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Job Title:    Head of Support
Services

Organisation: Danish
Refugee Council (DRC)

Duty Station: Kampala,
Uganda

Reports to: Country
Director

About US:

The Danish Refugee
Council (DRC) is a private, independent, humanitarian organization working on
all aspects of the refugee cause in more than 36 countries throughout the
world. The aim of DRC is to protect refugees and internally displaced persons
(IDPs) against persecution and to promote durable solutions to the problems of
forced migration, on the basis of humanitarian principles and human rights. DRC
works in accordance with the UN Conventions on Refugees and the Code of Conduct
for the ICRC and NGOs in Disaster Relief.

Job Summary:  The Head of Support Services will offer
overall direction and management of all support services in the operation, in
close cooperation with the Country Director. The Head of Support Services will
ensure the existence of effective and efficient business support in the CO’s
finance, human resources, procurement and logistics activities.

He/She will play a
key role in developing and implementing country specific strategies as well as
devising, implementing and improving operational systems, processes and
policies in support of DRC’s mission in line with DRC operational standards and
procedures.

Key Duties and Responsibilities: 

Strategic
Management Roles:

• Participate as a member of the SMT in the development of the mission
  and the Annual Plan in accordance with the DRC Global Policies and
  guidelines.
• Responsible for maintaining and improving resource management in the
  mission, together with SMT.
• Identify both short term and long term resource needs and translate
  these into objectives and priorities for future DRC projects.
• Advise and inform the CD in regards to the development, monitoring
  and assessment of the ongoing programs in terms of resource management.
• Participate in drafting project proposals, and on the use of
  resources according to budgets and policies.
• Manage, coordinate and coach functional head of departments.
• Systems development and roll out of systems already developed in
  close cooperation and coordination with RO and DRC’s headquarters. This
  includes tools for monitoring shared expenditures, donor co-funding and
  decentralized book keeping and grants management systems.
• Be the senior management focal point and leading the overall country
  implementation of the DRC Dynamics (Enterprise Resource Planning, ERP)
  system. The implementation of the DRC Dynamics system is expected to take
  a significant part of HoSS work time. The overall purpose of the DRC
  Dynamics Program is “to improve DRC efficiency and effectiveness by
  providing adequate IT system support for core business process by
  implementing one global ERP solution covering Supply Chain, Human Capital
  Management, and Finance, and update business processes as deemed
  necessary”.
• Risk Management Framework and compliance to external and internal
  regulations as well as continuous improvement to internal control
  environment.
• Act of the CoC and Safe Guard Focal Point.

Finance:

• Ensure financial regulations, procedures and documentation
  requirements are adhered to in DRC country operation.
• Provide overall financial planning support to Head of Programs,
  advise on spending and financial spending strategies, provide accurate
  financial outlook of the programs on a regular basis.
• Provide inputs to budget development and guidance on overall
  financial management support to the budget holders.
• Constantly check the integrity and robustness of financial
  procedures, possible mismanagement and suggest corrective actions to
  minimize losses.
• Implementation of a functioning, real-time master budget tool to
  Senior Management Team, and programme managers.
• Active seeking for direction from the senior management team once
  suspecting or having discovered [early] signs of budgetary disparity,
  fraudulent activity, or administrative adversities thereof.
• Reviewing of timely and accurate financial and administrative
  reporting to external parties, and to the headquarters.
• Ensure that all necessary agreements, permits and licenses necessary
  for DRC‘s operations (including VAT exemption where applicable) are in
  place and keep updated on national Administrative rules and regulations
  pertaining to the activities of DRC.  
  

HR and
Administration:

• Direct management of administrative and finance personnel at manager
  level, indirect management of the officers in field offices, and
  monitoring the conduct of other staff in relation to the rules and
  policies of DRC.
• Ensuring an honest, timely and quality delivery of administrative
  and financial operations and services at all levels of organisation
  hierarchy, through sound recruitment, firm internal controls and
  reporting, solid coordination between projects and personnel, and internal
  audits.
• Facilitation of continued learning and improvement through training,
  coaching, and communication amongst personnel, and organising sessions for
  self-evaluation and goal-setting.
• Ensure that effective HR policies are in place and implemented.
• Upholding of the Code of Conduct among the personnel at country
  office and in field locations through personal example.
• Ensure a sound HR and payroll management system compliant to DRC HR
  policies is in place.
• Support the deployment of expatriate staff members, especially as
  regards travel, housing, and Country Office compliance with the DRC Terms
  of Expatriate Employment.
• Ensure a well-functioning staff complaint reporting and handling
  mechanism is in place.
• As a member of senior management team, ensuring that agreed measures
  for safety and security are in place and adhered to by all staff,
  including but not limited to the upkeep of MOSS standards, security and
  evacuation plans, and staff movement.

Supply Chain
(Logistics, Procurement) and IT:

• Provide supervision to country procurement and logistics inclusive
  of related information management and maintenance, requests for
  quotations, quality control and ensuring the set procedures are followed.
• Supervise country procurement and logistics personnel, and ensuring
  logistics team’s close cooperation with the departments for
  admin/finances, human resources and program operations.
• Monitoring procurement procedures and ensuring that items are
  accounted for and quality/quantity controlled in stock reports and asset inventory
  management system.
• Providing support to Logistics and Procurement Coordinator in timely
  management and updating of all logistics reports and information as
  required by the organization.
• Standardization of all service contracts.
• Streamlining and harmonizing logistics and procurement procedures
  across all field offices.
• Manage and implement Information Technology strategies of East
  Africa and Yemen Region.
• Work closely with the IT Officer to make sure that Information
  Management System is properly configured, IT related services provided,
  Networks, infrastructures are administered including desktop PC’s,
  servers, network equipment, and software applications.
• Make sure that regular and high quality IT support to all users and
  identify appropriate solutions to be integrated into the systems operation
  and make recommendations for implementation.

Team Management and
Coordination:

• Direct supervision and management of staff in the relevant areas of
  responsibility. This will include regular team meeting and strong follow
  up of objectives set for the staff under direct supervision.
• Develop a network with other INGOs on finance and
  administration-related topics and ensure a proactive communication with
  all relevant stakeholders.
• Share and coordinate administration and finance related information
  with the Head of Programs and other staff, and attend any internal
  coordination meetings.
• Liaise with donors and government officials, especially in relation
  to the issues of compliance, registration and audit.
• Maintained close coordination and dialogue with Regional Office and
  HQ, Project Managers and Sector leads in country on operations.

Qualifications, Skills and Experience: 

• The ideal candidate for the Danish Refugee Council (DRC) Head of
  Support Services job placement must hold a Post graduate degree in
  Business Administration, Finance or Accounting. Additional Professional
  qualification such as ACCA/CPA or equivalent is desired.
• Seven years of INGO or other international agencies experience in
  finance and operations management in international humanitarian set up,
  including demonstrated ability to set up operational management systems in
  a large programme and direct experience of delivery of humanitarian
  programme in an emergency response.
• Three years of proven experience in implementation of an ERP system.
• Excellent knowledge in preparing major international donor reports
  and knowledge of major donor rules including UNHCR, UNICEF, ECHO, EC,
  DFID, DANIDA and USG.
• Possess strong accounting, analytical and conceptual skills.
• Proven Communication and Management Skills.
• Proven commitment to accountable practices.
• Previous experience in setting up systems in a new country program
  is an asset.
• Knowledge of working in challenging environments.
• Proven ability to manage large varied workloads and deal
  constructively with stress and periods with long hours.
• Proven ability to prioritize tasks, meet deadlines and work with
  limited supervision.
• Proactive, stable and robust character and a good team player.
• Excellent interpersonal skills and demonstrated ability to establish
  effective working relations at all levels.
• Languages: Excellent
  communication skills in English is required.

How to Apply:

All candidates
should send their online applications at the link below.

Click
Here

Deadline: 27^th August 2019

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