Fresher IT End User Support Jobs – Quest Holdings Limited

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Job Title:    IT End User Support

Organisation: Quest
Holdings Limited

Duty Station: Kampala,
Uganda

Reports to: Head
of I.C.T

About US:

Quest Holdings
Limited is a registered company with its Headquarters in Nairobi, Kenya. We
provide professional receivable management solutions for both financial and
commercial markets and focuses on maximizing clients’ cash flow management and
credit control aspects.

We provide end to
end accounts receivable management solutions from billing, reconciliation, 3rd
party collections and skip trace. QHL is under a group of companies that have
been providing these services for the past 9 years with presence in East Africa
through subsidiaries situated in Nairobi, Kampala and Lusaka.

Job Summary:  The IT End User Support will be required to
provide I.T hardware and software client support for computing service requests
involving desktop P.C’s handheld devices, laptops, printers, servers, operating
systems and messaging systems.


Key Duties and Responsibilities: 

  • On-Call Support for Quest Holdings Ltd
  • Configuration and Software Asset Management
  • Disaster recovery of client desktop environment through the use of
    data restoration tools.
  • Hardware system administration
  • Quick Resolution of request fulfillment
  • Documentation and Policy implementation
  • Ease of accessibility of documentation
  • Project Implementation Involvement
  • Maintain up-to-date and accurate inventory information on the
    organization’s IT Support assets.
  • System Monitoring and Administration.
  • Network Support and Administration.
  • Linux and Windows Server Support and Maintenance.
  • Database Monitoring and Administration.
  • Web Development and Design
  • Data Backup and Management
  • All Systems Monitoring for Optimum running
  • Server Room Control and Caretaker
  • User Training
  • Administration and Configuration of IT Client Hardware, Software
    & IP Telephony

Qualifications, Skills and Experience: 

  • The applicant must be a Graduate – Degree BSc or Diploma. In Comp
    Science, Math’s, physics
  • Certified CISCO Engineer
  • Formal professional training or work experience in networking and
    communication technologies. Knowledge of a networking environment.
  • One to two years of experience in networks: managing a network of 50
    + users
  • WAN/LAN Interconnect experience
  • Knowledge of Cisco IOS and proficiency in a wide range of networking
    LAN/WAN products and technologies.
  • Good working knowledge of server and back-office products as well as
    front end operating systems. e.g. Windows NT server, 2000, exchange, proxy
    server.

How to Apply:

All candidates
should send their updated resumes and application letters to
raguti@questholdings.biz quoting the job title on the subject.

Deadline: Monday 2nd September 2019.

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