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Job Title:    Telesales
Representative

Organization: M-KOPA
Solar

Duty Station: Lubowa,
Kampala, Uganda

Reports to: UP
Grade Manager

About US:

M-KOPA Solar is the
global leader of “pay-as-you-go” energy for off-grid customers. Since its
commercial launch in October 2012, M-KOPA has connected more than 600,000 homes
in Kenya, Tanzania and Uganda to solar power, and is now adding over 500 new
homes each day. The success of M-KOPA (M= mobile, KOPA= to borrow) stems from
making solar products affordable to low-income households on a pay-per-use
installment plan. Customers acquire solar systems for a small deposit and then
purchase daily usage “credits” for US $0.45, or less than the price of
traditional kerosene lighting. After one year of payments customers own their
solar systems outright and can upgrade to more power.

Job Summary:   The Telesales Representative will contribute in generating sales
for our company. You will sell upgrade TVs and/or core add-ons  to the existing lead sets. In this role you
will provide expert advice and information to potential customer’s regarding M-KOPA products and services. You
will play a key role in increasing profitability and sales revenue through
excellence in customer service and you will be responsible for closing sales
deals over the phone and maintaining good customer relationships.

Key Duties and Responsibilities: 

• Calling qualified customers and sell to
  them upgrades
• Educate current and potential customers
  with product and service information
• Correctly update the Call Log for every
  customer/ dealer/agent interaction
• Complete upgrade and Add on requests on
  system
• Maintain accurate customer records
• Escalate queries and follow up on
  resolution.
• Document customer information, queries
  on Customer Relationship Management
• (CRM) and transactions by completing
  forms and record logs in line with MKOPA data collection policy.
• Escalate the sales process as per work
  load.
• Follow-up on prospects who promise to
  upgrade and complete sales.

Qualifications, Skills and Experience: 

• The ideal candidate for the M-KOPA Solar
  Telesales Representative job must hold a bachelor’s degree preferably
  BSc/BA or any discipline from a recognized University
• Proven six months’ telesales experience
  or other sales/customer service role. 
• Good listening skills
• Customer care skills
• Sales Skills and ability to cross sell
  and /or upsell
• Excellent communication skills – verbal
  and written  
• Time management 
• Must have a typing Speed of 30wpm
• A Proven track record of successfully
  meeting sales quota preferably over the phone
• Good knowledge of relevant computer
  programs (e.g. CRM software) and telephone systems with ability to use MS
  Excel, Ms Word, and MS power point
• Ability to learn about products and
  services and describe/explain them to prospects
• Excellent knowledge of English
• Excellent interpersonal skills
• Cool-tempered and able to handle
  rejection
• Outstanding negotiation skills with the
  ability to resolve issues and address complaints

Language Combinations;

• Luganda, Swahili, English
• Luganda, Ateso, English
• Luganda, Acholi, Langi, English
• Luganda, Runyoro, Rutoro, English
• Luganda, Runyankole, Rukiga, English
• English, Luganda.

How to Apply:

All suitably
qualified and interested candidates should send in their applications including
updated detailed copy of the CV and a cover letter expressing why you feel you
would be an excellent candidate for the role to subject line
of   “Telesales Representative” addressed to:

The Head, Human
Resource & Administration,

M-KOPA Uganda
Limited,

Lubowa Estate, Plot
1300 -1301 Kampala.

Email to: careersug@m-kopa.com

Deadline: 7^th September 2019 by 5:oo PM

Please Note: Please note that presentation of false academic documents and
certification will lead to criminal prosecution.

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