Job
Title: Demand Manager
Organisation: MTN-Uganda
Duty Station: Kampala,
Uganda
Reports to: Senior
Manager Client Relations & Delivery
About US:
MTN-Uganda is the
leading telecommunications Company in Uganda, providing payphone, fixed lines,
fax/data, internet and mobile services.
Job Summary: The Demand Manager will articulate business
ideas; suggestions and problems in technology terms and develop business cases
to convert them into deliverable solutions
Key Duties and Responsibilities:
- Quality products development solutions
- Completeness, accuracy and efficiency of
defined processes and procedures - Adherence to approved operating
standards and methodologies - Efficient delivery of solutions in line
with defined of SLAs - Quality and comprehensiveness of reports
generated - Post implementation project review and
audit results - Customer Satisfaction
- Vendor Management
- Coach and mentor direct reports to
ensure staff motivation is high - Ensure performance and compliance obligations
the procurement division are met - Direct and monitor work of subordinates
- Ensure the team is led; motivated and
rewarded to achieve key performance areas - Identify staff training and development
needs and implements necessary actions - Participate in cross functional teams
- Recruit staff for appointments
- Set goals and objectives for direct
reports, monitor progress and maintain motivation - Set up appropriate structure to meet
departmental management objectives - Apply market research in an optimal way
to continually improve processes and procedures - Communicate research results and
recommendations to the relevant areas of the business to build a
competitive advantage - Continually improve existing processes
and procedures to enhance
effectiveness, efficiency and performance - Provide innovative solutions to ensure
that functionality and business improvement is delivered on time according
to best practice - Recommend creative and innovative
solutions to enhance sales channel area’s performance - Review business process and system
performance in assigned projects and find creative ways to enhance this
performance or perform the
functions in a different way
Qualifications, Skills and Experience:
- The ideal candidate for the MTN
Uganda Demand Manager job placement should hold a Bachelor’s Degree (preferably
IT/ Science / Commercial) - Project management certification
–Preferred - Five years of relevant experience
- Three years of project management
experience
Knowledge &
Trainings
- Investment Portfolio Management
- Business risk management
- Business value chain
- Communication planning and management
- Corporate governance
- ITIL
- Project prioritization & management
- Telecommunications business management
- Relationship management
- Systems analysis
- Demand and supply
- Financial acumen
- Legislation
- Problem solving
- Project budgeting
- Reporting
- Resource allocation and management
- Service level agreement management
- Ability to work on multiple tasks, often with conflicting objectives and
competing deadlines - Analytical skills
- Business acumen – understanding of the business as a whole
- Change management skills
- Communication skills
- Conflict management skills
- Facilitation skills
- Feedback skills
- Flexibility – the ability to adapt and change in the light of changing
circumstances / new information - Negotiation skills
- Quality management skills
- Relationship skills – to build relationships to facilitate efficient
workflow - Strong “can-do “attitude combined with an ability to use minimum
resources to get maximum outputs - Systems thinking – understanding
the “big picture” - Time management, specifically the ability to prioritize
NB: Please
note that presentation of false academic documents and certification will lead
to criminal prosecution.
How to Apply:
All suitably
qualified and interested candidates should email their Job Applications with
detailed CVs, certified copies of academic certificates (originals are to be
presented at the interview) to [email protected]. Please use this
format in the Subject Line i.e. Demand Manager – Surname First Name-current
Dept.
Deadline: 8th August 2019
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