The Ugandan Jobline

Job
Title:          Service
Innovation & Product Development Executive

Organisation: Uganda
Airlines

Duty Station: Entebbe
International Airport, Uganda

About US:

Uganda Airlines is
the National Carrier of the Republic of Uganda based at Entebbe International
Airport. It is headquartered in Entebbe, Wakiso District, Uganda, and operates
from its hub in Entebbe International Airport. 

Job Summary:   The Service Innovation & Product
Development Executive will mainly develop, review and improve the customer
experience across various stages of travel. This person will be part of the
team that acts as the customer advocate to drive user-centric mindsets and
behaviors in the organization. He/she must be passionate about creating a
positive customer experience and is a strong believer that positive customer
experience is critical to a business’s success. The Product Development
Executive will undertake the evaluation, development, and implementation of new
products and product enhancements for greater customer satisfaction.

Key Duties and Responsibilities: 

• Strategic thinking around the Customer,
  Data collection and analysis, Product & Service Design, ability to
  measure and receive feedback and creating a customer-centric culture
  across the entire organization
• Assist all aspects of product
  development from concept to product commercialization
• Work with multiple business units and
  stakeholders to lead and execute cross-department customer experience
  projects/initiatives.
• Investigate and perform ethnographic
  research and contextual design investigations to understand customer
  behaviors, pain points, needs, and aspirations.
• Bring customer research and insights to
  life through personas, customer journeys, insight-opportunity frameworks,
  system maps, and scenarios.
• Visualize and communicate design ideas
  using techniques such as service models, customer journeys, system maps
  and/or infographics.
• Plan and facilitate brainstorming and
  ideation workshops with business users and other relevant stakeholders using
  the insights/research for co-creation of ideas.
• Converge innovative ideas to a set of
  tangible offerings in partnership with product/business owners, developers
  and IT.
• Responsible for day to day work,
  priorities and outputs.
• Responsible for prioritizing initiatives
  and design features to meet customer and business needs.
• Align objectives with Uganda Airlines
  stakeholders on a timely basis.

Qualifications, Skills and Experience: 

• The ideal candidate for the Uganda
  Airlines Service Innovation & Product Development Executive job
  placement must hold a Bachelor’s degree or equivalent work experience;
  Business Development and MBA preferred.
• Experience in developing/managing
  customer experience or journey frameworks is preferred.
• Has to experience in service design and
  customer experience discipline and proficient with design tools.
• Possess strong creative thinking,
  problem-solving and design thinking skills.
• Achievement, Drive & Initiative,
  Passion for Uganda Airlines,
• Industry and Market Knowledge a MUST /
  Collaborating as a Team a MUST

How to Apply:

All candidates who
wish to join Uganda Airlines should send their application letters, Curriculum
Vitae giving two (2) referees, and copies of academic and professional
certificates with one passport size photograph (one full size photograph for
Cabin Crew applicants) should be submitted online, Click
Here or by post quoting the Job Reference number accordingly.

Applications should
be addressed to:

The Manager Human
Resources.

Uganda National
Airlines Company Ltd.

P.O. Box 431,
Entebbe, Uganda.

Deadline: 15^th August 2019

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