Field Technician Jobs – Tugende

Job Title:    Field Technician
Organization: Tugende
Duty Station: Uganda
Reports to: Branch
About Tugende:
Tugende is a
technology-enabled asset finance company with a social mission. We provide an
affordable path to ownership of income-generating assets for proven
entrepreneurs. Our primary product is a lease to own motorcycle financing
package which includes training, life and health insurance, and active support.
Tugende currently serves tens of thousands of clients in Uganda and we are
preparing to extend our offering into Kenya.
With a market for
motorcycle taxis of over 800,000 drivers in East Africa alone, Tugende is
expanding rapidly in our core product. We are also building a platform with our
staff, branches, data, systems, and deep knowledge of the informal sector, to
expand into other asset financings as successfully as we have with our current
core product.
About this Role: The Field Technician is a thorough professional with a practical mind
and attention to detail. The ideal candidate will be able to work autonomously
and responsibly by conducting motorcycle procurement, pre-delivery inspections,
delivery coordination, installations, testing, repairs and maintenance of all
Tugende motorcycles.
Key Duties and Responsibilities: 
The job holder will
perform the following duties:
the motorcycle procurement process including but not limited to signing off the
pre-delivery inspection notes and managing the inventory.
conduct pre-delivery inspection on all received motorcycles and ensure all
necessary maintenance are reported before delivery.
delivery of motorcycles (including loading, paying the delivery agents,
offloading, monitoring and reporting any damages) from the supplier to Tugende
capture all new motorcycle details into the system, before disbursement.
Read and
interpret equipment manuals and repair orders / instructions to perform
required maintenance and service.
all installations, repairs, maintenance and testing of motorcycles before
technical, maintenance services and customer support during field visits or
dispatches of motorcycles.
share and make recommendations on the status of company assets with relevant
members of the operations team based on fieldwork discoveries.
accurate, timely and detailed service reports to the Branch Coordinator.
any other technical related duties as may be assigned by the supervisor.

applicant should hold a diploma in; Electrical / Mechanical / Automobile Engineering,
or Motor Vehicle mechanics, obtained from a certified and recognised
institution of learning.
have a valid driving / riding licence most preferably class A.
One year
of work experience as a mechanic or electrician with a reputable organisation
or institute.
technical skills to diagnose and determine the best technical solutions from
non-technical descriptions.
Skills, knowledge & abilities
to work under pressure with minimal supervision
to interpret & understand technical diagrams and manuals
to work flexible shifts and to adapt to changing work schedules
with mobile tools and applications
of health and safety issues related to motorcycle use, including electrical,
mechanical and chemical risks
riding proficiency with willingness to quickly develop into expert status
problem-solving skills
Key Competencies:
values similar to our own: Integrity;- Empathy, Teamwork, Solutions Oriented
and Always growing.
Able to handle sensitive information professionally and confidentially
Attitude: main a mindset of “getting things done” and finding satisfaction in
developing sustainable long-term solutions at all times.
and resilient: Willingness to travel, flexible in schedule and work hours, seek
direct feedback and see every challenge as an opportunity to grow.
literate with ability to use MS Office and Google Suite.
customer service skills to deal sensitively with customers
in 2 or more local languages
level of professionalism and integrity

Job Benefits
  • Career Trajectory:
    This is a role with significant potential to grow as the company and
    Operations function grow. The person doing this job can be promoted to
    Head of Security, with a possibility of crossing to other operations
  • Hours and compensation: This position is for a full-time employee who can take on
    additional responsibilities as new tasks and projects come up.
  • Meaningful Work:
    Tugende’s work gives entrepreneurs the tools to earn a living for
    themselves and their families. We are changing the face of the boda
    industry in Uganda, and proving that young men with little education can
    take on the responsibility of financing a significant asset and earning a
    livable wage. Help be part of this movement!
  • Great Team:
    Tugende has a smart, fun, and growing team of 270+ Employees. We take our
    work seriously, but love to joke and have fun. We regularly have
    fully-paid, voluntary team outings, as well as fun parties for our
    clients. Our headquarters are in Kampala, and we also have offices in
    Eastern and Western Uganda.
How to Apply:
All candidates
should apply online at the link below.
Deadline: 8th September 2019
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