Centenary Bank Customer Service Jobs – Customer Service Consultant

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Job
Title:              Customer
Service Consultant

Organization: Centenary
Bank

Duty Station: Kampala,
Uganda

About US:

Centenary Bank is
the leading Commercial Micro Finance Bank in Uganda serving over 1,300,000
clients (a quarter of the banking population) in 58 branches spread
countrywide. We are one of Uganda’s top three financial organisations,
employing more than 1,900 people. Joining Centenary Bank is an opportunity to
use your skills and experience in tackling real world problems.

Job Summary:  The Customer Service Consultant will manage branch
customer experience while identifying and responding promptly to customers’
needs, ensuring a constant high level of service and taking into consideration
Centenary Bank policy and procedures

Key Duties and Responsibilities: 

  • Monitor CRM and ensure closure of all customer requests and
    complaints or queries
  • Migrate customers to digital platforms (Capture applications for
    cente mobile, visa applications
  • Attend to customer inquiries e.g balance, complaints, compliment and
    capture in respective bank systems
  • Efficiently attend to customer’s requests whilst proactively cross
    sell appropriate products and services.
  • Welcome, attend to customers and guide them to the appropriate
    Relationship officer/Business Units.
  • Submit weekly service reports to management
  • Drive customer service initiatives in the branch
  • Manage stationery for utilization in the banking hall

Qualifications, Skills and Experience:

  • The ideal candidate for the Centenary Bank Customer Service
    Consultant job placement should hold an Honours Bachelor’s degree
  • Two years’ experience in the Bank
  • Analytical skills
  • Reporting skills
  • Communication skills
  • Decision Making
  • Team player
  • Attention to details
  • Planning
  • Leading & Supervising

How to Apply:

All candidates who
desire to join Centenary Bank should send their applications by following the
instructions below; downloading an application form for employment, download
here, filling it and enclosing an application letter, Curriculum Vitae
(CV) with three professional referees and copies of academic
testimonials/certificates and send the application to:

General Manager
Human Resources, Centenary Bank, P.O. Box 1892 — Kampala, Uganda.

Note: While we thank all applicants for your interest. Only shortlisted
applicants will be contacted. Only shortlisted applicants will be contacted.

Deadline: 27th September 2019 by 5:00pm

For more of the
latest jobs, please visit https://www.theugandanjobline.com or
find us on our facebook page https://www.facebook.com/UgandanJobline



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