Entry Level Relationship Officer – Logbook Finance Product Jobs – Platinum Credit (U) Ltd

Organisation: Platinum
Credit (U) Ltd
Duty Station: Kampala,
Uganda
About US:
Platinum Credit (U)
Ltd is a subsidiary of Platcorp Holdings Ltd which operates as a holding
company and through its subsidiaries provides emergency loans to individuals in
the East African region. They are a leading Regional Micro Finance Company
providing emergency loans to employed individuals in Eastern Africa with a
branch network in Uganda, Kenya and Tanzania. Platinum Credit (U) Ltd has
introduced a new product available to formally employed persons working in the
Private Sector.
Job Summary:  The Relationship Officer – Logbook Finance Product will be
responsible for the effective and efficient communication with customers to
achieve customer satisfaction, timely loan repayments and repeat business.
Key Duties and Responsibilities: 
  • Develop and oversee relationships with
    clients to ensure top level service is provided to clients.
  • Perform as key contact point for
    portfolio of clients dealing with routine matters throughout range of
    services and products.
  • Consistent and frequent communication
    with clients providing complete, concise account information and guidance.
  • Addressing customer concerns and
    complaints.
  • Design and implement techniques for
    educating old and new customers on the benefits of existing and new
    products or services.
  • Ensure assigned portfolio is performing
    as per company’s set targets.
  • Ensure retention of customers with at
    least 40% of repeat business from assigned portfolio.
  • Ensure collections performance target of
    90% and above for your portfolio.



Qualifications, Skills and Experience: 
  • The applicant for the Platinum Credit
    Relationship Officer – Logbook Finance Product job position must hold a
    Degree in Business Administration or any other relevant field. 
  • One to two years of proven experience in
    Debt Collections preferably in Financial Institutions.
  • Knowledgeable about Asset Finance.
  • Computer knowledge.
  • Customer Care Experience.
  • Must possess leadership and supervisory
    skills.
  • Excellent numerical and analytical
    skills
    .
  • Excellent interpersonal and
    communication skills.
How to Apply:
All suitably
qualified and interested candidates should send their applications, detailed
CVs (in Ms Word format) and testimonials (in PDF format) to the address below;
(total email size should not exceed 2MB)
The Human Resource
Manager,
Platinum Credit (U)
Ltd
Send your
application to: info@platinumcredit.co.ug 
Deadline: 28th August 2019
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