.

Personal Skills

·        
High
integrity and willingness to conduct her/himself transparently

·        
Able to
professionally manage sensitive information

·        
Strong
analytical skills with focus on detail

·        
Good
technical writing skills

·        
Presentation,
facilitation, training, mentoring, and coaching skills

·        
Proactive,
resourceful and results-oriented

·        
Proven
leadership skills and ability to build and motivate diverse and talented teams.

·        
Cultural
sensitivity, patience and flexibility

·        
Demonstrated
personal accountability and drive to serve others

·        
Information
dissemination skills, ability to understand, explain and contextualize

·        
Able to
prioritize work, multi-task and meet deadlines

·        
Able to
analyze problems and design solutions at strategic and functional levels.

·        
Ability
to work effectively under pressure

·        
Possible
travel to field offices in Yumbe, Kiryandongo, Kyangwali, and Moroto.

·        
Fluency
in oral and written English with ability to write technical reports required

Agency-Wide Competencies (for all CRS staff): These are rooted in the mission, values, and
principles of CRS and used by each staff member to fulfill his or her
responsibilities and to achieve the desired results.

• Serves with Integrity
• Models Stewardship
• Cultivates Constructive Relationships
• Promotes Learning

How to Apply:

All candidates
should Email a cover letter and CV only to ug_recruitment@crs.org. Large
files and/or scans of documents will lead to rejection of your application, in
the subject line of the email, copy and paste – SENIOROFFICERACCOUNTABILITY

All applications
that do not contain this exact subject line will be rejected and not read.

Deadline: 4^th October 2019 by 5:00pm

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