Several No Experience A’ Level Data Jobs – Help line Assistants – World Vision International

Organisation: World
Vision International
Reports to: 
Accountability Database Officer
Duty Station: 
About US:
World Vision Uganda
is a Christian Relief, Development and Advocacy Non-Government Organization
dedicated to working with children, families and communities to overcome
poverty and injustice. We currently work in over 41 districts in Uganda. World
Vision is committed to the protection of children and we will not employ people
whose background is not suitable for working with children. All employment is
conditioned upon the successful completion of all applicable background checks,
including criminal record checks where possible. “Our Vision for every child,
Life in all its fullness. Our prayer for every Heart, the will to make it so.”
Job Summary: The
Help line Assistant will support the project in systematic beneficiary
complaints data collection and management through the toll free line for timely
and evidence reporting, to ensure quality programming and accountability within
the framework of World Vision and Donor standards and guidelines.
Key Duties and Responsibilities: 
  • Take lead in compilation, generation and
    update of the Complaints database which are received by phone calls
  • Perform Routine data processing and
    entry and assist in data analysis & preparation of monthly complaint
  • Take lead in the generation of a
    complaint log indicating their resolution and status per complaint
  • Maintain confidentiality and observe
    data protection and other associated guidelines.
  • Ensure that a functional help line is
    set up at all distribution points to record and register complaints.
  • Take lead in the resolution process and
    ensure that all complaints are resolved in a timely manner with a maximum
    of 30 days before the next distribution.
  • Set up a system that should gather
    complaints not only limited to distribution day but comprehensively covers
    any food related issues.
  • Sensitizing the community on the
    availability of the help line
  • Coordinate with the relevant
    stakeholders in problem solving to bring solutions for the complainers.

Qualifications, Skills and Experience: 
  • The applicant for the World Vision Help
    line Assistant job placement should preferably hold a Uganda Advanced
    Certificate of Education (UACE). Sudanese Senior Three Leaver or its
  • Fluency in Arabic and English Languages
    is a must
  • Computer literacy skills
  • This position requires a person who is
    self-starter, who can accomplish the task with minimal or no supervision.
  • He/she should be able to cooperate with
    other units.
  • He/she must be keen on details and well
    organized individual.
  • Previous experience in database
    management is an added advantage.
  • Strong interpersonal and intra-personnel
  • Multi diversity and ability to easily
    establish rapport
  • Knowledge of other DR Congo and S. Sudan
    languages is an added advantage (Kiswahili, French, Kinyabwisha, Kigegere,
    Kinyarwanda, Lingala)
  • Knowledge of the local South Western
    languages including (Rutooro, Runyankole etc)
  • Effective in written and verbal
    communication in English, Arabic, Kakwa, Kuku among others
  • The position requires ability and
    willingness to spend 75% of the time in the field and 25% in office.
How to Apply:
All suitably
qualified candidates are encouraged to apply online by visiting World Vision
International’s e-recruitment jobs portal at the web link below.
Please follow
instructions on How to Create Account and Profile at World Vision’s
e-recruitment portal.  Qualified female candidates are particularly
encouraged to apply.
Deadline: 13th August 2019
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