Job Title: Hotel Supervisor
Organisation: Genius
Hub
Duty Station: Kampala,
Uganda
About US:
Genius Hub is a
Human Capital Solutions Firm that specializes in talent search and placement of
highly skilled individuals for clients in East Africa. Our Client is a
leisure and hospitality resort.
Key Duties and Responsibilities:
·
Supervise
all Departments;
·
Manage
Hotel Staff;
·
Assist
management with creating employee work schedules and performance standard;
·
Maintain
Inventory and order new items as needed;
·
Interact
with guests to ensure they receive a quality experience;
·
Answering
questions and addressing customer complaints;
·
Inspect
Rooms, and all other hotel areas for cleanliness and to ensure that hotel
protocols are being followed;
·
Setting
goals for performance and deadlines in ways that comply with company’s plans
and vision;
·
Organizing
workflow and ensuring that employees understand their duties or delegated
tasks;
·
Monitoring
employee productivity and providing constructive feedback and coaching;
·
Receive
complaints and resolve problems;
·
Maintain
timekeeping and personnel records;
·
Pass on
information from upper management to employees and vice versa;
·
Prepare
and submit performance reports;
·
Recommend
on reward and promotion based on performance;
·
Participation
in hiring and training new employees;
·
Undertake
disciplinarily actions if the need arises; and
·
Perform
any other duties assigned.
Qualifications, Skills and Experience:
·
The
applicant must hold a Diploma/Certificate in first-line management or relevant
field. High school diploma;
Bachelors in management or relevant discipline will be considered an advantage.
·
Proven
experience as a supervisor or relevant role;
·
Familiarity
with company policies and legal guidelines of the field;
·
Ability
to learn a variety of job descriptions;
·
Good
knowledge of MS Word, MS Excel, MS PowerPoint;
·
Skills: Sales skills, Customer service, Personnel
management, Communication skills, Time management, Organization skills,
Leadership skills, Attention to detail and Computer skills.
How to Apply:
All suitably
qualified and interested applicants should send their applications, CVs and
academic documents to [email protected] not in the attention of the
Recruitment Director.
Deadline: 18th September 2019
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