Job Title: Senior Customer Care
Officer
Organization: National
Medical Stores (NMS)
Duty Station: Entebbe,
Uganda
Report to:
Chief Clients Services Officer
About US:
National Medical
Stores is an autonomous Corporation that was established by an Act of
Parliament 1993. Our mandate is to procure, store and distribute medicines and
other medical supplies to public health facilities in Uganda.
Job Summary: The Senior Customer Care Officer will be
responsible for planning, implementing and ensuring efficient operation of
customer care services in NMS including Clients Services programmes.
Key Duties and Responsibilities:
- Dealing with customer complaints, queries and request of information
- Providing an input to development of the NMS’s customer related
policies - Be responsible for the management of the customer care information
- Liaising with Senior Research Officer& M&E Officer to
develop and disseminate customer-relevant related training and education
materials - Promptly providing answers to customer’s complaints and queries
related to deliveries - Making recommendations in relation to resolutions of customer issues
- Contributing to the discussion and development of customer care
policy - Dealing with difficult situations in a friendly manner and strive to
speedy solutions - Ensuring that both an appropriate and adequate investigation takes
place in all cases. This includes the recording of all communications
between the various parties and ensuring that all information is taken
into consideration - Preparing daily, weekly, Monthly statistical reports as appropriate
- Inputting to the development and ongoing updating of information of
NMS website - Providing support in the development of a customer care standards
charter for NMS - Assisting the Chief Clients Services Officer in ensuring that all relevant standards within the
customer Charter are met - To identify any risk(s) noted during the course of execution of your
duties and formally report to your immediate supervisor
Qualifications, Skills and Experience:
- The applicant for the National Medical Stores (NMS) Senior Customer
Care Officer job must hold a Degree of Business Administration or Honours
degree of Bachelor of commerce (Marketing) - In addition, either a Diploma in Pharmacy/Dispensing, Nursing, or
Clinical Medicine and Community Health - Four years of working experience in customer care in a reputable
organization - Computer Literacy skills
How to Apply:
All suitably
qualified and interested candidates should send their application letters with
updated CVs, copies of the academic documents/ transcripts, documents
supporting your work experience, names and contact details of three
professional referees addressed and delivered to the Head of Human Resource and
Support Services, National Medical Stores (NMS), Plot 4-12, Nsamizi Road, P.O
Box 16, Entebbe, Uganda.
Deadline: 9th September 2019
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