Manager Business Support (Technology) Employment Opportunity – Tugende

 Manager Business Support
Organisation: Tugende
Duty Station: Headquarters, Kampala, Uganda
About Tugende:
Tugende is a
technology enabled asset finance company with a social mission. We provide an
affordable path to ownership of income-generating assets for proven
entrepreneurs. Our primary product is a lease to own motorcycle financing
package which includes training, life and health insurance, and active support.
Tugende currently serves tens of thousands of clients in Uganda and we are
preparing to extend our offering into Kenya.
With a market for
motorcycle taxis of over 800,000 drivers in East Africa alone, Tugende is
expanding rapidly in our core product. We are also building a platform with our
staff, branches, data, systems, and deep knowledge of the informal sector, to
expand into other asset financing as successfully as we have with our current
core product.
Job Summary:  We are
looking for competent and motivated individual who can work independently with
limited direction to provide guidance and mentorship for our existing IT Team,
and a link between the I.T Systems and Innovations Team (systems developers and
systems administrators) working on our existing and future systems and the Head
of I.T Systems and Innovations.
Tugende’s mission
is: “Helping people help themselves. The Manager Business Support is
responsible for managing both systems development and upgrade projects through
all phases of the Software Development Lifecycle. This will involve but not
limited to Requirements collection and elicitation, resource allocations,
quality assurance, roll out strategies, and documentation. General administration
of existing infrastructure and project management of ongoing I.T projects will
be at the center of this role. On a few occasions, supporting the developers
with actual programming skills will be required.
Key Duties and Responsibilities: 
Project Execution
to Support Key Growth Goals
Development Life Cycle
  • Project Management for inhouse projects
    using Industry Project management principles and methodologies. Ensures
    that each project executed meets the requirements set forth and is
    delivered in time using the right resources like the budget, human
    resource etc.
  • Evaluation of risk in projects at all
    stages and timely escalation when need arises.
  • Light touch programming as and when need
  • Manage relationship between Tugende and
    External consultants
  • Ability to take on different roles on
    different projects i.e. an example of this is doing quality assurance on
    one project and designing requirements on another.
  • Ensure high standard of system
    documentation and implementing bug fixing procedures with reference to
    best practices
Supervise the
System Administration and Maintenance Team
  • Oversight of systems administration in
    the company. This may include assigning of permissions to specific
    users/groups, prevention of malicious actions, detection when they occur,
    recovery after they have occurred etc.
  • Advise management on ways of improving
    systems administration in the company
  • Conduct technology reviews of systems
    used at Tugende and benchmark on current trends and advise on improvements
    to be made
  • Active participation in strategic
    planning for technology roadmaps.
Help Desk Tickets
  • Ensure an optimal Issue resolution
    process for the Tickets that are reported from users
  • Manage escalations made by direct
    reports forwarding help desk tickets for attention.
  • Coordinate with all stakeholders
    involved in a specific issue to ensure they are aligned until the issue is
  • Maintain an up to date inventory of all
    I.T hardware in Tugende including but not limited to Printers, Laptops,
    Routers, Projectors etc.
  • Supervision of third party hardware
    maintenance providers (if any).
  • Advise on the best value for money
    procurement of I.T Equipment
of direct reports
allocation and scheduling
  • Break down projects into clear tasks for
    the direct reports
  • Quality assurance of the deliverables
    from Direct reports
  • Share Constructive Feedback with direct
    reports to ensure growth
  • Coordinate with the Head of Systems and
    Innovations on the status of the tasks pipeline and seek help for issues
    identified in the process
  • Ensure all direct reports annual
    performance goals are approved and captured in the Tugende HR system
  • Ensure all direct reports have
    established expectations and objectives.
  • Conduct performance appraisals with all
    direct reports.

Qualifications, Skills and Experience: 
  • The ideal candidate for the Tugende
    Manager Business Support (Technology) job should preferably hold a
    Bachelor’s degree in Software Engineering, Computer Science, Information
    Technology or a related discipline, obtained from a recognized university
  • At least 2-3 years of proven work
    experience in leading teams on projects.
  • Knowledge of project management
  • Knowledge of the Agile Approach to
    Solutions development
  • Knowledge of Human Centered Design.
  • Knowledge of development frameworks and
    their purpose
  • Should not be afraid of leading from the
    front or getting their “hands dirty”. This specifically refers to help out
    when direct reports are stack or overwhelmed. In general, a broader skill
    set within the required range is preferable to a deep specialisation.
  • Ability to research and continuously
    discover, evaluate and implement new technologies to maximize operational
  • Mentoring and training direct reports to
    help with ICT support across offices
  • Manage the development of new features
    and make modifications to existing software using up to date technologies
  • Ability to learn new business concepts
    and new technologies in a fast paced environment
  • Demonstrate high standards of people
    management skills and interpersonal skills to work in teams.
  • Understanding of Systems Administration,
    Networks and Database Administration
  • Skills in policy formulation and
    implementation for the I.T department.
  • Implementation of data protection
    mechanisms for Tugende’s data. (Prevention of misuse, detection of breach
    of protocols and disaster recovery)
  • Knowledge of rapid prototyping and
    concept development techniques.
  • Project Management skills
  • Understanding of general coding concepts
    e.g. object-oriented development, model view controller, restAPI, Object
    Relational Mappers.
  • Proficient understanding of code
    versioning and deployment tools (such as Git, Bit bucket, Mercurial SVN or
  • Basic understanding of front-end
    technologies, such as JavaScript, HTML5, and CSS3
  • Career Trajectory: This is a role with
    significant leadership potential to grow as the company and operations
    function grow. Someone who does this job can be promoted to; Head of IT,
    Systems and Innovations among others.
  • Career Development: You will constantly develop
    skills and further your career while working with Tugende by building
    knowledge and skills using Tugende systems, understanding of lease
    accounting, Improve computer skills, learning new methods to work with
    clients and help them overcome repayment challenges, Stay abreast of new
    innovations and financial services so as to better meet customer needs,
    participate in programing: Attend career development programs organized by
    Tugende and learn how to ride a motorcycle
  • Hours and compensation: This position is for a
    full-time employee who can take on additional responsibilities as new
    tasks and projects come up.
  • Meaningful Work: Tugende’s work gives
    entrepreneurs the tools to earn a living for themselves and their
    families. We are changing the face of the boda industry in Uganda, and
    proving that young men with little education can take on the
    responsibility of financing a significant asset and earning a livable
    wage. Help be part of this movement!
  • Great Team: Tugende has a smart, fun,
    and growing team of 250+ Employees. We take our work seriously, but love
    to joke and have fun. We regularly have fully-paid, voluntary team
    outings, as well as fun parties for our clients. Our headquarters are in
    Kampala, and we also have offices in Eastern and Western Uganda.
How to Apply:
All suitably
qualified and interested candidates who wish to join Tugende in the
aforementioned capacity should apply online at the link below.
Deadline: 25th August 2019
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