Manager Trade Operations Job Placement – ABSA Group (Formerly Barclays Bank UK)

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Job Title:      Manager Trade Operations

Organisation: ABSA
Group (Formerly Barclays Bank UK)

Duty Station: Kampala,
Uganda

Reports to:
Head – Utilities, Trade and Treasury Operations

About US:

Absa Group Limited,
formerly Barclays Africa Group Limited, and originally Amalgamated Banks of
South Africa, is an African based financial services group, offering personal
and business banking, credit cards, corporate and investment banking, wealth
and investment management as well as bancassurance. It is the majority
shareholder of 11 banks spanning Botswana, Ghana, Kenya, Mauritius, Mozambique,
Seychelles, South Africa, Tanzania (two entities), Uganda and Zambia, with a
further two representative offices in Namibia and Nigeria. It also has an
international office in London, which opened in September 2018.

Job Summary:    The Manager Trade Operations will provide
Trade Support back – up relating to all products of Trade in Operations.

Key Duties and Responsibilities: 

Business/Operational
Management – 50%

  • Provide clear direction to staff on the Barclays Operations business
    objectives translating and prioritizing into business performance measures
    at team level
  • Review monthly dashboard statistics e.g. leave, accuracy, work
    carried forward, queries, complaints, training etc.
  • Monitor SLA management, ensuring that internal customers are served
    within agreed timelines and breaches are identified and investigated.
  • On an annual basis, renegotiate SLAs with stakeholders.
  • Proactively contribute to embedding of agreed change management
    initiatives in support of quality improvement and cost reduction.
  • In line Barclays Principles of treating customers fairly, ensure
    that complaints and queries are managed as per policy.
  • Proactively support developing of Retail and Corporate teams in
    enhancing current propositions and launching new products and channels.
  • Ensure that processing is with zero error rate

Team Work  – 20%

  • Resource, develop and retain a motivated high performing team
    committed to achieving success through each other. Agree challenging
    performance development objectives for all direct reports providing
    regular feedback and / or coaching to ensure their maximum potential is
    achieved.             
  • Champion the cultural change needed to reinforce Operations
    disciplines and create an empowering environment, encouraging individual
    ownership and initiative and challenging the status quo.
  • Be a role model for your people in the way you lead on a daily basis
    – executing work wholeheartedly, communicating with passion and enthusiasm
    and embracing change as a way of working.

Controls – 20%

  • Review MI compiled by the team members
  • Critically review all processes from a risk and productivity
    perspective on a periodic basis.
  • Participate in Monthly risk meetings with other stakeholders to
    identify risks and propose controls.
  • Raise incident reports for any unauthorised access
  • Ensure Pre audit checks are done and reviewed in order for
    department to obtain green rating
  • Ensure business continuity tests are conducted on a regular basis as
    required and report signed off.
  • On at least a monthly basis, conduct team meetings to review safety,
    health and environment policies and all other policies
  • Conduct an inventory check of physical assets in the department as
    required. Escalate any issues raised.
  • Issue RCA checks, collate results and remediate exceptions.

Qualifications, Skills and Experience:

  • The ideal candidate for the ABSA Group (Formerly Barclays Bank
    UK) Manager Trade Operations job opportunity should preferably have five years
    of post qualification experience in a demanding Operations / Service
    management environment
  • Extensive experience with an excellent track record of managing
    large teams in an empowered environment
  • A proven record in managing and delivering results against set
    targets
  • A proven record of delivering world class service in a cost
    effective manner
  • Successful major change management experience
  • Understanding of Flex cube and other Barclays IT systems
  • Good understanding of rigour / risk management techniques

Skills & Competencies

  • Trade Experience and Market Knowledge
  • Good Knowledge of Barclays systems
  • Outstanding personal and team organisation skills.
  • Strong communication skills.
  • Strong interpersonal, team working and relationship skills.
  • Good coaching and counselling skills.
  • Good numeric skills.
  • Quality conscious.

How to Apply:

All candidates who
wish to join the ABSA Group in the aforementioned capacity should apply online
at the link below.

Click
Here

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