Job Title: Relationship Officer – Logbook
Finance Product
Organisation: Platinum
Credit (U) Ltd
Duty Station: Kampala,
Uganda
About US:
Platinum Credit (U)
Ltd is a subsidiary of Platcorp Holdings Ltd which operates as a holding
company and through its subsidiaries provides emergency loans to individuals in
the East African region. They are a leading Regional Micro Finance Company
providing emergency loans to employed individuals in Eastern Africa with a
branch network in Uganda, Kenya and Tanzania. Platinum Credit (U) Ltd has
introduced a new product available to formally employed persons working in the
Private Sector.
Job Summary: The Relationship Officer – Logbook Finance Product will be
responsible for the effective and efficient communication with customers to
achieve customer satisfaction, timely loan repayments and repeat business.
Key Duties and Responsibilities:
- Develop and oversee relationships with
clients to ensure top level service is provided to clients. - Perform as key contact point for
portfolio of clients dealing with routine matters throughout range of
services and products. - Consistent and frequent communication
with clients providing complete, concise account information and guidance. - Addressing customer concerns and
complaints. - Design and implement techniques for
educating old and new customers on the benefits of existing and new
products or services. - Ensure assigned portfolio is performing
as per company’s set targets. - Ensure retention of customers with at
least 40% of repeat business from assigned portfolio. - Ensure collections performance target of
90% and above for your portfolio.
Qualifications, Skills and Experience:
- The applicant for the Platinum Credit
Relationship Officer – Logbook Finance Product job position must hold a
Degree in Business Administration or any other relevant field. - One to two years of proven experience in
Debt Collections preferably in Financial Institutions. - Knowledgeable about Asset Finance.
- Computer knowledge.
- Customer Care Experience
- Must possess leadership and supervisory
skills. - Excellent numerical and analytical
skills - Excellent interpersonal and
communication skills.
How to Apply:
All suitably
qualified and interested candidates should send their applications, detailed
CVs (in Ms Word format) and testimonials (in PDF format) to the address below;
(total email size should not exceed 2MB)
The Human Resource
Manager,
Platinum Credit (U)
Ltd
Send your
application to: [email protected]
Deadline: 28th August 2019
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