Fresher Accountability Officer NGO Jobs – World Vision International

Organisation: World
Vision International
Reports to: 
Project Manager
Duty Station: 
About US:
World Vision Uganda
is a Christian Relief, Development and Advocacy Non-Government Organization
dedicated to working with children, families and communities to overcome
poverty and injustice. We currently work in over 41 districts in Uganda. World
Vision is committed to the protection of children and we will not employ people
whose background is not suitable for working with children. All employment is
conditioned upon the successful completion of all applicable background checks,
including criminal record checks where possible. “Our Vision for every child,
Life in all its fullness. Our prayer for every Heart, the will to make it so.”
Job Summary:  The Accountability Officer will lead in
operationalizing Humanitarian accountability within the project. In line with
the Programme Accountability Framework (PAF) of World Vision International, the
Accountability Officer will ensure the four pillars of the PAF (Information
sharing, consultation, participation and CRM) meet international standards and
commitments such as; Humanitarian Accountability Partnership, Core Humanitarian
Standards, good enough guide, DO NO HARM among others. The Accountability
Officer, with support from the MEAL Officer, is responsible for planning,
coordinating and implementing the regular Monitoring and Evaluation needs of
the project.
Key Duties and Responsibilities: 
Ensuring routine
Project Monitoring is conducted focusing on the following results:
  • Ensure staff and other stakeholders at settlement level adhere to
    information provision guidelines of World Vision.
  • Through Humanitarian Accountability assessment, establish how the
    community would like to receive and share information, how they
    (beneficiaries) would like to be consulted and participate in WV
    programmes and channels in which beneficiaries would like to complaint and
    provide feedback regarding WVs interventions.
  • Support programme staff to implement information provision
    guidelines and district level information provision strategy. This
    includes setting up notice boards, printing documents to include on notice
    boards, establishing information centers and ensuring relevant, accurate
    and timely information is shared with beneficiaries
  • Review and improve or develop districts/settlement level information
    provision strategy. Work together with Food Assistance Officer to ensure all
    stakeholders are sufficiently informed according to the information
    provision guidelines.
  • Ensure implementation of feedback and complaints mechanisms across
    all programs in the settlement.
  • This includes: Ensure adherence of staff, beneficiaries and stakeholders
    to Feedback and Complaints Policy and Procedures, Help Desk Guidelines,
    Suggestion Box Guidelines etc. Including confidentiality, impartiality,
    timely and appropriate response to issues arising.
  • Review complaints, feedback, inquiries and suggestions received
    through all mechanisms together with the Food Assistance Officer. Decide a
    plan of action and ensure the action is carried out in a timely manner and
    in accordance to the stipulated guidelines.
  • Document all settlement level complaints, feedback, inquiries and
    suggestions in a central database.
  • Follow up with management to ensure beneficiary feedback is utilized
    to improve on service delivery at settlement level.
  • Engage the community in an appropriate and respectful manner, never
    raising false expectations.
  • Intentionally, regularly informally and formally consult with
    beneficiaries, non-beneficiaries, and Government officials, other agencies
    to receive feedback on our programs, commitments and staff conduct.
  • Strengthen the capacity of staff to identify the needs and
    preferences of the communities where WV operates. Work with programme
    staff to improve the ways in which World Vision engages with the community
    based on findings from community consultations.
  • Develop and facilitate trainings that help all staff and
    stakeholders to build understanding on; humanitarian Accountability, DO NO
    HARM, and Core Humanitarian standards and commitments.
  • Attend coordination and inter-agency meetings on monthly basis to
    represent World Vision at settlement level.
  • Raise and address any issues discovered during consultations. Raise
    sensitive issues/incidents immediately to the Food Assistance Manager.
  • Conduct routine monitoring of the different CRM in place to ensure
    effectiveness and utilization by beneficiaries and other stakeholders.
  • Compile and submit quality reports to Food Assistance Manager as
    directed. Ensure that all reports are highly accurate, comprehensive, well
    documented and will guarantee the credibility of the program;
Child Protection
and Wellbeing
  • Monitor the wellbeing and child abuse cases and report any incidents
    in line with child protection policy and guidelines.
  • Work with local leaders to protect children from child violations
    and abuses
  • Sensitize children including most vulnerable, guardians/parents and
    other stakeholders about children’s rights and responsibilities.

Qualifications, Skills and Experience: 
  • The applicant for the World Vision Accountability Officer job
    placement should preferably hold a  University Degree in education,
    sociology, political science, business or international development;
  • Two years’ experience in working with International NGOs with
    relevant community focus
  • Demonstrated ability to work effectively with beneficiary
    communities, Government and other stakeholders at the district level;
  • Experience in training and community consultation highly desired
  • Experience in facilitating focus group discussions with local
    communities and reporting.
  • Commitment to and understanding of international humanitarian
    standards, especially the Red Cross and Red Crescent Code of Conduct,
    Sphere, and the Humanitarian Accountability Partnership (HAP) Standard;
  • Ability to work in a cross-cultural context with people of various
  • Modeling of accountable practice through personal actions and
    approaches to program management;
  • Willingness to participate in chapel and group devotions; and
  • Commitment to WV Core Values and Mission Statement.
  • Computer literacy
  • Practicing accountability and integrity.
  • Communicating information effectively
  • Thinking clearly, deeply and broadly.
  • Understanding the Humanitarian Industry.
  • Practicing innovation and change
How to Apply:
All suitably
qualified candidates are encouraged to apply online by visiting World Vision
International’s e-recruitment jobs portal at the web link below.
Please follow
instructions on How to Create Account and Profile at World Vision’s
e-recruitment portal.  Qualified female candidates are particularly
encouraged to apply.
Deadline: 29th August 2019
For more of the
latest jobs, please visit http://www.theugandanjobline.com or
find us on our facebook page https://www.facebook.com/UgandanJobline

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