Service Innovation & Product Development Executive Jobs – Uganda Airlines

Organisation: Uganda
Duty Station: Entebbe
International Airport, Uganda
About US:
Uganda Airlines is
the National Carrier of the Republic of Uganda based at Entebbe International
Airport. It is headquartered in Entebbe, Wakiso District, Uganda, and operates
from its hub in Entebbe International Airport. 
Job Summary:   The Service Innovation & Product
Development Executive will mainly develop, review and improve the customer
experience across various stages of travel. This person will be part of the
team that acts as the customer advocate to drive user-centric mindsets and
behaviors in the organization. He/she must be passionate about creating a
positive customer experience and is a strong believer that positive customer
experience is critical to a business’s success. The Product Development
Executive will undertake the evaluation, development, and implementation of new
products and product enhancements for greater customer satisfaction.
Key Duties and Responsibilities: 
  • Strategic thinking around the Customer,
    Data collection and analysis, Product & Service Design, ability to
    measure and receive feedback and creating a customer-centric culture
    across the entire organization
  • Assist all aspects of product
    development from concept to product commercialization
  • Work with multiple business units and
    stakeholders to lead and execute cross-department customer experience
  • Investigate and perform ethnographic
    research and contextual design investigations to understand customer
    behaviors, pain points, needs, and aspirations.
  • Bring customer research and insights to
    life through personas, customer journeys, insight-opportunity frameworks,
    system maps, and scenarios.
  • Visualize and communicate design ideas
    using techniques such as service models, customer journeys, system maps
    and/or infographics.
  • Plan and facilitate brainstorming and
    ideation workshops with business users and other relevant stakeholders using
    the insights/research for co-creation of ideas.
  • Converge innovative ideas to a set of
    tangible offerings in partnership with product/business owners, developers
    and IT.
  • Responsible for day to day work,
    priorities and outputs.
  • Responsible for prioritizing initiatives
    and design features to meet customer and business needs.
  • Align objectives with Uganda Airlines
    stakeholders on a timely basis.

Qualifications, Skills and Experience: 
  • The ideal candidate for the Uganda
    Airlines Service Innovation & Product Development Executive job
    placement must hold a Bachelor’s degree or equivalent work experience;
    Business Development and MBA preferred.
  • Experience in developing/managing
    customer experience or journey frameworks is preferred.
  • Has to experience in service design and
    customer experience discipline and proficient with design tools.
  • Possess strong creative thinking,
    problem-solving and design thinking skills.
  • Achievement, Drive & Initiative,
    Passion for Uganda Airlines,
  • Industry and Market Knowledge a MUST /
    Collaborating as a Team a MUST
How to Apply:
All candidates who
wish to join Uganda Airlines should send their application letters, Curriculum
Vitae giving two (2) referees, and copies of academic and professional
certificates with one passport size photograph (one full size photograph for
Cabin Crew applicants) should be submitted online, Click
or by post quoting the Job Reference number accordingly.
Applications should
be addressed to:
The Manager Human
Uganda National
Airlines Company Ltd.
P.O. Box 431,
Entebbe, Uganda.
Deadline: 15th August 2019
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