29 Field Officer Job Opportunities – Tugende

Organization: Tugende
Duty Station: Lira,
Gulu, Mubende, Mityana, Wakiso, Hoima, Mbarara, Masaka, Mbale, Iganga, Jinja,
Mukono, Wobulenzi, Bukoto and Rubaga, Uganda
Reports to: Branch
About Tugende:
Tugende is a
technology-enabled asset finance company with a social mission. We provide an
affordable path to ownership of income-generating assets for proven
entrepreneurs. Our primary product is a lease to own motorcycle financing
package which includes training, life and health insurance, and active support.
Tugende currently serves tens of thousands of clients in Uganda and we are
preparing to extend our offering into Kenya.
With a market for
motorcycle taxis of over 800,000 drivers in East Africa alone, Tugende is
expanding rapidly in our core product. We are also building a platform with our
staff, branches, data, systems, and deep knowledge of the informal sector, to
expand into other asset financings as successfully as we have with our current
core product.
About this Role: We are looking for competent and motivated Field Officers that can work
with little direction to serve as the main point of contact between Tugende and
its clients.
Tugende’s mission is
focused on people: “Helping people help themselves”. As a Field Officer, you
will be responsible for client’s lease approval process, from the initial class
to final lease payment, loss recovery. The Field Officer’s day-to-day
responsibilities include conducting Tugende field operations e.g. vetting, loss
recovery, managing collections, and responding to client needs.
Key Duties and Responsibilities: 
The job holder will
perform the following duties:
Client vetting and
new applicants: Identify capable clients for Tugende hire-purchase
applicants: Meet with applicants to obtain information on them and answer their
questions about the application process.
applicants: Conduct field visits (at applicant’s stage and home) while paired
with another Field Officer.
the strength of completed applications: Analyze applicants’ financial status,
creditworthiness and outstanding leases to determine applicant qualification.
applicants: Evaluate applicant’s creditworthiness in line with the existing
lease agreements to ensure that they are complete and accurate according to the
Tugende Policies.
deliver Motorcycles to new clients. Ensure that clients understand the key
terms and conditions of Tugende, as well as the warranty and maintenance
requirements, before handing over the Motorcycles.
Manage client needs
and portfolio performance
Manage a portfolio of up to 180 clients. Regularly follow up on client
repayments (on phone and in person), understand any repayment and work
challenges, give recommendations or escalate problem cases where necessary.
Ensure client data is accurately captured in the lease management system in a
timely manner
service: Listen and attend to customer comments and inquiries, give
recommendations or escalate problem cases where necessary.
work: Be able to help with office work including signing contracts with
clients, transferring titles for Motorcycles and processing passenger service
vehicle licenses (PSVs).
maintenance: Help keep office clean, manage motorcycle traffic outside office,
and coordinate clients during applicant classes.
with local authorities: Engage them as required to facilitate field operations.

applicant should hold a Bachelor’s degree in a business-related field from a
recognised institution of learning.
Ready to
learn riding a motorcycle
year of work experience working with a credit-related business.
work and community development experience.
riding ability is an added advantage

Skills, knowledge and abilities
communication, presentation skills and professionally presentable
a passion for customers, and provide excellent customer service and empathy for
our customers
players with strong interpersonal skills
to work under pressure in a fast paced environment and flexible working in
different regions of Uganda
and champion the values that Tugende stands for: Integrity, Empathy, Teamwork,
Solutions-Oriented and Always growing
and willingness to learn to ride a motorcycle to conduct fieldwork
literate with ability to comfortably use MS Office.
level of professionalism and integrity, with good moral character
in the key local languages for the region applied
Job Benefits
  • Career Trajectory:
    This is a role with significant potential to grow as the company and
    Operations function grow. The person doing this job can be promoted to
    Head of Security, with a possibility of crossing to other operations
  • Hours and compensation: This position is for a full-time employee who can take on
    additional responsibilities as new tasks and projects come up.
  • Meaningful Work: Tugende’s
    work gives entrepreneurs the tools to earn a living for themselves and
    their families. We are changing the face of the boda industry in Uganda,
    and proving that young men with little education can take on the
    responsibility of financing a significant asset and earning a livable
    wage. Help be part of this movement!
  • Great Team:
    Tugende has a smart, fun, and growing team of 270+ Employees. We take our
    work seriously, but love to joke and have fun. We regularly have
    fully-paid, voluntary team outings, as well as fun parties for our
    clients. Our headquarters are in Kampala, and we also have offices in
    Eastern and Western Uganda.
How to Apply:
All candidates
should apply online at the link below.
Deadline: 8th September 2019
For more of the
latest jobs, please visit http://www.theugandanjobline.com or
find us on our facebook page https://www.facebook.com/UgandanJobline

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