Banc Assurance Operations Specialist Job Careers – Absa Group Limited

Organisation: ABSA
Group (Formerly Barclays Bank UK)
Duty Station: Kampala,
Reports to: Head
of Payments
About US:
Absa Group Limited,
formerly Barclays Africa Group Limited, and originally Amalgamated Banks of
South Africa, is an African based financial services group, offering personal
and business banking, credit cards, corporate and investment banking, wealth
and investment management as well as bancassurance. It is the majority
shareholder of 11 banks spanning Botswana, Ghana, Kenya, Mauritius, Mozambique,
Seychelles, South Africa, Tanzania (two entities), Uganda and Zambia, with a
further two representative offices in Namibia and Nigeria. It also has an
international office in London, which opened in September 2018.
Job Summary:  The Banc Assurance Operations Specialist is
responsible for offering the best service to the internal and external
customers for best management of stakeholders. The role holder will ensure that
all policies received are processed in a timely manner and any issues arising
are resolved in a timely manner. The role holder will ensure that Premiums are
collected for all policies in a timely manner and any issues arising are
resolved in a timely manner. The incumbent will ensure MI and reporting for
Banc assurance instructions processed. The role holder will also effectively
analyse and reconcile all policy instructions with particular emphasis on operational
controls and service management.
Key Duties and Responsibilities: 
Management – 40%
  • Ensure all policies for all proposal forms received are sent to
    respective insurers within 24 hrs
  • Ensure premiums are collected for all policies based on agreed
    format/load Direct debits timely/daily recon of DD’s
  • Commission collection/tracking on all premiums remitted to insurers
  • Support Head Banc assurance with delivery of new projects.
  • Call back Relationship Managers, branches and customers to confirm policy
    instructions as per business rules and inform stakeholders of any issues
    arising with their payments.
  • Interact with branches on discrepancies in following the FTOS policy
  • Review daily MI in order to identify any performance gaps
  • Ensure that the proper end of day reconciliations have been done
    i.e. work received and work processed, return to sender percentages, etc.
    are monitored and reported on.
  • Ensure that there is clear ownership of any issues arising during
    processing of Payments as well as timely resolution of any errors logged.
Rigour / Compliance
– 40%
  • Reconcile Banca GL’s monthly/ provide returns to Finance and
    Reconciliation team
  • All renewal done 30 days before expiry and sent to customer through
    respective branch/RM
  • EOM commission report
  • Maintain query/complaints management register
  • Maintain files of all policies issued/ policy receipt
    acknowledgements/communications/master polices/endorsements/dd form /
    meeting minutes etc.
  • Participate in snap checks as assigned by team manager
  • Carry out the Risk Control Assessment (RCA) checks when assigned.
  • Equip colleagues from different sections within the payments team
    with knowledge & skills through documented and hands on training to
    ensure business continuity.
  • Develop, maintain and actively manage  personal development plan to meet and
    exceed expectations
Hygiene – 20%
  • Maintain claims register for all classes of business and ensure
    response is provided to claimants timely whether claim is settled or
  • All premiums due collected timely- within 30 days of policy
    inception or as per agreed signed off arrangements
  • Ensure timely collection of premiums, send communications to
    customers, provide reports to retention team timely- weekly report
  • Support head Banc assurance with organising  Planned trainings, training materials,
    send reminders and book training facilities
  • Support Banc assurance specialists and head banca with launched
    campaigns, print posters for display in branches, provide daily date on
Control –
  • 100% adherence to Banc assurance regulation
  • Zero tolerance for fraud
Qualifications, Skills and Experience:
  • The ideal candidate for the ABSA Group (Formerly Barclays Bank
    UK) Banc Assurance Operations Specialist job opportunity should preferably
    hold a University Degree or its equivalent
  • Three years of general banking experience
  • Two years of working experience in a busy payments environment
  • Outstanding personal and team organisation skills.
  • Strong communication skills.
  • Strong interpersonal, team working and relationship skills.
  • Good numeric skills.
  • Quality conscious.
  • Keyboarding / PC skills.
  • Good coaching and counselling skills.
  • Knowledge and accreditation in FTOS policy
How to Apply:
All candidates who
wish to join the ABSA Group in the aforementioned capacity should apply online
at the link below.
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